MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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844 results found
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Many orders of cards in the shop not in my library
Like a few times before, I bought some gems to buy in the shop cards, for I had a few idea's for new decks.
When I was looking for the cards later, they weren't found in my cards to pick for my deck. I thought maybe I did something wrong, but the gems where gone.
Now today I did it again en clicked on claim, but still again, not to be found. But now I took some picture's from my phone (where I play magic on) to have proof.
3 votes -
Lost pack
Game crashed as I purchased booster, could not hit claim button, out 1000 gold with no booster
2 votes -
Quality of life suggestion
Just let me buy 10 packs at once. I'm not even asking for a discount, i'll pay 10k gold. I just don't want to click 30 times (at different screen locations) to buy 10 packs.
3 votes -
Can’t buy packs with gold
I cannot buy packs using my gold coins. I click through the prompts and nothing happens.
4 votes -
A Bug where cards bought in 'daily deal' disappear
If I buy a card in the 'daily deal', the card I bought disappears and I can't find it. (Windows PC platform)
8 votes -
Did not receive mastery reward retroactively when bought the mastery pass
I bought the mastery pass at level 63, but only got as retroactive reward the Sorin avatar - no cards, gold and specially no wildcards (I had 7 rare 0 mythic before buying the pass, and I still have the same number of wildcards.
3 votes -
Did not recieve draft token when purchased from the daily deals
As can be seen in the screenshot, I purchased a Player Draft Token from the Daily Deals. However, on completing the purchase I did not receive the draft token.
3 votes -
Open pack bug
I've tried to open packs 2x and both times this happened. I don't want to open anymore because I tried to look at collection to see what I got and there was nothing new...2x.
2 votes -
1 vote
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Store Error
Bought the new legendary planeswalker bundle with coins -> my coins got withdrawn, however i didnt receive the planeswalkers
2 votes -
Store: No Option to Purchase Alchemy Boosters
Steps to Reproduce:
Go to the packs tab under the store page.
Expected Result:
Purchase options for Alchemy boosters.
Actual Result:
No purchase options for Alchemy boosters.
1 vote -
Cosmetic item purchased but not appearing as an option
I bought the jungle hollow cosmetic but it does not appear when I try to switch it over in the deck builder
1 vote -
Buy more than one booster with gold
Buying booster( with gold ) one by one is tedious and non ergonomic.
When every extension you buy 60+ booster, its a very long operation.
A possibility of buying in batches (10 by 10?) would be welcome in the future2 votes -
resources disappeared
hi, my gold gems and wildcards just disappeared without reason? I lost 5 wildcards 1400 gems and 5000 gold after finishing a sealed ravnica mixer and I'm speechless!!
1 vote -
More than 4 copies of cards when opening boosters
Steps to reproduce: purchase and open 20-50+ boosters from one set.
I'm playing Arena on PC.
I recently opened booster packs one-by-one from the Kamigawa: Neon Dynasty set. I received 5 copies of the following: Kami's Flare, Eiganjo Exemplar and Dokuchi Shadow-Walker (3 total extra). I received 6 copies of Tamiyo's Compleation (which is also spelt incorrectly; it should be Completion) (2 total extra). I received 7 copies of Network Disruptor and Network Terminal (6 total extra).
This means that I should have received 11 Common Wildcards instead of these extra copies.
I currently have 23 Common Wildcards on my…2 votes -
store buttons not working
The Packs section of the store is partially functional. Some of the purchase buttons don't work (e.g. Innistrad: Crimson Vow purchase for coins doesn't work, the Cancel buttons for others don't work)
3 votes -
No rewards
After climbing the constructed ranked ladder from silver to gold I did not get the reward. No booster or gold.
1 vote -
Pre Order Kamigawa Neon Dynasty bundle disapeared
I pre-orderred both Kamigawa bundle. There showed up in my pack tab as unoped and able to be redeemed on the 10th of Feb. One of them is not showing up anymore (the one with the draft tokens)
2021.12.80.3983.908401
1 vote -
PLAYNEO redeemed but didn't receive anything
I think you enabled the code playneo too early. I tried keying it in out of curiosity and it accepted it. However, it waited for the server and eventually didn't do anything. I went to the packs section and alas there was nothing there. After retrying the code it says it was already redeemed.
1 vote -
Matchmaking
Spending money on this game(buying cards) has completely broken my matchmaking. I was enjoying this game until I decided to spend money on it. Since then I am winning less than 10% of my games and I’m going up against people that have special skins for every single card. Had I known that spending money on this game was going to produce this result I obviously wouldn’t have done it. This game is a complete scam that is designed to get little kids to basically gamble their parents money away. How is MTG Arenas scam scheme any different than the…
12 votes
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