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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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420 results found

  1. Oracle of the alpha bundle error

    I bought an Oracle of the Alpha bundle that was supposed to come with a copy of the card, an avatar of the Oracle of Alpha, and alternate art for the oracle.
    I only was able to get the avatar, but I had to craft the Oracle using a wild card, and the alternate art is not appearing as an option.

    1 vote

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  2. 1 vote

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  3. purchase missing

    PC gaming. Spent gold for the Black Lotus Pet but its missing as option.

    1 vote

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  4. Broken pack odds link (legal)

    In the shop you have the option to click a link to see pack odds and info, the link is broken. Also under the packages there’s no additional information about pack quantity for the new sets coming out, a little bit of info once you click through would be amazing.

    1 vote

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  5. Recieved 40 Gems instead of Mythic from Throne of Eldraine Pack

    I have purchased four Mythic Packs from Throne of Eldraine. Upon opening the fourth pack, I got a message saying I have collected all the Mythics from this pack. Instead of receiving a Mythic card or wildcard, I got 40 gems. I only have three Mythics in my possession from Throne of Eldraine, as shown in the screenshot below. I know there are over 20 Mythics in this pack, so I'm very confused to why I received gems instead of one of them. I also uploaded a screenshot of the 40 gems and a screenshot of the uncollected Mythics in…

    2 votes

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  6. Trading card tokens up or down

    the ability to trade wild cards up or down, say 10 uncommon = 1 rare
    or 1 mythic rare trades down to 5 rare cards

    1 vote

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  7. Gem Reward instead of card

    Dear Service,

    I posted this complaint already before christmas, but somehow never got a response. Cannot find it either in my account something must have gone wrong.
    Then I could not log in for some time, but that issue is solved now.
    What I wrote you about is that around that time I had not yet collected all rares nor mythics of the BRO set. Still I did get multiple gem rewards when opening BRO packs even though I would not have bought them if I had known.
    At least one of these packs I bought with gems (200).
    Not…

    1 vote

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  8. Unable to use cards when buying card styles

    Here lately I’ve been running into an issue that when I buy a card style from the store, I don’t actually buy the card itself for use…? Is that possible. Shouldn’t I also get the card itself if I’m buying an alternate art style for that card.. seems like a cash grab or a trick if that’s not the case? It just happened to me when I bough the new “portal to phyrexia” card style that’s on the store right now. Any way someone could fix this. Or Atleast put a notation in the game saying it doesn’t unlock the…

    2 votes

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  9. I'd like to buy card styles for Command Tower and Arcane Signet

    I'd like to buy card styles for Command Tower and Arcane Signet but MTG Arena won't let me! They were free as a promotion 3 years ago but they've never been available to buy since. If they have any free codes, these are not publically available.

    Please either let me buy them or publish the free codes.

    1 vote

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  10. Product Suggestion

    Hello,

    The count of packets that i have opened reachead 5, then i boght a pack, with gold, and won a golden pack(its was in 9) , since the golden pack counted first i didnt won the rare wildcard with "the sixth pack" completion.

    Thanks in advance.

    2 votes

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  11. Store

    Hi, I want to submit a bug in the Store.

    If you go to the store and mouse over Sanctuary Warden (or any other card that produces a token) you can't see the image because it is off the screen.

    I'm using the PC version.

    1 vote

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  12. 1 vote

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  13. packs disappearing

    Version 2022.22.50.4419.979269
    One of the packs I purchased disappeared when I tried to open it.

    I purchased two brothers war 1000 gold packs and when I went to open them, the first pack only gave two cards and then the second pack disappeared and the program said I had no more packs to open. One of my packs disappeared before I could open it.

    I didn't take a screenshot of the two cards screen because I was confused, but I have the log file. It seems too big for uploading here but I can provide it.

    1 vote

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  14. No way to know what's in bundles on mobile

    There's absolutely no indication of what comes in any of the bundles on mobile. Some people don't have a computer and still want to spend money on the game. It kinda seems like common sense to add some kind of way to see what comes in the bundles...

    1 vote

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  15. Golden Packs Counter

    Golden Packs are only available from buying BRO packs, but the in-game display text says "Every pack you purchase with gold or gems" and is misleading.

    1 vote

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  16. PC: can't purchase anything

    PC, Windows 10.
    Go to Store, click on any option which involvwes purchase (with $ symbol).
    Receive 'Totally Lost" error.
    In the logs there is error
    [ZFBrowser] Error fetching html: {"error":"ERRUNKNOWN","url":"https://secure..com/paystation3/?accesstoken=REDACTED
    All xsolla sites are unreachable as well.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  17. Add Jace, the Mind Sculptor avatar to the store

    When will this avatar (Jace, the Mind Sculptor) be added to the store for purchase?

    I missed the event in 2021 where you could get it (https://magic.wizards.com/en/news/mtg-arena/play-and-win-big-mtg-arena-decathlon-2021-12-08) and i have been waiting to see that avatar pop up in the store since then.

    Untill now, that hasn't happened.

    Since the new set will have a new Jace planeswalker and features a Jace Pack Bundle (now available for pre-order in the store), this would be a great time to add the Jace, the Mind Sculptor avatar to the store!

    1 vote

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  18. 1 vote

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  19. 3 votes

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  20. 1 vote

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