MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. idp.alexa.53 virus found in Strixhaven update

    When installing the Strixhaven update, my antivirus detected the idp.alexa.53 virus in the following files:
    pss1D65.PS1
    pssF38.PS1
    pssCB07.PS1
    pssA848.PS1
    pss54D5.PS1
    pssEBDD.PS1

    I quarantined these files and completed the update. All seems to be running okay so far, but I'm sure those files will be needed at some time.

    Please clean your update and reissue.

    12 votes

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    9 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  2. Quests

    Quests cannot be swapped. The button is there, but it does nothing. This has started to happen ever since AFR-patch was introduced.

    7 votes

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    4 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  3. Cannot reroll Daily Quest

    The option to reroll is there but it just doesn't change the Daily Quest. I have 1 from yesterday half completed and 1 from today and neither of them change when i select the reroll option.

    Edit After trying to play a couple of games and waiting over a minute in the queue each time, I played a game against the bot. After that the option to reroll had gone but one of the quests has now changed

    7 votes

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    4 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  4. daily quest not refreshing after rerolling

    2021.7.0.3784.875214

    Since this update, when rerolling a daily quest, it gets stuck showing as the old one.
    There is no animation or sound or anything indicating that it has been rerolled, yet you can't reroll any of them again, indicating that the reroll must have gone through.

    if you switch to any other screen in game (profile, store, etc) then back to the main menu, it will then display the newly rerolled daily quest correctly.

    8 votes

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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  5. Friends list dissapered

    I cancelled a challenge request to my friend, and my friends list disappeared.
    I am on a windows pc and i have restarted multiple times, logged out, uninstalled and reinstalled and still no joy

    19 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  6. Disappearing panel

    Hello, the panel "magically" disappeared, where there is XP to be won, etc. As I played with 5 6 rounds, the panel was and now it is not and does not count for winning gold XP

    16 votes

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    4 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  7. Game freezes during final color challenges

    I’ve been trying to complete the color challenge. When playing against the AI colors everything starts up properly, but when it’s time for the 5th “live” challenge, the game freezes while “waiting for server”. This happens on all the color challenges. I’m able to do four but the fifth is unaccessible to me. I’ve come into the issue on both my Mac and my iPad. I’ve included an image.

    12 votes

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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  8. Daily, weekly quest trackers disappeared

    There was an error and when I loaded the game back up, all the xp reward trackers are gone and will not reappear regardless of restarting, playing new games or opening the different menu tabs.

    13 votes

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    6 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  9. Quests/Mastery Level missing from Home Page

    Pretty straightforward. It would appear my mastery level and quest progress is missing.

    16 votes

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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  10. Quests disappearing

    All of my quests disappeared after I completed the third daily quest. Now I can't get the rewards/xp from other quests. I tried to restart the client several times.

    17 votes

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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  11. wizards spellbook

    Wizard's spellbook is nonfunctional - unable to cast copies exiled by card.

    7 votes

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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  12. friend list disapear

    my friendlist disapeard, its there but out of the screen so i cant use it even if i click the spot its into, challenge and direct challenges wont work either.

    18 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  13. Black Screen post Zendikar update 9/17

    Was able to play a few games post update, then was hit with error

    "Unable to find collection"

    After that it's been a black screen with the custom MTGA cursor after launching the game.

    69 votes

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    14 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  14. friends list misisng

    i am unable to see my friends list/experience / and daily's

    18 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  15. Missing Quest Bar after Strixhaven

    Updated the client. Played a few games. Then the quest bar disappeared. Tried clicking between different play options. Tried entering menu and then back. Tried restart a few times. Nothing.

    16 votes

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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  16. Daily quests, wins and mastery xp disappeared

    My Daily quests, wins and mastery xp disappeared. Reinstall didnt fixed it Screenshot added

    14 votes

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    4 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  17. Quests disappeared from home screen

    After completing the last of the three quests, my home screen shows no quests, pending quests or the updated weekly reward quest available from today.
    Further, a win does not generate the quest reward I would normally get from a daily + weekly reward quest.

    17 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  18. Quests disappeared from home screen, rewards not activating

    After completing the last of the three quests, my home screen shows no quests, pending quests or the updated weekly reward quest available from today.
    Further, a win does not generate the quest reward I would normally get from a daily + weekly reward quest.

    16 votes

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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  19. Cannot login on mobile data

    I cannot get into the game when on mobile data.

    Downloaded the game from the play store minutes after launch on cellular data. The game would load the login/ account creation screens but when I tried to log in it would hang forever on the please wait wheel. If I force quit the app and restarted it the screen would just be black. If I cleared the data of the app I could get the login screen again but then be back to square one.

    Figured this was because of server demand at the time. Tried it again later at…

    25 votes

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    6 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  20. Quest vanised

    After a time all quests and mastery level disappear

    16 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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