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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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420 results found

  1. 1,148 votes

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    686 comments  ·  Store  ·  Admin →
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  2. 106 votes

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    43 comments  ·  Store  ·  Admin →
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  3. 102 votes

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    75 comments  ·  Store  ·  Admin →
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  4. Store error: internal error

    I can’t buy things in the store with gold or gems that I have. I bought the $5 beginners pack or whatever it’s called. Now I get “store error: internal error”. Don’t know what to do. Wanna spend money but it won’t let me.

    64 votes

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    64 comments  ·  Store  ·  Admin →
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  5. 41 votes

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    30 comments  ·  Store  ·  Admin →
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  6. 21 votes

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    1 comment  ·  Store  ·  Admin →
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  7. Game crash on IOS

    The game continue crashing when we open it on IOS, it’s been 4 days now we can’t play…
    It’s not possible to delete the app and reinstall 1gb for each match we play

    19 votes

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    1 comment  ·  Store  ·  Admin →
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  8. 17.12.2021- Purchased Daily Deal Cards Not Showing Up

    Hello Wizards! I purchased 3 cards in the daily deal today, and they not show up in my card list, even the money was spent. Please solve this issue

    17 votes

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    9 comments  ·  Store  ·  Admin →
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  9. Mythic Bootser Pack not Giving Mythic

    I paid for Mythic Booster Pack for Streets of Capenna, and did not reciver any Mythic.

    Why is this happing.

    14 votes

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    1 comment  ·  Store  ·  Admin →
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  10. historic anthology always purchasable

    Most of the time i can't build a fun deck because i don't have some of the historic anthology.
    Why don't you make it always purchasable on the store?

    I know i can buy gems to buy pack and earn wildcards, but it's too much expensive in $$$. (example, i don't have the first 3 anthology, that means 108 rare and 24 MR) That's about 756 packs to buy the complete set (if my math is correct :D). (if you don't find any WC in the packs but that's impossible.)

    That means about 700$ in gems.

    Can you please add…

    14 votes

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    0 comments  ·  Store  ·  Admin →
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  11. opening packs

    Just tried to open 10 packs at a time for the new set (Zendikar Rising) and got an error message that packs couldnt be opened at this time, which then took me to the home screen. When I went back to check on my packs, I was short 10, but without the associated wild cards added to my library.

    Just spent 10,000 gold for nothing...

    14 votes

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    7 comments  ·  Store  ·  Admin →
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  12. Missing rare and mythic rare wild cards after opening packs

    I was opening M21 packs (the 50 pack bundle) and I was monitoring how many mythic rare and rare wild cards I was getting.

    Doing that monitoring I saw on the wild card section that several rares and mythic rares wild cards that I opened weren't updating the values on the wild card section.

    14 votes

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    3 comments  ·  Store  ·  Admin →
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  13. unopened packs disappeared

    A few days ago i activated a code in the store giving me packs for the yet to be released expansion.
    Although the Packs tab still has a shiny dot under it, the packs themselves are now gone. Or invisible.

    13 votes

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    8 comments  ·  Store  ·  Admin →
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  14. Internal Store Error when purchasing packs

    When I purchase a pack, I get a message that says “Internal Error” and when I return to the pack screen, whatever I tried to purchase has been duplicated on the menu.

    13 votes

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    0 comments  ·  Store  ·  Admin →
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  15. Mastery pass rewards not working above level 80

    Mastery pass levels above 80 are not yielding the Uncommon card rewards. Please fix / refund

    11 votes

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    1 comment  ·  Store  ·  Admin →
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  16. Receiving a Mythic Rare wildcard in an opened pack did not increase my number of available Mythic Rare wildcards

    This week I opened a pack that I had purchased in the store. It contained a Mythic Rare wildcard. Before opening that pack, I had 5 Mythic Rare wildcards available. After opening the pack, I still had 5 available; it did not increase as it should have. Playing on PC. One-time issue.

    11 votes

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    1 comment  ·  Store  ·  Admin →
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  17. mythic rare not credited

    Opened Ikoria pack. Triggered mythic rare reward. Rare card was still unrevealed. Rare card was a mythic wildcard. My total mythic wildcards only increased by one, not by two.

    11 votes

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    0 comments  ·  Store  ·  Admin →
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  18. Arena Summer Sale Matt Jukes Lands

    I just purchased the MTG Arena Summer Sale Matt Jukes Lands cosmetic bundle for 750 GEMS and none of the card styles are available in my collection. I did not recieve the products that I paid for yet 750 gems were happily taken from my account.

    This is absolutely unacceptable.

    10 votes

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    4 comments  ·  Store  ·  Admin →
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  19. PURCHASE PLANESWALKER PACKAGE

    On 11/27/2021, I purchased a 4000 gold planeswalker bundle, but despite the fact that the coins have been scaled, the planeswalkers purchased are not in my collection.
    I have already opened the ticket n ° 2259053 but I have not received any reply.

    10 votes

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    6 comments  ·  Store  ·  Admin →
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  20. Unable to purchase Gems - We've gotten totally lost...

    This is a defect. Steps to repro:

    1. Open application
    2. Log in
    3. Navigate to the Store
    4. Select any item to purchase

    Actual Result:

    The system displays the message: "Waiting for Server..." then an error appears indicating that "We've totally lost...". In the log file I found the following entry associated with this problem:

    [19249] [ZFBrowser] Error fetching html: {"error":"ERRUNKNOWN","url":"https://secure.xsolla.com/paystation3/?accesstoken=REDACTED

    I'm not able to even reach the store page provided by Xsolla

    Expected Result:

    The use is able to reach the Store page and to purchase item(s)

    System info:

    Windows 10 64 bit
    Time: GMT+1 07:39

    10 votes

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    1 comment  ·  Store  ·  Admin →
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