MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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332 results found
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Store Bug
I paid for cosmetic in arena ,I paid 2,500 gold for appa the pet and when i go put appa in my profile it says its locked and i did not buy it ,I spent 2,500 gold fr something and now cant even use it
2 votes -
Can't buy from the store after MacOS Tahoe
I can't buy gems at the store. The programs gets frozen on the "Waiting for the Server..." and it has to be be quit. I have done a fresh install, and I have repaired the files to no avail. See images and Log file. BTW, this started after I "upgraded" to MacOS Tahoe.
2 votes -
can't purchase gems
cannot proceed to payment page afgter clicking the amount of desired gems to purchase. it says waiting for server forever and the game would stuck there and i couldnt even exit the game or click anywhere to cancel.
2 votes -
YEOE Packs Not Giving YEOE
Purchased YEOE packs from the store and I'm not receiving YEOE cards in them, what gives? It's really disappointing to save up gold for so long only to not get the cards you want.
3 votes -
Unable to purchase items in the store
About 99% of the time, I have to reboot Arena to purchase anything from the store. However, today even rebooting Arena and rebooting my Mac computer doesn't work. I would like to get the Avatar Pass Bundle before the offer ends, but I get a "Waiting for Server" error whenever I try to buy it. Thank you.
2 votes -
cant buy gems
I cant buy gems, the page keeps on 'waiting for server' when I have chosen my gem package, it does not go further to the payment page
19 votes -
PayPal challenge isn't working
There is a bug with the confirm you are human screen in PayPal, it doesn't matter wich challenge I try, if I reload or if I submit feedback, it won't advance from that screen.
I'm in the store trying to buy the 3.400 gems pack2 votes -
Opening Gems in Packs without having the full set
Hello, I just bought 45 packs, and opened 48 packs for Through the Omenpaths. I received a single gem even though I had no other cards from this set. I'm still missing most of the Rare cards in the set.
3 votes -
area anthology 3 missing cards
The Arena Anthology 3 is missing cards after I bought it. This is the same thing that happened on the last set of Anthologies.
Missing Cards
Staff of the Storyteller
Miscalculation
Dauthi Voidwalker
Necromancy
Chain Lightning
Crop Rotation
Exploration
Noble Hierarch
Fallen Shinobi
Umezawa's Jitte
Batterskull
Memory Jar3 votes -
Buying Gems freezes client
When I try to buy gems the client freezes.
2 votes -
Mastery reward
I am missing all the mastery reward after 60. I am currently at 69. I have not received any cards since 60. Thanks.
1 vote -
No rare card when opening Foundations packs.
I don't have anywhere near a complete collection of rare foundations cards but am receiving gems instead of a rare card every time i purchase a pack.
14 votes -
Endless “Waiting for the Server...” when entering the store
Give us the steps to reproduce the bug
- Open MTGA
- Log in
- Tap on Store
Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
Android
- Enter the actual results you’re experiencing
Endless “Waiting for the Server...”.
- Enter the expected results of the feature
Entering the store and being able to browse.
Add any relevant screenshots/videos
If you found a workaround, please add workaround steps.
- Install MTGA in a profile with Google Play services, from the Google Play store.
5 votes -
1 vote
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Buying cards for gold - buys nothing
I bought some set of 5 cards many times, using gold, not $. And any time i would never saw them available for my deck. Have to craft them to use. What is the purpose of using the store if i have to use crafting tokens?
Attaching the recent example. Wth?1 vote -
Companions Screen crashes game
When opening the companions section of the store, the app crashes on my galaxy s24 ultra. This also includes when trying to select an already owned, new companion for any deck.
2 votes -
The Arena store is completely non-functional on Mac.
- To reproduce the bug: Trying to purchase anything in the store with money, or clicking on "change payment method", results in the spinning "waiting for the server" icon, which stays there forever and never resolves.
- I'm on Mac. A 2019 MacBook Pro, running Sonoma, which otherwise runs the game perfectly.
- The results are that I can't buy anything.
- I'd expect to be able to buy something with money.
- No point adding a screenshot of the "waiting for the server" screen, I assume you know what it looks like.
- Googling the problem lead me to a Reddit thread where someone said…
11 votes -
did not receive golden pack
I did not receive a golden pack after purchasing 10 Lord of The Rings Alchemy packs.
1 vote -
Wrong mountain in today's store
I think you put the wrong mountain in today's store. Attached the store lands and the correct ones
2 votes -
Alchemy Packs are not counting towards gold pack
Alchemy packs are not counting towards golden pack. If they need to be standard alchemy then magic needs to update the wording. Currently it just says standard and alchemy. If you click on full details it says the same thing.
4 votes
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