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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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553 results found

  1. 1,183 votes

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    704 comments  ·  Store  ·  Admin →
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  2. 117 votes

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    78 comments  ·  Store  ·  Admin →
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  3. 108 votes

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    43 comments  ·  Store  ·  Admin →
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  4. Store error: internal error

    I can’t buy things in the store with gold or gems that I have. I bought the $5 beginners pack or whatever it’s called. Now I get “store error: internal error”. Don’t know what to do. Wanna spend money but it won’t let me.

    70 votes

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    64 comments  ·  Store  ·  Admin →
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  5. 50 votes

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    40 comments  ·  Store  ·  Admin →
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  6. Explore anthology 2 not available after the patch today

    I am sure the anthology should remain a week in store because I have confirmed it before the patch. But now I cannot find the anthology. It must be a mistake during the update. Please fix this bug.

    32 votes

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    14 comments  ·  Store  ·  Admin →
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  7. BUG: Gold reward for daily quests

    I recently achieved two daily goals at the same time. When the prizes were rewarded, it showed two iterations of 1,000 gold. (not due to my mastery pass, I just completed level 77) My balance, however, only showed a 1,000 gold increase. I don’t know if the reward was mistakenly duplicated on screen, or if I did not receive the 1,000 additional gold. It doesn’t cause me too much grief, just something I noticed to be buggy.

    32 votes

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    4 comments  ·  Store  ·  Admin →
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  8. 25 votes

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    1 comment  ·  Store  ·  Admin →
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  9. Mythic Bootser Pack not Giving Mythic

    I paid for Mythic Booster Pack for Streets of Capenna, and did not reciver any Mythic.

    Why is this happing.

    22 votes

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    3 comments  ·  Store  ·  Admin →
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  10. Game crash on IOS

    The game continue crashing when we open it on IOS, it’s been 4 days now we can’t play…
    It’s not possible to delete the app and reinstall 1gb for each match we play

    20 votes

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    1 comment  ·  Store  ·  Admin →
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  11. 17.12.2021- Purchased Daily Deal Cards Not Showing Up

    Hello Wizards! I purchased 3 cards in the daily deal today, and they not show up in my card list, even the money was spent. Please solve this issue

    18 votes

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    9 comments  ·  Store  ·  Admin →
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  12. Missing rare and mythic rare wild cards after opening packs

    I was opening M21 packs (the 50 pack bundle) and I was monitoring how many mythic rare and rare wild cards I was getting.

    Doing that monitoring I saw on the wild card section that several rares and mythic rares wild cards that I opened weren't updating the values on the wild card section.

    18 votes

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    3 comments  ·  Store  ·  Admin →
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  13. Mastery Pass not giving rewards for past levels

    Just purchased the mastery pass for Phyrexia, Im currently at level 20 and did not recive any of the rewards for the past levels. Usually when I buy the pass at certain level, the game gives me the rewards for all past levels, is this a bug or a change on the system?

    16 votes

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    7 comments  ·  Store  ·  Admin →
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  14. historic anthology always purchasable

    Most of the time i can't build a fun deck because i don't have some of the historic anthology.
    Why don't you make it always purchasable on the store?

    I know i can buy gems to buy pack and earn wildcards, but it's too much expensive in $$$. (example, i don't have the first 3 anthology, that means 108 rare and 24 MR) That's about 756 packs to buy the complete set (if my math is correct :D). (if you don't find any WC in the packs but that's impossible.)

    That means about 700$ in gems.

    Can you please add…

    15 votes

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    0 comments  ·  Store  ·  Admin →
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  15. opening packs

    Just tried to open 10 packs at a time for the new set (Zendikar Rising) and got an error message that packs couldnt be opened at this time, which then took me to the home screen. When I went back to check on my packs, I was short 10, but without the associated wild cards added to my library.

    Just spent 10,000 gold for nothing...

    14 votes

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    7 comments  ·  Store  ·  Admin →
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  16. unopened packs disappeared

    A few days ago i activated a code in the store giving me packs for the yet to be released expansion.
    Although the Packs tab still has a shiny dot under it, the packs themselves are now gone. Or invisible.

    13 votes

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    8 comments  ·  Store  ·  Admin →
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  17. Internal Store Error when purchasing packs

    When I purchase a pack, I get a message that says “Internal Error” and when I return to the pack screen, whatever I tried to purchase has been duplicated on the menu.

    13 votes

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    0 comments  ·  Store  ·  Admin →
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  18. Mythic Pack without mythic card

    Hello Wizard
    I paid for 1 Dominaria United Mythic Pack but I didn't receive any Mythic card (i receive 1 rare wildcard).

    12 votes

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    1 comment  ·  Store  ·  Admin →
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  19. Bought Mythic Pack, got a Rare wildcard

    I purchased a new SNC mythic pack using 1300 gold, when I opened it, I got a rare wildcard. That doesn't seem right to me. I figure it is a bug, but if this is how it can work, you should fix it. Worse case you should get a mythic WC.

    12 votes

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    3 comments  ·  Store  ·  Admin →
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  20. PURCHASE PLANESWALKER PACKAGE

    On 11/27/2021, I purchased a 4000 gold planeswalker bundle, but despite the fact that the coins have been scaled, the planeswalkers purchased are not in my collection.
    I have already opened the ticket n ° 2259053 but I have not received any reply.

    12 votes

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    7 comments  ·  Store  ·  Admin →
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