MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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58 results found
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Seven packs disappeared as I tried to open them
I just completed a 7-0 Hobbit Premier Draft and proceeded to collect my reward. As i tried to open the 6 packs I won (plus 1 I got through Mastery Pass progression) by clicking on "Open All", I got a "Waiting for the Server" message, then I got a black bar in the middle of the screen, like the ones for communicating errors, only I didn't have any error messages displayed, just a black bar with an "Ok" button to click. So i clicked it and the black bar went away, but I couldn't open my packs, so I changed…
1 vote -
Play in bundle not working
I purchased the play-in bundle pre order and it still didn’t get applied to my account. I’ve contacted support on Wizards and Xsolla with no response. It’s like $50 down the drain.
1 vote -
Errore wildcard
Durante gli ultimi 3 ban avvenutiho riscattato diverse carte con le Wild card. Ho usato 12 carte mitiche 20 carte rare e 8 carte non comuni.
Non mi sono mai state ritornate nel mio archivio è possibile riaverle indietro? Come posso fare?1 vote -
Unable to claim previous season's mastery orbs
I am unable to access the previous season's mastery orbs to spend.
Click Mastery tab
'Previous Mastery' button disappears7 votes -
Brawl deck in store can’t be used
I bought the new Sauron deck in the store and it won’t let me play with it because 10 cards aren’t available in the game but it’s apart of the deck and I just paid a lot of money For it.
2 votes -
Rarewildcard in Mythic Booster statt Mythicwildcard
Ich habe 8 Mythic Booster von Throne of Eldraine gekauft. Ich habe 6 Mythics bekommen und dazu noch eine Mythic Wildcard und eine Rarewildcard. Bei den Mythic Boostern sollte es doch immer eine Mythic oder Mythicwildcard geben?
Da es sich dabei um einen Fehler handeln sollte, würde ich mich über eine Erstattung freuen, ich habe bereits ein weiteres Booster gekauft, um meine Sammlung zu vervollständigen.
Vielen Dank im voraus!
1 vote -
gold pack progression not working correctly
the gold pack progression has been stuck at 2 for at least 10-15 packs, if not more, been needing a fix for a while
1 vote -
Bug lié au booster doré
J'avais débloqué le booster doré grâce à l'achat de 10 boosters, puis lorsque j'ai débloqué les cadeaux de l'anniversaire mgt arena, j'aurais dû avoir un autre booster doré. Mais je n'en ai eu qu'un seul au final
1 vote -
Vous donnez votre argent pour ça!!!
Vous filez votre pognon pour que ce jeux truque la pioche pour vous faire gagner en mode classement!!!!....
7 tours d'affilés à recvoir du terrain pour que mon adversaire gagne.
7 tours de terrain d'affilés pour pas que je sorte une créature qui m'aurait permis de débloquer "Cage de collectionneur".
7 tours de terrain d'affilés pour que mon adversaire sorte une créature vol que je ne pouvait pas contré.
7 tours de terrain d'affilés sans recevoir aucun "Adagia, bastion battu par les vents" que j'ai en 4 éxempleire dans ce deck, qui m'aurait permi de faire de la copie.
7…
2 votes -
Vous donnez votre argent pour ça!!!
Vous filez votre pognon pour que ce jeux truque la pioche pour vous faire gagner en mode classement!!!!....
7 tours d'affilés à recvoir du terrain pour que mon adversaire gagne.
7 tours de terrain d'affilés pour pas que je sorte une créature qui m'aurait permis de débloquer "Cage de collectionneur".
7 tours de terrain d'affilés pour que mon adversaire sorte une créature vol que je ne pouvait pas contré.
7 tours de terrain d'affilés sans recevoir aucun "Adagia, bastion battu par les vents" que j'ai en 4 éxempleire dans ce deck, qui m'aurait permi de faire de la copie.
7…
2 votes -
Bought card from store, not showing up in my inventory
This morning, I went to the store and purchased a card named Valkyrie’s call, which was on discount. I purchased it for gold, around 1,800 gold. When I purchased the card, it disappeared from the store but I cannot find the card and it’s not showing up in my inventory. I performed an advanced search and it is not showing up. Would like to have the card :). Help!!
1 vote -
Card Style
I did NOT receive my card style purchased in store.
1 vote -
Avatar Discrepancy
Purchased a Hawkeye - Kate Bishop avatar in the shop - but the full splash image in intro / exit screens is not the same as the (much much nicer) player image in game. The image used for the splash is significantly worse - mostly due to the huge smile. Please remove the smile and replace this image as it is false advertising (and no one will prefer it as is).
1 vote -
Magasin offres du jour
J'ai acheté 2 cartes dans les offres du jour, elle n'apparaissent pas dans ma collection.
Vertus de loyauté et Delney, vigie débrouillarde.
Y a t'il un recours possible ?1 vote -
store error
when i go to purchase gems it says in app purchases are not available and store error
1 vote -
1 vote
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Daily Deals misinformation.
It's 2026, July 23. Daily deals, single card offer; Liliana, Dreadhorde General is showing "Collected:0" when I have 4 collected.
I have the tempting option to buy this card for the one-time, bargain price of 800 gems or 5280 gold, over 4-5x the price of a booster, and NOT add it to my collection.
If someone actually clicks this, believing they 0 as displayed, forgetting that they have a set of 4 already, they have no way of proving that fact after the purchase, and they themselves can't be sure how much they really had before buying, as they'll still…1 vote -
Warleader's Call not discounted in Quintorius brawl store deck
Warleader's Call and Rip Apart and others are not counting toward the discount of Quintorius's brawl deck in the store even though I definitely have them in my collection.
1 vote -
Alt arts for cards with only full art please
Hi,
could you please add normal, as in like old school magic cards with a frame, looking alternative arts for cards like Yuffie/Yuriko or Cloud/Najeela? Just add the original card art as an alt art, and I'm sure there's plenty of people that would buy that.
It just makes decks look so messy, and it's hard to want to craft and play these cards.1 vote -
Bought a mythic pack, only got a rare wildcard
I bought a mythic pack of Marvel and I only got a rare wildcard (see screenshot). I’m 100% sure it was a mythic pack because I had exactly 3300 gems, bought two packs, and as you can see in the screenshot below I have 2780 gems (I.e. I spent 520 gems).
3 votes
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