MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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187 results found
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Gems "you already own this item"
I am trying to purchase the $20 gems. It says "you already own this item". I have restarted, cleared cache of both arena and google play, restarted my phone, deleted the app and reinstalled. I am using a motorola edge plus 2023. Other purchase options still work, only the $20 option
1 vote -
Magic the gathering arena
I get store error when trying to purchase rare or mythic wildcards that says you've already purchased this item. I've tried everything all the way up to uninstall and reinstall.
1 vote -
Purchased pack not giving all cards
Hi I have been trying to get this resolved for a few weeks now and then got a reply to add here:
With the new TMNT release I purchased on 2 occasions a Mythic pack using coins earned and in the one case received "Donnie's Bo" and on the other occasion " Ralph's Jitte" both were borderless and looked amazing. I then contacted support to try and find out why they are not in my deck when I searched for it, I did try the Collected / Not Collected the different game formats everything but it is still no where…0 votes -
orbs missing from tent mastery pass
I purchased the mastery pass and have only been receiving orbs from the free one. I should have received 8 by now but I’ve only gotten two.
1 vote -
samurai's katana
Samurai's Katana is still showing as a season reward despite Final Fantasy being released several months ago. Probably just needs a flag reset on it.
1 vote -
wont let me buy gems
I keep getting error can't buy duplicate items in the store when I try to buy 4.99 and 9.99 dollars gems and I have ask costumer service to fix the problem and they won't does anyone else have this problem
1 vote -
Need My Gold Back or Cosmetic Issued
Please give me my gold back (8000) as it appears the store cosmetics aren't working properly. I bought TMNT Arcade style 4 pack. You took my gold pretty easily but no cosmetic issued. Just forget the cosmetic and issue my 8000 gold back and this fixes everything.
1 vote -
Store Error
I bought "NEW" Arcade Styles of TMNT 4 card pack for 8000 Gold from store on March 4th. It took my gold and removed it from store BUT I did not get them. I own the physical card of one of them. Either way I do not see this style listed in my library. Please issue my 8000 gold back or fix issue. Thank you. I play on PC and Mobile.
1 vote -
Store Purchase Did Not Recieve
I bought "NEW" Arcade Styles of TMNT 4 card pack for 8000 Gold from store. It took my gold and removed it from store BUT I did not get them. I own the physical card of one of them. Either way I do not see this style listed in my library. Please issue my 8000 gold back or fix issue. Thank you.
1 vote -
Did Not Receive TMNT Arcade Style Cosmetic - 8000 gold
Paid 8000 gold but TMNT Arcade 4 card cosmetic is not to be found anywhere. I own one of the cards but this cosmetic does not appear.
1 vote -
Missing Cosmetic I Bought - Arcade Style Turtles
For 8000 gold I bought the Arcade style TMNT 4 card set. If you look under MY store you will see I bought it. None of them appear anywhere. I do own one of the cards yet the cosmetic does not appear.
1 vote -
I p
Purchased the Leonardo sleeves from the Mastery pass, but haven't received them nor are they showing up in my sleeve list as usable.
2 votes -
Mythic Lorwyn Eclipsed Packs give regular rare wildcard
Purchased a Lorwyn eclipsed mythic pack but the mythic slot gave a regular rare wildcard. This should have been a mythic wildcard.
1 vote -
Unable to purchase in the store using credit card
When I try to purchase gems from the store I get the following message. I have tried restarting the game and my PC, but it makes no difference. As you can see the error message gives no useful feedback or advice for how to resolve this issue. I have used the card previously on Arena, and I have made purchasing using it on other sites.
1 vote -
Beyond Playset
I cracked some EOE packs and it included a Gene Pollinator but I know with 100% certainty that I already had a playset because I thought it was weird that when I cracked packs last week I cracked 3 more when I thought I already had at least 2. This makes we question the accuracy of the wildcards.
2 votes -
Unable to earn EXP or rewards on Mastery after purchasing the Mastery pass
Unable to earn EXP or rewards on Mastery after purchasing the Mastery pass. I am stuck on level 38 (300/1000), even after winning several games in a row.
Veraion: 2026.57.0.5694.1241037
1 vote -
Unclear Gambling Odds - Please Update Your Support Documentation
I appreciate you have the start of a Reward Distribution page:
https://magic.wizards.com/en/mtgarena/drop-rates
Could you republish on The /drop-rate page to include what are the expected odds just of Special Guest (SPG) hits when you open MKM and OTJ packs.
Moving forward, please publish the isolated SPG drop chance. This is to fulfil your legal requirement to disclose the odds of gambling when opening up chance based packs (which can be purchased for money).
1 vote -
Faerie Companion
Since Lorwyn is a very Faerie inspired set could we please have the faerie companions back for a limited time in the store? Even better if you could take an existing one and re-skin it to be a more insect-like Lorwyn Faerie.
1 vote -
Eroding Revenue and Player Confidence in MTGA
I bought into some aspects of MTGA with the hopes the client would improve; being an early adopter in summer 2020.
It is disappointing when developer debt appears to be mounting. That WotC should hire more developers and/or decrease set releases to give the current time more time to work on updates (namely testing updates).
What is a larger slap in the face is how the economy is being eroded. If you spent money (USD) on packs (and by extension using that to also to craft certain cards), then to find your crafted cards has been shifted in rarity in…
2 votes -
Racismo
Ramón#84388
hace 55 minutos
Por favor no cometais el error WOke que esta haciendo caer empresas gigantes como Disney o demas, la carta pradesh gypsies es maravillosa y su dibujo, arte , inigualable. no seais progres y arruineis vuestro juego…. cambiad si quereis algun texto y reeditarlas para motrar vuestra determincion contra el racismo, pero no las elimineis. Eliminarlas es AUN MAS RACISTA! MORE RACIST! thanks. Feliz viernes.Cleanse
Stone-Throwing Devils
Pradesh Gypsies
Jihad
Imprison
Crusade
Comment author
Ramón#84388
hace 53 minutos
It would be nice to release those reissued cards, even with new artwork, but don't take them away.…1 vote
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