MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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88 results found
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DIDNT GET TO OPEN MY GOLD PACK
bought 10 packs of super heroes got a gold pack had a server issue then didn't have a gold pack to open just 10 pack I ordered
1 vote -
Arena store on iOS doesn’t work
Ever since updating to the iOS 27 public beta, I can’t make purchases on the Arena store. I also get Store Error alerts whenever anything related to rewards shows or I navigate to the store.
2 votes -
Bring Back The Final Fantasy Avatars
Missed them the first two times. PLEASE BRING BACK THE FINAL FANTASY AVATAR COLLABORATION!
We need those for the new card coming out and the new deck boxes etc.
Give us a little chance at those avatars I was waiting the second time and ended up missing them.1 vote -
Kaalia Avatar
Please put the Kaalia avatar in the store, i've been waiting for years to see this!
1 vote -
Bans not clear in shop - Time Warp
If a card is banned in any format that should be listed on the card in the shop. I bought time warp, but it's banned in brawl which is the only format I play. Why would you let me spend my coins on that without warning me it would be useless? That's a few days of daily wins just gone. I don't have the full ban list memorized as someone new and it should really be a warning.
1 vote -
BUG: Riddles in the Dark, code success, then failed to get reward or next riddle
I entered the third riddle code "Wind". It said success, then the waiting for server overlay appeared. I closed the dialog, but when the server caught up, I never received the reward nor the next riddle. When attempting to resubmit the code, it says its already been used...
Repro steps:
1. Submit a valid code with a bad connection to the server
2. While you see both the success dialog and the reconnecting to server overlay, close the success dialog.Platform: PC
Expected Results:
Either the dialog never closes (blocked by overlay) or the reward is received when the client…1 vote -
Packs
The list of standard sets in the user’s <<Profile>> collection do not match the list of standard sets offered in the store leading to confusion around which packs are standard playable and contribute to the golden pack.
1 vote -
ストアがグレーアウトしていて使えない
ストアがグレーアウトしていて使えない。
1 vote -
Single Cards should show how many total copies you have, not just how many from the set the card is from.
When looking at the store and seeing the single cards in the daily deals, I noticed it said I had no Mazemind Tomes and no Linden, the Steadfast Queens. When I went to my collection, I had 1 Mazemind Tome (From M23) and 4 Lindens (from Throne of Eldraine,) but since neither of them were from the Foundations set the store said I had no copies of either.
It would be helpful to see how many playable cards I actually have in the store, as now that I realize it only shows me how many I have from the set…
1 vote -
Scrolling trough the Store. MAC
Hi, I've always had the same bug: In the store tab, when scrolling through the products the scrolling is too sensitive.
I'am on MAC.
Hope you fix this.
Thank you.1 vote -
Items in store
Currently on ios, there is no way to zoom in on cards or products in the store. Before you buy a package, you should be able to see detailed info about whats included, to include being able to zoom into each card and read the details. Also there is a bug currently where in the deck builder you are not able to zoom into a card until you add it to your deck, which was not the case before the last update. Please address these concerns.
1 vote -
Marsh flats
Currently, Marsh Flats seem to be the only fetch to have an unavailable art style. All the other are available for purchase and working but not that particular one.
1 vote -
I do not get redemption mails anymore from Wizards even thought i won some events
I dont get any redemption email anymore to claim my prices like i used to in the past.
I am now having prices for 2 events, that i cannot redeem.Kind regards
Kenneth Brandt1 vote -
Incorrect listing
Why are these listed under "historic" when they're currently "standard".... I'm very confused... you even tell us not to purchase them because they're not playable in standard... there are dozens of more issues like, like why did the buttons appear over the interface now, is this all vibe coded nonsense, because these bugs are coming fast and furious lately
1 vote -
style not apllying
The style for Smaug the magnificent that reproduces the surge foil is not applying like the other of the bundle did
1 vote -
Store Error: internal error
Internal store error when trying to buy gems. I've tried clearing cache on steam and different pcs and clients. I have the steam funds already in my steam account and when i click authorize i get this error
1 vote -
The Hobbit “Book Cover Styles” bundle is mispriced
The Book Cover Styles bundle indicates it’s based on 50% of the styles’ total default price, but that default total is listed as 8800 gems when in fact the total price of those styles is only 7200.
As a result, the bundle is priced at 4400, when it should be priced at 3600. I hope this is noticed and corrected while the bundle is still available.
1 vote -
Payment
On my account I don’t see the “details “ which would allow me to make changes on my account for payment
I do see it on my computer but clicking it still doesn’t work1 vote -
smaug avatar
I purchased the Smaug avatar and it isn't appearing in my collection
1 vote -
Play in bundle not working
I purchased the play-in bundle pre order and it still didn’t get applied to my account. I’ve contacted support on Wizards and Xsolla with no response. It’s like $50 down the drain.
1 vote
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