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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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792 results found

  1. Please make nine codes redeemable again.

    I recently got a couple of my friends into MTGA and found out that nine of the codes that had to be manually redeemed are no longer valid. Can you please make these codes valid again? This causes new players to miss out on several possible rare and mythic rare wildcards, which I think is important to allow new players to build a reasonable starting deck to really generate interest in the game.

    At least make these codes redeemable until the next rotation.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  2. replace xsolla as payment processor, worst customer service ever.

    maybe just use paypal, the processor that xsolla uses? (id imagine it would make wizards more money and have less issues)

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  3. Didn't receive my golden packs

    I initially bought 45 packs of The Lost Caverns of Ixalan and I received my golden packs, then I bought 45 packs of Wilds of Eldraine and I didn't receive the expected golden packs.

    1 vote

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    2 comments  ·  Store  ·  Admin →
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  4. Store Purchase failed

    I bought the Lords of the Rings card style pack on MGT Arena / Steam.

    The purchase was confirmed, the coins left my account.
    But the styles didn't appear. Something went terribly wrong...

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  5. Mythic pack rare wildcard

    Hello. Like several players, I purchased a mythic pack and received a rare wildcard. This was a Kahn's of Takir mythic pack on the android client.
    It's disheartening seeing a bug that's over a year old still happen today. What steps are you planning to correct this bug so it doesn't persist?
    What

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  6. Game crashes when opening packs

    game crashes when I open packs, especially golden packs. The last 3 sets of golden packs every single time has crashed after I open them but before I can claim them. This sometimes happens to regular packs as well. This has happened more frequently than it does not happen, so many times I have lost count. I am getting super ****** off and feel like you guys are stealing from me. Please fix this. Stop ignoring it. It is absolutely unacceptable and happens to me all the time. I open MTG Arena from Steam if that helps.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  7. Problem purchasing daily deal

    I tried to buy the daily deal (1 pack of New Capenna for 850 gold) and it won't let me purchase it.

    Went to report a bug, and when I try to type in the subject, the website clears the screen and forwards me here.

    I've attempted to do this several times, using tab instead of clicking etc.

    8 votes

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    1 comment  ·  Store  ·  Admin →
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  8. shop ate my gold

    I wanted to set my deck apart and purchase some different lightning strikes. SO I did... I then wanted to purchase the card style for them. It took my 3k gold, and failed to provide me with the card style as selected. It just took my gold, and upon attempting to get the correct one I received an error. I want my card style or gold back please.

    1 vote

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    3 comments  ·  Store  ·  Admin →
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  9. Got Robbed by the shop

    I bought the Borderless anime white pack from the store. After the purchase I received an error message, now the gems that I spent are gone and no pack to show for it.

    1 vote

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    4 comments  ·  Store  ·  Admin →
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  10. Golden Pack Progress

    I purchased packs with gems and no progress to golden pack was made. Purchased more packs with gold and still no progress for golden packs made. Issue run into on PC. Stuck at 0 progress

    5 votes

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    4 comments  ·  Store  ·  Admin →
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  11. purchase history

    put the purchase history

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  12. Renewal Gift Error

    Today, I opened Arena on PC, and Renewal gift did not provide anything. Empty egg over black screen, but with no errors. Wait for a solution. Thanks.

    5 votes

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    1 comment  ·  Store  ·  Admin →
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  13. Store error: internal error

    I can’t buy things in the store with gold or gems that I have. I bought the $5 beginners pack or whatever it’s called. Now I get “store error: internal error”. Don’t know what to do. Wanna spend money but it won’t let me.

    74 votes

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    66 comments  ·  Store  ·  Admin →
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  14. Bunnicorn

    Purchased card for 1,000 coin. Did not receive card, but took my coin. I’m on IPhone. Would like card and coin back at least. Would love Mastery Pass covered. Just thinking about how many other accounts have been cheated. Thank you for your time.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  15. 124 votes

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    80 comments  ·  Store  ·  Admin →
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  16. can't buy gems (Oct 2023)

    Trying to buy gems; store works until I click on a particular number of gems, then hangs with the loading swirl. No outage listed on the status site

    3 votes

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    1 comment  ·  Store  ·  Admin →
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  17. "Not Enough Gold" Despite Having Enough

    Trying to buy Praetor bundle with gold but store says I don't have enough, not sure if intentional bug to get me to buy gems for it or if it's just an actual bug.
    Oh well

    6 votes

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    1 comment  ·  Store  ·  Admin →
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  18. No daily deals. No quick draft.

    I see no daily deals today. My phone received a notification for turning gold into more gold but when I go to the store there is no daily deals. Also is there no quick draft?? I see none.

    4 votes

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    1 comment  ·  Store  ·  Admin →
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  19. no credit for purchasing packs

    Game says I purchase X packs and get a golden pack. Well, i purchased a pack, granted it was 10% off but I still fulfilled my obligation of purchasing a pack. I expected to receive progress towards a golden pack because I PURCHASED A PACK but did not get credit. Fix this issue or make it clear that purchasing a pack at a discount disqualifies a customer from getting what should seem obvious. thanks.

    8 votes

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    1 comment  ·  Store  ·  Admin →
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  20. Gave me a rare wildcard from a mythic pack.

    This is the second time this has happened to me this week, once with a dominaria united united and once with kamigawa neon dynasty, and the fifth time this has happened to me since I got the game. I can't figure out how to read the logs, so I can't provide a screenshot of them, but I see this is a common issue. This happening on the last two packs I bought is almost enough to make me uninstall the game and if it happens again I will.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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