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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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846 results found

  1. cannot pre-order from the in-game store > featured section

    Issue description: You cannot preorder items from the In-game Store -

    Steps to reproduce the issue:
    1. Launch the game on Steam
    2. Open the store tab > featured section
    3. Find a pre-order item in the store (e.g. the "Sorin Pack Bundle") and click
    the price

    Expected Outcome: Steam window opens
    Actual Outcome: Error modal: Store Error Store Purchase Failed Unknown

    Ordering non-pre-order items works.

    Can not order the Sorin Pack Bundle in the Steam installation of MTG Arena. The button that should open the steam window to continue the order does not appear,

    Can order other offers on…

    3 votes

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    1 comment  ·  Store  ·  Admin →
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  2. crashing problems with the shop

    Everytime I try to go to the shop the game crashes.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  3. Bought Fallout Brawl Card Styles, can't change Evolving Wilds or Cultivate

    Just bought the Fallout Brawl Card styles, and I can't change Evolving Wilds or Cultivate to the card style (there's no heart symbol when I go to change it). Why is this error happening when I paid for this?

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  4. store

    store error unknown error keeps popping up when I'm trying to
    buy wild cards

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  5. Gem purchasing

    I cannot purchase Gems on MacOS. When I click on the product I want to purchase, I get a blank screen with the spinning cursor and eventually need to force-quit the client. This has been happening for a few weeks now; last time, I purchased my gems through the iOS client but Gems are much more expensive there. Unfortunately, I will need to stop playing until this issue is resolved for MacOS.

    I am on a MacBook Air 2019 running macOS Sonoma 14.4.1

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  6. Unhinged lands

    Please put the Unhinged Lands back in the arena store! I missed out on the forest so long ago and completing my set has bugged me ever since! PS. Thanks for taking mine (and probably many others) suggestion of nerfing Fragmented Reality

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  7. Optimization Recommendation

    Good evening, sorry for my English on Google Translate, I'm studying for a degree in computing and information technology and I wanted to report something that I tested at the Magic Arena today. In your game there is the option to enter a code to redeem gifts and products through a space in the store, where this space allows a large number of characters to be typed, I was even able to copy 90 characters to that location, it probably has this capacity due to the need to increase the size of codes as the number of combinations runs out,…

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  8. Daily Deals in Store

    Daily deals not showing up after last patch.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  9. By opening 10 packs at once, I was able to obtain less than 2 packs of cards!

    By opening 10 packs at once, I was able to obtain less than 2 packs of cards!

    1 vote

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    2 comments  ·  Store  ·  Admin →
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  10. 1 vote

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    1 comment  ·  Store  ·  Admin →
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  11. Store Daily Deals disappear before the posted expiration time (<24 hours)

    Daily Deals in the Store disappear before the 24 window of opportunity has elapsed. This is not the first time this has happened, as I also missed out on 200 gems becase that deal disappeared 30 minutes after it became available. Technically this is fraud. Also, I know buying packs that don;t count towards the Golden Pack are not a good deal, but I can't help it.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  12. no three steps ahead alternate style

    I noticed there is no borderless version of the Three Steps Ahead card which is a rare and sees a lot of play.

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  13. Crashing while opening boosters

    I play arena on my android. Since the first update of thunder junction I have been experiencing the app shutting down on its own. It's been happening mainly in the interface and has recently started happening during games. I have been able to put up with it. What the main issue is that it has started happening when I am opening booster packs. This has happened twice now. I open the pack and just before the cards are revealed the app forces itself to close. After restarting the app, I go to my collection to see the new cards that…

    1 vote

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    2 comments  ·  Store  ·  Admin →
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  14. Golden Pack Progress

    Just bought 4 Outlaws of Thunder Junction packs with gold, my golden pack progress before the purchase was at 6/10 and didn´t advance further after it, therefore not receiving any reward. The issue occurred on PC.

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  15. Loading Store in iOS app causing program to force close/crash

    1 May 2024, 09:20PST: when attempting to load the store in the iOS app game app crashes/force closes with no error code given. Have tried multiple restarts of both app and device with no change in result.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  16. mastery pass

    In the mastery pass, you could previously see which locked rewards you would unlock (because of your current mastery pass level) if you purchased the mastery pass right now. This is no longer shown for me, only the level 0 rewards are shown. I see no reason why this would be removed.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  17. mythic

    I opened a mythic pack of Outlaws of Thunder Junction but got a rare wild card.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  18. gems

    In the past few weeks, whenever I try to order gems and click on the button, I see 'waiting for the server' on the screen indefinitely. However, I have no issues playing online, and I've never experienced this problem before

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  19. Gem purchase unsuccessul -> endless "waiting for the server.."

    Gems can't be purchased. Whenever I click on purchase, the screen "waiting for the server.." appears and nothing happens for ages.

    1 vote

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  20. Empty code deck

    I claimed a code of 2 decks but for some reason one of them is empty, and i dont have de cards from that deck in my lybrary neither.

    1 vote

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