MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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423 results found
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Mythic Pack
I just purchased a Mythic pack for Tarkir Dragonstorm, however I received a Rare Wildcard, No Mythic... I thought a Mythic pack guarenteed a Mythic? Is there a chance for the Mythic pack to not contain mythic?
1 vote -
I can't buy any gems or planes walker bundle
I've been trying to buy a planes walker bundle (with I never bought before) and it keeps saying: Waiting on server. Samen thing happens when I try to buy gems. It won't work.
I have never had any issues before.
I play on a iMac of 2022 with Sonoma 14.5, 24 gig ram and 1tb free space
1 vote -
Checkout
Unable to log into Paypal through the xsolla store. When I input email and password it just loops me back into the login screen. It registers if my information is incorrect, but on correct entry it just resets. I have tried both login in with password and with one time code.
2025.47.10.8329.1133811
1 vote -
Missing cards from an Opened Pack after getting 100 pack achievement
I just earned 2 packs from an event, on the second opening I popped an achievement, clicking through to see what it was I found the pack
Steps
1:Open a pack, earn an achievement(Apparently),
2:click through the announcement to check achievement
3:No longer have pack, no apparently new cards when deck view is examined for "New" cards"I would expect the cards/pack to still be there to open or some way to find out if I actually received cards and was just not informed.
1 vote -
No payment methods available
I live in Spain and keep getting an Xsolla message telling me there are no payment methods available in my region.
I contacted Xsolla, and they have not provided any solutions or useful information.1 vote -
Store not working. Work around found!
The store is not allowing me to purchase gems or wildcards directly. I can spend gems (except that I am out now) and spend gold, but I cannot spend money on gems or wilds.
Steps to reproduce on Mac OS:
Click Store in top navigation bar -> click gems in bottom navigation bar -> click $19.99 under where it says 3,400 gems -> in the confirm purchase view click $19.99 again. The expected result is that I will be brought to Pay Pal where I can pay. The actual result is that I get an infinite loader saying "Waiting for…
1 vote -
Store not counting packs towards golden pack
yesterday I bought 9 packs then 3 and 1 packs of Pionier masters and none of them updated my progress towards a golden pack the first 9 packs should have given me a goldent pack as the marker is stuck at 2 I hoped this was just a tempoarry glich but i still havent seen the bar moved or gotten a pack. Im using the Android version with a Galaxy 24+
1 vote -
golden pack progress didnt advance
I bought a phyrexia alchemy pack and did not receive golden pack progress despite the fact it is still legal standard
I should be at 7 progress but still only at 61 vote -
Land styles bought in Daily Deals are not in my account.
Land styles bought in Daily Deals are not in my account.
I bought Rugged Highlands, Blossoming Sands, and Wind scarred crag in daily deals today. Only the first one I bought—wind-scared crag—is showing up. I've attached a screenshot showing that the Rugged Highlands and Blossoming Sands lands style are no longer available for me in Daily Deals on April 13, 2025 because they have already been purchased.
1 vote -
L'ouverture de boosters ou la boutique font buguer le jeu
Après avoir pu relancer le jeu et jouer une partie, je ne peux pas ouvrir les boosters obtenus par le passé ou en acheter de nouveaux, le jeu freeze en passant à l'ouverture de boosters ou à la boutique.
Merci de votre aide.1 vote -
Mythic Pack
I just bought a Mythic Tarkir Pack and received a rare wild card instead of a Mythic. Id like the Mythic or my coins returned
1 vote -
Mastery Pass correct?
The Mastery Pass for Dragons in the store is still showing the Aetherdrift companion and avatar. Will purchasing actually result in the Dragons mastery pass items?
1 vote -
Buying and opening 10x mythic pack with
Buying and opening 10x mythic pack with gold casue pack to sometimes contain rare wild card. Bug date from 2024 and still havent been fixed.
1 vote -
I did not receive all of my pre-order packs
I bought both preorder packs, but I only received the items in the 50 pack pre-order.
1 vote -
Orange Light Under “store” always on.
Orange light under “store” that indicates new products etc is always on even when I go in/ out and has been for months
2 votes -
Golden pack
I have not been able to increase my progression to the golden pack by buying standard or alchemy packs. This has most likely been happening for 10 packs for sure possibly 20+ more.
I would like this bug fixed and if reimbursed me on the golden packs please.
I have been purchasing the daily deal packs that come through, Lord of the rings, Dominion, phyrexian, and others I can not remember.1 vote -
App crashes when trying to access store
Every time I attempt to open the store on iOS, the arena app crashes and closes.
1 vote -
Payments from Russia
Wizards plz allow payments from Russia. Nowdays USA President avoids sanctions on Russia, but you still behind political agenda. Russia and USA are friends and partners!
Also in Russia there many good magic players and they wont pay u for gems)1 vote -
store
purchased but did not receive card style for mazemind Tome.
3 votes -
Mazemind Tome Card Style Bug
Recently purchased the Mazemind Tome Parallax Card Style at the store, however, it is not possible to apply or view the card style when creating a new deck or editing an existing one, despite owning all versions of this card. A full refund should be issued if this bug is not fixed soon.
13 votes
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