MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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339 results found
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I CAN'T ACCESS MY ACCOUNT
Hello, I'm reporting an error that's been driving me crazy all day, trying to find "possible solutions" that aren't working. Yesterday, while playing a game, the app unexpectedly closed on my iPhone. To my surprise, this morning when I tried to log back into my account, I couldn't get in. I got a black screen with the message "Unable to log in
Authentication failed for X: Timeout."Before trying it on my PC (Windows), I tried clearing the app's cache, uninstalling and reinstalling it, trying with mobile data and Wi-Fi, and restarting my phone. None of those things worked. Then…
6 votes -
Can't join the game
Hello, can't join the game neither on pc or android. The game tries to launch but I have this message : authentification failed. (see first screenshot) and If I try to reconnect I have 3 choices with no text (see second screenshot). I tried to desintall / reinstall on my phone with no success. Can you help, please ? Thanks in advance
6 votes -
Sparky fix
Problem: Sparky which is intended as a feature for new players shows up if it is accidently triggered in the codex. This is not intended design and a lot of players are complaining here in the feedback forums and on the Steam forums and probably everywhere else too. It is, an issue.
Fix:
-Take 30 to 60 minutes for reading the "Loading initial scene".
-Identify the "Sparky call function".
-Open "notepad.exe".
-Add "BREAK" to Sparky's function.
-????
-Take the day off, good job.Thank you.
6 votes -
Sparky Bug
I am having an issue with Sparky though. I have reached Rank 3 in the spark rank, but the quest won't complete.
As a result, I am constantly harassed by Sparky at the home screen.
6 votes -
Spark
MAKE SPARK SHUT THE FUСK UP! ARE YOU STUPID? JUST DO IT!
6 votes -
Vault progression and Still Sparky yapping
I've opened over 25 packs and noticed that my vault progression percentage hasn't increased from 19.2%.
Can you get Sparky to shut the **** up!?
I've had to reduce in-game voice volume to WORK AROUND YOUR POOR PROGRAMMING which REDUCES THE GAMEPLAY EXPERIENCE because you guys FAIL TO FIX IN A TIMELY manner.6 votes -
Have a deck that is traditional historic format and when I go to change the format in the dropdown menu, it hides behind other UI
Have a deck that is traditional historic format and when I go to change the format in the dropdown menu, it hides behind other UI
6 votes -
layers incorrect since lates update. cant change companion in deck builder, main screen dailys hidden behind goblin, cant change deck format
- Cannot see daily or regular challenge text over new goblin avatar. layers are messed up easy fix. 2.Deck builder, if duplicate deck is made or changing deck from alchemy to standard the drop down text is layered behind everything and cannot change deck format anymore. 3.Changing companion in deck format is null, no companions show up at all.
cheers and happy new year. Minor issues/ fixes but im sure people are crying over this.
6 votes -
This page
This bug reporting page is awful, not intuitive at all and it crashes. I tried reporting a bug and lost everything I wrote. Just awful.
6 votes -
ANNOYING PIXIE keeps showing up
The stupid pixie from the tutorial keeps showing up everywhere like i'm a new player. It's ******* stupid and annoying. Fix this ****!
6 votes -
Timeout during login
Ich kann mich in meinen Account nicht einloggen. Ich war gerade bei einem Pick-2-Draft und gegen Ende konnte ich mein Deck nicht bauen. Ich habe die App neu gestartet und dann konnte ich mich nicht mehr einloggen. Die Fehlermeldung lautet Timeout.
5 votes -
Here we go again
I fixed the game files, reinstalled, everything. As others have said the freezing is still occurring. I know you ********* numb nuts don't even care about player reports so I'm sure you're rolling your eyes from your beanbag right now and sipping a latte while you squeeze a stress ball and answer emails from Maro attempting to organize the next demonic consultation to figure out which franchise you're gonna give the Disney treatment, but just know that you're a loser working a loser job
5 votes -
Game Crashes Across Multiple Formats
I've had half a dozen games freeze & crash on me mid-match today, 2/24/2026 on my Android phone. I've played in Brawl, Standard, the Phantom Draft Mid-Week event & a Standard Event, & the same issue occurred.
I would make a decision on blocking an opponents creature, letting a spell resolve, et cetera, the game would get stuck in whatever turn step or part of the stacks resolution it was on, my timer would turn on even if I didn't have priority, & the game would freeze.
Even conceding the game doesn't work, as I can't leave the game. I…
5 votes -
5 votes
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"retrieving asset manifest" at initial loading screen then goes to "error updating Data: please check your connection and try again"
"retrieving asset manifest" at initial loading screen then goes to "error updating Data: please check your connection and try again"
5 votes -
companion pet not showing
pets not showing.
my pets are not apearing since last patch
5 votes -
Black screen when opening arena
MTG arena does not launch on both PC and android. The servers are up and so is my internet. When i open the application I just get a black screen
5 votes -
Update broke Android
After the Lorwyn Eclipsed Update, my game client on Android is not working properly anymore. First only the store and matchup connection did not work, now the whole client would not start any more.
Please fix this fast! Thank you!
5 votes -
Android freeze
Android doesn't work SGS25 Ultra
5 votes -
Sparky is still around
Despite today's (09 Jan 2026) patches, Sparky is STILL around every time we open the home page telling us about quests,etc. This is extremely annoying: this bug happened in the past, it has always been fixed, please, please do so AGAIN
5 votes
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