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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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16426 results found

  1. TOO MUCH REMOVAL!!!

    I swear, there is so much mass removal that it feels like the Republicans are still in office! What is the fun in constantly being told, "No?"

    Basically, whoever gets more denial cards wins the game when their opponent ragequits now. It doesn't matter how many creatures I throw at the board, my opponents can always negate them. AND THIS HAPPENS WITH ANY COLOR, not just black/blue! I mean, if my experience is any guide, almost EVERYBODY is running black/white mass removal because it doesn't just destroy stuff, it EXILES IT, which means that no creature is ever safe, and…

    6 votes
    1 comment  ·  Product Suggestion  ·  Admin →
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  2. The game uses too much battery on mobile

    I'm really enjoying the game, but it overheats my phone after 2-3 games and it just munches through my battery. Are there any plans to release a low graphics mode? I don't really need or want all the fancy effects. Just a basic 2D design that let's me play magic on my phone would be great.

    15 votes
    3 comments  ·  Product Suggestion  ·  Admin →
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  3. deathtouch

    Player A had a green 4/4 with deathtouch. Player B had a 5/5 with protection from green. Player B blocked the deathtouch creature, and both creatures died

    9 votes
    2 comments  ·  Gameplay  ·  Admin →
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  4. Matchmaking

    After winning a match to move me from Silver 1 to Gold 4 my next opponent was the #11 overall ranked player in Mythic. After reaching out to customer support they assured me that the matchmaking had been "tested extensively", "working as intended", and was "a level playing field". This appears to be none of those things and should be addressed.

    22 votes
    1 comment  ·  Gameplay  ·  Admin →
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  5. Ugin is an un-fun design cannibal

    Ugin, the Spirit Dragon is a design cannibal. Arena would be a more diverse and enjoyable game without him.

    Playing with him:

    Ugin undermines the design choices of the decks that use him. There are lots of very interesting top-of-curve spells that could be used in long-game decks. When Ugin was reprinted, the hard work and creativity that went into designing those cards was stamped out by one obvious 'best' solution. Ugin (and to a less offensive extent, Ulamog) are the best top end for virtually any long-game deck. None of these decks need Ugin, but all of them are…

    8 votes
    0 comments  ·  Product Suggestion  ·  Admin →
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  6. Add Friend Request and Rematch Request options

    Just that, add friend and rematch request options at the end of the game.

    9 votes
    3 comments  ·  Product Suggestion  ·  Admin →
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  7. Lost Connection symbol

    When the game crashes or the client has temporarily lost connection. Can you show a broken connection symbol so the other player knows you are not roping them on purpose.

    Thanks.

    9 votes
    0 comments  ·  Product Suggestion  ·  Admin →
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  8. Error en el desafio de colores,

    no me deja completar los desafios de colores, porfavor solucionen este problema cuanto antes, muchas gracias!

    17 votes
    5 comments  ·  Gameplay  ·  Admin →
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  9. Stuck in game because opponent won't accept starting draw or mulligan

    I am at the moment unable to either concede or leave my match without either logging out or closing the game client all together because my opponent won't accept their starting hand or mulligan and passing to me.

    Their timer ran out and I assumed the game would auto forfeit or cancel but I have been stuck here for 10 minutes.
    I appreciate I can close the game or log out but that isn't the point.

    13 votes
    6 comments  ·  Product Suggestion  ·  Admin →
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  10. tutorial broken

    cant skip tutorial

    tutorial is broken

    opponent casts a creature

    i have two on board and attack and it wont let me because it says opp will block and kill them

    but i know i need to kill it because its going to cast a spell on their turn and win

    yet

    the tutorial literally will not allow me to attack - it says dont attack this turn - even when i press attack

    just wow

    30 votes
    3 comments  ·  Gameplay  ·  Admin →
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  11. Only mulligan

    I can no longer play the game, my only option each time I play at the beginning of each match is mulligan, the keep button no longer exist, I can mulligan and that’s it

    13 votes
    3 comments  ·  Product Suggestion  ·  Admin →
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  12. fix your ******** RNG

    Every single ******** game I get mana screwed or flooded.

    20 votes
    3 comments  ·  Gameplay  ·  Admin →
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  13. Modern

    Please add formats like Modern and Legacy into Arena eventually. There are large amounts of people like me who would very much like to play them and put money into the game in order to play them, yet refuse to play MTGO (because of its horrible UI) or paper (I prefer playing lots of matches daily, and in a videogame rather than a physical card game with social interaction).

    I am sure that you would make great amounts more profit if you added such older formats to Arena. There must be very large amounts of people like me who are…

    8 votes
    2 comments  ·  Product Suggestion  ·  Admin →
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  14. "Waiting for server" forever

    PC, freshly downloaded, opened my old account, then started to complete the "Color challenge" in order to be allowed to play normally, at the very last challenge (where you play with the White deck against the real person), it suddenly says "Waiting for server" and it keeps showing it forever.

    9 votes
    0 comments  ·  Product Suggestion  ·  Admin →
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  15. stalling

    Every few matches I encounter a player that will wait until the very last second on the clock every turn before clicking continue, never resolve cards until it times out, and drag the game on for as long as possible for no reason whatsoever. This is obviously an issue that needs to be addressed. Please program in functionality to take an average/total of overall 'stall time' spent. If it is extremely high ask the opponent after the duel if it appeared the player was purposefully stalling the game for no reason, word it how you want. If the said player…

    14 votes
    0 comments  ·  Gameplay  ·  Admin →
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  16. Valkmira

    How come Valkmira protection shield doesnt work on Bastion Remembrance and Dina Soulsteeper. Lost several games to that. The damage shoud be either pevented or needed to be paid with 1mana

    5 votes
    3 comments  ·  Gameplay  ·  Admin →
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  17. Non-Standard Cards in Standard Ranked

    Dear Wizards/MTG Arena
    Please can you remove non standard cards from Standard Ranked matches. I believe if the name of the game mode is "Standard Ranked", players should be playing Standard legal decks. If I see my opponent is using one of these cards, I take a screenshot of the card and auto concede as I want to play standard games, not historic. As a result, my rank has gone down dramatically, causing me to be playing against players more likely to be running these cards, and so am stuck in a downward spiral.
    I understand new players need cards…

    13 votes
    3 comments  ·  Events  ·  Admin →
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  18. Retrieving asset manifest

    Seems like you people have been having this issue for years on multiple platforms. Get your **** together and fix it. I spent money on this game and can’t play it.
    To answer your 6 questions above:
    1 Open the app on my phone. Nothing else to say
    2 iOS but seen people with the same issue on Android , Mac, and Windows too going back several years
    3 See attached image that tons of other people have sent. After 20 minutes it says it lost server connection. My wifi is working just fine for other devices and other apps…

    14 votes
    1 comment  ·  Gameplay  ·  Admin →
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  19. game win counted as win and loss after cancelling matchmaking

    Platform:
    - PC

    Initial State:
    - record of 2-1 in Ikoria Quick Draft
    Steps:
    - queued up for a game in Ikoria Quick Draft
    - state changed from waiting to "entering match..."
    - waited at this state for two minutes (see screenshot)
    - pressed cancel
    - observed stated of Ikoria Draft Event screen and saw my record was 2-1
    - queued up again for Ikoria Quick Draft
    - played and won against opponent
    - was taken back to home screen for Ikoria Draft Event

    Expected Result
    - record of 3-1
    Actual Result
    - record of 3-2, so it seems as…

    17 votes
    2 comments  ·  Events  ·  Admin →
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  20. Color Challenge incompletable - "Waiting for The Server"

    When trying to start the last battle of the color challenges, I see "Waiting for The Server..." indefinitely. This is the case for all 5 of the color challenges, and only for the final step. I'm playing on Windows 10, and can find no workaround. I can't seem to progress through the rest of the game before completing these challenges so it seems like a pretty major issue.

    419 votes
    160 comments  ·  Gameplay  ·  Admin →
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MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues