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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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845 results found

  1. Bundles Disappeared From Store After Purchase

    I purchased the Adventure Bundle from the store with Gems, which worked fine, but when I returned to the store to purchase one of the other bundles with gold (the bundle with Narset and two other Planeswalkers) the bundles are seemingly missing. The bundle layout of the store completely changed and I'm unable to find or purchase the one I wanted anympore.

    4 votes

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    1 comment  ·  Store  ·  Admin →
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  2. Missing rare and mythic rare wild cards after opening packs

    I was opening M21 packs (the 50 pack bundle) and I was monitoring how many mythic rare and rare wild cards I was getting.

    Doing that monitoring I saw on the wild card section that several rares and mythic rares wild cards that I opened weren't updating the values on the wild card section.

    21 votes

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    3 comments  ·  Store  ·  Admin →
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  3. mythic rare not credited

    Opened Ikoria pack. Triggered mythic rare reward. Rare card was still unrevealed. Rare card was a mythic wildcard. My total mythic wildcards only increased by one, not by two.

    12 votes

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    0 comments  ·  Store  ·  Admin →
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  4. Comprei um booster de "Dominaçao" e as cartas não foram para meu inventario.

    Utilizei Golds para comprar um deck de Dominação e as cartas não foram adicionadas a minha coleção. Elas Sumiram! Como resolver?

    4 votes

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    3 comments  ·  Store  ·  Admin →
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  5. quest XP

    Hi,

    I try to optimise my daily quest and weekly quest for the mastery pass.

    I notice a problem with the XP rewards. In this screen exemple i won for the second time today (100 XP) and my eleven time this week (250 XP). I must had 350 XP and i only received 275 XP.

    That's not the first time I reported 2 other bug : I only win 500 XP on my daily quest (for a 750 XP Quest).

    I will lose my objectif of lvl 80 because of the rewards bug (I will reach only the lvl 79…

    22 votes

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    1 comment  ·  Store  ·  Admin →
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