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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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10200 results found

  1. Friend Match and Direct Match are doesnt work after update

    Friend Match and Direct Match are doesnt work after update

    1,183 votes

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    268 comments  ·  Gameplay  ·  Admin →
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  2. Can't Purchase Gems in Steam Version of Game

    I recently switched to the Steam Version of the game so that updates would be managed by the steam client. Since doing so, however, I am no longer able to purchase gems.

    I have already confirmed that the Steam In-Game Overlay is enabled both in the Steam General settings and for Magic Arena specifically. My steam wallet has a payment method linked as well.

    After clicking the price on the "Confirm Purchase" screen, the screen returns back to the store, and nothing else happens. There are no errors, or any feedback given. I have attached my log, which seems to…

    29 votes

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    8 comments  ·  Store  ·  Admin →
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  3. Palantir of orthanc

    Palantir of orthanc. Multiple times it has happened. Nothing on field to stop it from activation, and no rhyme or reason to how it happens that I have found. Some times, no counters, no scry, no options. Other times it will activate perfectly for one round and then stop. Even had a few times that it adds counter, but no scry or option. It's getting old.

    7 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  4. Quick Draft Quest No Progression

    I decided to spend some of my gold to do the Quick Draft Quest (the blue one) and started a WOE Quick Draft event. After playing 3 matches I went to check on my quest progression, since I didn't get the reward prompt, only to find out that it's still at 0/3. Immensely disappointed as I won't have enough gold this month to do another draft and get the Halloween pet, so I'd have to wait a whole other month to attempt to do this quest again.

    302 votes

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    120 comments  ·  Events  ·  Admin →
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  5. product suggestion

    I've been playing Arena since closed beta, and have finally run out of patience. I want to love this client and product, but it is so unoptimised and unreliable across Windows, Mac, and Android that I give up.

    My product suggestion is to please put more people onto your dev team.

    11 votes

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    1 comment  ·  Product Suggestion  ·  Admin →
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  6. Unable to Login -> Timeout

    Since today, I am unable to Login. Neither on my phone nor on my PC.

    The error message just says Timeout. After a while, "Waiting for the Server" starts spinning...

    And yes, internet connection is available for both!

    The PC version is actually on GeforceNow. The Phone version is on my Android Device.

    24 votes

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    4 comments  ·  User Interface  ·  Admin →
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  7. Game won’t let me log in

    I can’t log in on my phone it keeps saying waiting on server than says the authorization timed out if I hit reconnect I get a black screen if I re open the app it’s black screen again if I delete and redownload it it doesn’t work again if I log out and try to log back in again it doesn’t work

    15 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  8. fail to load game

    Game will not load along with fail to connect to server.

    13 votes

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    0 comments  ·  User Interface  ·  Admin →
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  9. Starter Deck Dual and Formats- Bug

    I have completed all the deck challenges in the MTG ARENA Starter Deck Duel, but after the recent update this tutorial is stuck in the "resume" status on my home screen. There is nothing to resume, because the whole challenge is completed (already have all 10 decks), and therefore this flag will not clear.
    In addition, I am not being able to access the others events and/or formats to play, like historic, draft, etc.
    Sincerely

    7 votes

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    0 comments  ·  Events  ·  Admin →
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  10. Systematically stamp out deliberate stalling/roping

    Opponents deliberately stalling/roping before death (as a sore-loser tactic to try get the other player to concede) has become so commonplace, that I doubt I'm the only one being driven away from MTGA.

    Removing the "earned" timeouts would help alleviate this problem, because all they do is provide the players the "ammunition" they need to stall later in the the game.

    I'd also advise shortening the timeout periods, or scaling this depending on the players' ranks (i.e. beginner players get longer turns than matches between veteran players).

    In addition, proving a "report player" button directly within the app would also…

    22 votes

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    1 comment  ·  Product Suggestion  ·  Admin →
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  11. Report afk players

    I would like to be able to report players who go afk when they lose. It happens way too often that when it’s very clear I’m going to win, opponents say Good Game and don’t concede but go afk. I have to wait out multiple time fusers, it’s just bm.

    16 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  12. Sparky upgrade

    I wish sparky could use other decks. They could be decks I've made or the free standard arena decks that everyone has.

    Also I wish I could minimize arena to read messages for a quick second without sparky dropping the game.

    10 votes

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    0 comments  ·  Product Suggestion  ·  Admin →
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  13. Connection loss of opponent, then timer end remained hanging

    Connection loss of opponent (timer rope), then timer end remained hanging.
    After 30 - 60sec I force quit application (MAC OSX)
    Reconnect and GAME LOSS results, match loss result.
    Game was just started, but situation did look good ...

    13 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  14. Land issue

    Just about a every new game i have played i have either drawn 2 land or gotten to many, it is becoming a big issue i also see this with streamers. I am no longer having any fun with this game and makes it feel rigged.

    16 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  15. Forced draw

    Summary: I was forced into a draw because the game wasn't able to resolve a finite stack of triggers fast enough. The game gave me a warning three times that if I do not take another action the game will be a draw but no additional action was available for me to take.

    Bug reporting:
    1.)I cast Marwyn's Kindness with X being 21
    In play: "Rosie Cotton of South Lane", "Samwise Gamgee", and "Mondrak, Glory Dominus".

    2.)Occurred on the PC client

    3.) Game forced a draw despite having multiple win conditions available.

    4.) Allowed to finish the stacked triggers without…

    24 votes

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    6 comments  ·  Gameplay  ·  Admin →
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  16. trying to change companion crashes game

    Clicking on the "Companion" button in any context crashes my client. Whether I try to change it from the Profile tab or within the deck builder clicking on it consistently and immediately crashes the app direct to desktop. Client is running on Windows PC.

    13 votes

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    6 comments  ·  User Interface  ·  Admin →
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  17. win registered as loss

    In a premier draft of WOE my opponent conceded but Arena registered it as my third loss of the draft

    274 votes

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    62 comments  ·  Events  ·  Admin →
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  18. Player Feedback / Player Speed

    Too often, I find myself in battles where my opponent is a very slow player, either deliberately or just randomly. There should be a way to provide feedback on the player after the game based on player speed. After a decent amount of similar reports, these could be used to potentially assist in matchmaking. If is terribly annoying to watch the timer continuously run down in games, especially when you know they're looking around the board every single turn.

    10 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  19. Sparky stuck in "Hmmm."-ing out turn - Need a way to force Sparky's play

    Bug: As of 9/7/23 Sparky is stuck in "Hmmm."-ing on their turn to play. Is Sparky teaching roping as a valid strategy now?

    Situation: Sparky has any number of cards or even no cards in hand. It is Sparky's first main phase. I am in a winning position just playing cards to try to get to test a new card in my 100-card singleton deck. Sparky Hmmms for ~ 17 minutes, then I get the victory screen. Sparky doesn't even say "You got me!", such a sore loser! This happened today against Sparky's Blue, Black, Red, White, and Green decks.

    …

    572 votes

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    199 comments  ·  Gameplay  ·  Admin →
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  20. Talion is bugged

    Talion triggers on X spells even though he shouldn’t. My opponent chose 2, and Talion triggered when I cast Old Stickfingers for X=3. This should have had a mana value of 5 on the stack and Talion should not have triggered but it did.

    15 votes

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    7 comments  ·  Gameplay  ·  Admin →
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MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues