MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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278 results found
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unable to make purchases mac OS
Unable to make purchases on Mac OS running Arena through Epic Games Launcher. Clicking on price to purchase any item results in the client endlessly hanging on the "Connecting to Server" screen - the only way to kill it is to exit the client.
The 1-2 year old reddit suggesting running the client and Epic Games Launcher at the same time as a fix doesn't work.
30 votes -
Mastery Pass Rewards Not Received on PC
I've seen this happening intermittently for the last week or so and I thought I had basically prevented this issue from happening again by playing for my daily rewards on my PC instead of mobile, but nope, I was playing on PC just now and I got my daily gold and XP but I did not get the Mastery Pass reward of 400 gems for leveling up to 36.
This is now at least 2,000 Gold, 2x Mythics, several boosters, a bunch of XP, and I'm sure other stuff I'm forgetting that I haven't received since I bought the Mastery…
8 votes -
Mastery pass rewards
I paid but my rewards are not credited ... what should i do ?
8 votes -
Alchemy packs did not progress the countdown for free pass
When I bought two Baldurs Gate alchemy packs the progression for the free packs did not advance, even though it says to buy Standard and Alchemy packs to earn a gold pack. While there is text about how it cannot be played in the current Standard or Alchemy format, the text regarding earning golden packs does not suggest this should be a problem so long as the pack is an Alchemy pack.
1 vote -
Shop items not received
I have bought 2 items from the shop but none of them is in any of my deck and i tried search for them and they were not to be seen.
1 vote -
Mythic Pack gives Rares
Has happened roughly 10x times.
1 vote -
The Arena store is completely non-functional on Mac.
- To reproduce the bug: Trying to purchase anything in the store with money, or clicking on "change payment method", results in the spinning "waiting for the server" icon, which stays there forever and never resolves.
- I'm on Mac. A 2019 MacBook Pro, running Sonoma, which otherwise runs the game perfectly.
- The results are that I can't buy anything.
- I'd expect to be able to buy something with money.
- No point adding a screenshot of the "waiting for the server" screen, I assume you know what it looks like.
- Googling the problem lead me to a Reddit thread where someone said…
3 votes -
mastery pass rewards not received
no mastery rewards when winning, i own the mastery pass, but dont get the premium rewards..
8 votes -
STORE BUG - Can't enter the store
Clicking on Store Button at the top menu
PC MTGA Client
"Waiting for the server", infinite loading
Expecting entering the store, but it's just loading
none
none yet
11 votes -
Store not working properly
Store not working since 4days days (mac,pc) when i'm trying to pay or add payment method with paypal the site is not responding
10 votes -
Bug with starter decks
When i claimed starter deck from foundations was a error, after relogin all decks havent some rares, and some decks havent name
7 votes -
Foundations
I have not been receiving any rares from the Foundations booster packs. Each time I open a pack I receive gems instead, even when I don't have all the rares of the set.
1- Open a Foundations booster pack.
2- Observe that the rares are replaced by gems even when rares are missing in the collection.1 vote -
Rare Wildcard in Mythic Pack
A Mythic Pack, if it costs more, should not contain a rare, even if wildcard, in the final slot. Im not sure how this is a thing.
1 vote -
1 vote
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Did not receive the pack from the mastery
I reached level 18 of the mastery and for Final Fantasy and did not receive a pack. I am pretty sure I did not get a master pack after buying 10 packs from the store a few weeks ago either. I am playing on steam on pc.
1 vote -
Store not counting packs towards golden pack
yesterday I bought 9 packs then 3 and 1 packs of Pionier masters and none of them updated my progress towards a golden pack the first 9 packs should have given me a goldent pack as the marker is stuck at 2 I hoped this was just a tempoarry glich but i still havent seen the bar moved or gotten a pack. Im using the Android version with a Galaxy 24+
1 vote -
Più promozioni nello shop
Ci vorrebbero più promozioni nello shop per l acquisto di kit.
1 vote -
STICKER
Purchased the stickers emote and the mastery pass for the Final Fantasy set. I am unable to see the stickers on the emote page, there are just empty circles. The Chocobo companion also shows up as a dark shadow on my screen, the sleeve for the mastery pass also just shows up as grey.
1 vote -
Mythic Pack
I just bought a Mythic Tarkir Pack and received a rare wild card instead of a Mythic. Id like the Mythic or my coins returned
2 votes -
Karlach Card back
One of the karlach card backs is bugged and not displaying on my cards after I set it. I tried to repair my game files and nothing. It’s only the one card back and the other skins seem to work fine. However I paid real money for that one particular design.
1 vote
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