MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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885 results found
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Cannot Download on Mobile Device (Other)
huawei Y9 prime
1,238 votes -
Paid for Mythic rare pack, did not get a mythic rare card
I purchased one of the Kamigawa mythic card packs but did not receive a mythic card in the pack
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Magic The Gathering Arena Screenshot 2022.11.24 - 08.54.40.27.png 2848 KB -
Screenshot_20221020_142142_com.wizards.mtga.jpg 691 KB -
Log20220430_170548.log 260 KB -
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Log20220412_122344.log 22345 KB -
UTC_Log - 04-10-2022 09.28.24.log 189 KB -
UTC_Log - 04-08-2022 03.02.54.log 10313 KB -
Log20220405_103107.log 36 KB -
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Log20220331_143029.log 49057 KB -
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UTC_Log - 03-31-2022 15.21.51.log 4063 KB -
MTGA 3_31_2022 10_27_03 AM.png 3019 KB
124 votes -
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Draft Token
No draft token after purchasing the mastery pass
109 votes -
Store error: internal error
I can’t buy things in the store with gold or gems that I have. I bought the $5 beginners pack or whatever it’s called. Now I get “store error: internal error”. Don’t know what to do. Wanna spend money but it won’t let me.
78 votes -
BUG: Gold reward for daily quests
I recently achieved two daily goals at the same time. When the prizes were rewarded, it showed two iterations of 1,000 gold. (not due to my mastery pass, I just completed level 77) My balance, however, only showed a 1,000 gold increase. I don’t know if the reward was mistakenly duplicated on screen, or if I did not receive the 1,000 additional gold. It doesn’t cause me too much grief, just something I noticed to be buggy.
57 votes -
Daily Deal packs do not give Golden pack progress
I play on Android, the game is up to date. Today's special in the store is a MoM pack at 10% off. I bought one, expecting to get 1/10 progress towards a Golden Pack, but instead I remain at 0/10. The prompt under the Golden Pack progress bar says that progress can be earned by purchasing packs from one of the latest sets, including MoM. There is no indication that a daily deal pack is any different from a regular one in this regard. Please increase my Golden Pack progress as advertised.
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Daily Deal pack not progressing golden pack.png 2745 KB -
Log20230627_223646.log 26156 KB -
Daily Deal pack not progressing golden pack.png 2745 KB -
Log20230627_223646.log 26156 KB -
Log20230627_204713.log 21 KB -
Log20230627_115751.log 8912 KB -
UTC_Log - 06-27-2023 14.54.00.log 166 KB -
Screenshot_2023-06-27-20-02-07-778_com.wizards.mtga-edit.jpg 241 KB
44 votes -
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Explore anthology 2 not available after the patch today
I am sure the anthology should remain a week in store because I have confirmed it before the patch. But now I cannot find the anthology. It must be a mistake during the update. Please fix this bug.
32 votes -
Mythic Bootser Pack not Giving Mythic
I paid for Mythic Booster Pack for Streets of Capenna, and did not reciver any Mythic.
Why is this happing.
32 votes -
arena mythic pack is not working
I opened a Mythic pack but there is not mythic card
30 votes -
LOTR prerelease boosters lost after update
I redeemed LOTR prerelease boosters code last weekend. Six boosters was shown locked in the Packs section. After todays update boosters had disappeared and now the store says the code has been used.
27 votes -
Purchase failed due to store error
Purchase gem failed from yesterday due to store error
27 votes -
Mythic Pack without mythic card
Hello Wizard
I paid for 1 Dominaria United Mythic Pack but I didn't receive any Mythic card (i receive 1 rare wildcard).24 votes -
Game crash on IOS
The game continue crashing when we open it on IOS, it’s been 4 days now we can’t play…
It’s not possible to delete the app and reinstall 1gb for each match we play24 votes -
Bought Mythic Pack, got a Rare wildcard
I purchased a new SNC mythic pack using 1300 gold, when I opened it, I got a rare wildcard. That doesn't seem right to me. I figure it is a bug, but if this is how it can work, you should fix it. Worse case you should get a mythic WC.
23 votes -
quest XP
Hi,
I try to optimise my daily quest and weekly quest for the mastery pass.
I notice a problem with the XP rewards. In this screen exemple i won for the second time today (100 XP) and my eleven time this week (250 XP). I must had 350 XP and i only received 275 XP.
That's not the first time I reported 2 other bug : I only win 500 XP on my daily quest (for a 750 XP Quest).
I will lose my objectif of lvl 80 because of the rewards bug (I will reach only the lvl 79…
23 votes -
unopened packs disappeared
A few days ago i activated a code in the store giving me packs for the yet to be released expansion.
Although the Packs tab still has a shiny dot under it, the packs themselves are now gone. Or invisible.22 votes -
Missing rare and mythic rare wild cards after opening packs
I was opening M21 packs (the 50 pack bundle) and I was monitoring how many mythic rare and rare wild cards I was getting.
Doing that monitoring I saw on the wild card section that several rares and mythic rares wild cards that I opened weren't updating the values on the wild card section.
22 votes -
Can't buy pack from daily deal
Cannot buy booster pack from today's daily deals (07/21/2023). When clicking the button, nothing happens. I'm on PC client.
20 votes -
unable to make purchases mac OS
Unable to make purchases on Mac OS running Arena through Epic Games Launcher. Clicking on price to purchase any item results in the client endlessly hanging on the "Connecting to Server" screen - the only way to kill it is to exit the client.
The 1-2 year old reddit suggesting running the client and Epic Games Launcher at the same time as a fix doesn't work.
19 votes -
Can't Purchase Gems in Steam Version of Game
I recently switched to the Steam Version of the game so that updates would be managed by the steam client. Since doing so, however, I am no longer able to purchase gems.
I have already confirmed that the Steam In-Game Overlay is enabled both in the Steam General settings and for Magic Arena specifically. My steam wallet has a payment method linked as well.
After clicking the price on the "Confirm Purchase" screen, the screen returns back to the store, and nothing else happens. There are no errors, or any feedback given. I have attached my log, which seems to…
19 votes
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