MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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550 results found
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After purchase, Sauron sleeve remains locked.
I purchased the 'Sauron Sleeve and the One Ring Pet' set on the MTG Arena store (I believe it was for 3000 GEMs). While I was able to set up the One Ring Pet, the Sauron sleeve remains locked. Interestingly, the store now allows purchasing the 'Sauron Sleeve and Ring Pet' set again for 500 GEMs. Please either unlock the Sauron sleeve or provide a refund.
1 vote -
Golden Pack progression
I purchased 3 packs of Brother's War mythic packs and it didn't update my Golden Pack progression.
1 vote -
Mastery Pass Level 44 did not grant pack
Mastery Pass Level 44 did not grant a pack. Gained 750 EXP from win, went from level 43 to 44, no pack granted.
1 vote -
Unique cursors in the store 🙏
Can we get some unique cursor skins in the store? :>
I'll throw money at you.
1 vote -
1 vote
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draft card style
I noticed that some card styles are avalible within the spell book version of the card vs the craftible variant.
Is this because an event was missed where we could aquire the styles for a limited time? Or something else?
Just a few cards I noticed since I mainly play white:
Divine Visitation
Youthful Valkyrie
Angelic Exaltation
Angelic GiftIs there a way we can make these card styles attainable for crafted cards?
1 vote -
Cannot complete purchase on steam version
On the Steam version of MTGA, the store purchase cannot be completed due to an unknown error. There are enough funds to complete my purchase in my Steam Wallet.
I am running MTGA on Windows 10, and my Steam region is in China. Other functions of the game seem to be running fine.
1 vote -
5/22/23 Daily Deals Error
I wanted to buy certain styles (like Reckoner Bankbuster and Fable of the Mirror-Breaker) since I really liked them and, because they were discounted I thought it was a really nice opportunity to get them, but the game doesn't let me purchase them and gives me an unknown error.
1 vote -
Mac Version Can Not Launch Gem Store
When selecting which gem pack to buy in store, I receive a "Waiting for Server" message that spins and never resolves. I have to force quit the game to leave.
1 vote -
Pet of the Month Purchase
I purchased the May pet of the month (a cat with a fire tail). The store took my money, but didn’t give me the pet.
2 votes -
Golden pack progress stuck (android)
Gold pack has been stuck for ages and I don't know how to fix it. I am at my last pack in the progress bar and have been for the last 5 or 6 packs I've bought at least and it just won't update and give me my gold pack.
1 vote -
Se cierra el juego
Cada vez que trato de abrir la tienda en el juego de PC el juego se cierra solo y no puedo comprar sobres ni nada en la Store, solo me pasa en el juego de PC.
1 vote -
arena code not working
I entered a 6-pack MOM arena code and it doesn't work for me. I don't remember sending any code for this set. Could you confirm if I am correct? Thank you :).A suggestion, you should implement some tool that will show the codes you used from each expansion. Another option would be to show the day the code was redeemed. Thank you
1 vote -
I would like to buy <Opt> card style.
Currently, the <Opt> card style cannot be purchased with in-game currency. This is because it is set up as an item that should be obtained with a promotional code. However, promotional codes have expired and are not accepted. If the only way to obtain card styles other than <Opt> is with a promotion code and the promotion code has expired, the setting should be changed so that the card styles can be purchased with in-game currency like other card styles.
1 vote -
No gold
My friend and I experienced the same problem. A notification pops up with gold at the end of a match and then we check our gold and we do not have that gold that it was said
1 vote -
Draft token bought in store replaced arena open 20 point entry token
on Thursday evening I bought a draft token
the gold didn't go away right away... but the token displayed as purchased in the store.
a while later, my arena open 20 point entry token was gone, the gold too, and the draft token had appeared.
1. not sure that what's supposed to happen?
2. can I get a arena open 20 point entry token back...?
attached, 2 screenshots showing the tokens - and there was no arena open to spend the token on between 11/05 and 13/05...1 vote -
Didn't recieve reward
Hey I just claimed 2000 gold from a message in my mail and it didn't show up. Can I have my gold please?
1 vote -
Fix Golden Pack Counter
Golden pack counter was at 1. Bought 10 MAT for 10k gold. No Golden Pack. Counter at 0.
1 vote -
MTG Arena isn't completing purchases in the cash shop
MTG Arena isn't finalising/completing purchases of gems in the cash shop.
My bank gives the transaction the 'thumbs-up' but then I get a white screen on MTG Arena.
This is unbelievable incompetence considering that MTG Arena is carrying Hasbro financially at the moment. It's incompetent that I can't report something as vital as this in-game. Wizards are lucky that I'm conscientious enough to report it here.
1 vote -
No gold received. Reconnect breaks the game.
- Should have received gold from matches and mail. I think it was more than 2k. 3 or 4 k. It's not added.
- 4th match onwards no game connected properly and after it reconnected turns had passed, my opponent had made moves but my turn1 mana that came in tapped was still tapped. Playing land was the only thing I could do and even that didn't work.
Android Lenovo pad.
1 vote
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