MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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1628 results found
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Duplicate Protection BUG when opening packs in 2022
It seems there's a problem with Duplicate Protection when opening packs in 2022.
I opened some packs from different sets, and ended with opening a few Kaldheim packs.
When I opened the final Kaldheim pack I got 20 Gems according to the Arena GUI and the message I had all Rares for the set, but this is not true as I have NOT got 4 copies of all Kaldheim Rares!
It made me stop opening any remaining packs...
The problem occurred between 3/6/2022 10:30 CET and 3/6/2022 10:37 CET.
I have attatched my Arena log file.
Can you please let…
5 votes -
deck validation
Deck validation failure
When I try to use my deck is says it's invalid due to the number of Triumphant Adventurer cards. But my Collection shows I have four. Nevertheless: using a deck with 2 cards passes, and using a deck with all four fails.
The deck tool also fails to flag this with a red "+" sign, so it required me to eliminate the cards one at a time in order to identify which card was the problem. There is still something similar going on with my lands, but the process of trial and error took so long I…
2 votes -
Mythic card reward
Since the beginning of my set mastery for NEO, all my mythic card rewards have been uncommon cards instead o mythic carda
6 votes -
Wildcards
I was opening some packs from Innistrad vow and midnight hunt. i opened 6 packs each and earned 2 mythic wildcards and 2 rare wildcards and they didnt accurately post to my wildcard. attached is the log of what occured. since there is no other way to obtain wildcards other than buying packs I would like to actually receive the wild cards i earned, most especially the rares and mythics
7 votes -
Card not showing in collection
I opened a Kamigawa neon dynasty pack and “dragonfly pilot” was showing as having already been collected. I went into my collection to find it and there was no copy at all. I turned on and off all relevant filters and even restarted the app but it still isn’t there. I definitely opened it in a pack twice and I’m sad because i really want to use it… please help!
2 votes -
companions not working properly with commanders who have specialize
Lurrus of the Dream-Den can be a companion in a deck with 2 mana creatures who have specialize, but not if the specialize creature is a commander. When swapping the commander with any other 2 mana BW creature, Lurrus becomes selectable as a companion again.
2 votes -
Cant Put Phylath Into a deck after update. Keeps saying its banned, but its the alchamey version.
Went to swap the old Phylath, World Sculptor for the alchemy version after the update in my historic brawl decklist, but it keeps adding the banned version instead.
11 votes -
Can’t remove cards from deck
I cannot remove cards from my deck after Alchemy altered them. My deck is invalid until I can remove or replace the altered cards, but it will not allow me to do so
10 votes -
carte illisible
Carte illisible
2 votes -
Missing mythic cards rewards
At least, i did not recieve 3 mythic cards from mastery pass rewards. Those pictures are from level 55. Please fix this problem and provide the cards to my account.
I use PC whit windows 10 and an iphone.7 votes -
『渦巻く霧の行進』カード・スタイル版のアーティストクレジット表記が無い件について
バグか判断が付かないため、こちらのフォームにて失礼いたします。
以前もご連絡させて頂いたのですが、未だ直っていないようですので再度ご連絡いたします。『渦巻く霧の行進』日本アーティスト版のカードスタイルにて、日本人アーティスト名が未表記となっているようです。
これはバグなのでしょうか、それとも意図的なものでしょうか。
担当アーティストより直接確認を取るべきでしょうか。
ご多忙の所失礼いたしますが、ご確認を宜しくお願いいたします。
1 vote -
Correct Pet does not appear when selected in new deck customizer
If I choose an uncommon or rare pet, or a pet that has multiple versions (cat, ondu guy, etc) then the common/basic version shows up on the battlefield and I have to cycle to the pet that I want, ie specifically chose in the new deck customizer.
3 votes -
ICR rewards from Mastery Pass not received
I am currently not receiving ICR rewards from the Mastery Pass or at least they do not pop up and are not shown as NEW in the collection.
I am currently Level 20 at the MID Pass and should have received 2 Uncommon and 2 Mythic ICRs.16 votes -
Not able to add standard legal version of esika's chariot
I have been sitting here for 30 min trying to figure out how to add the standard legal version of esika's chariot that I crafted a playset of to my greasefang deck. No matter how I search it only shows the redesigned version available to me and makes my deck invalid. I can find the normal version in my collection but it won't let me put it in a deck. Please help getting frustrated as I spent all my wildcards building a deck I can't even build.
5 votes -
allow basic land art to be set as default. the same way you can default an card sleeve
allow basic land art to be set as default. the same way you can default an card sleeve
41 votes -
PROBLEM WITH DECKS, BOTH CREATION AND DISAPPEARANCE
ALL MY LATEST DECKS CREATED FOR ACCURACY 3 ARE GONE. I TRIED TO MODIFY OTHER DECKS BUT IT DOESN'T STORE THE CHANGES, I TRIED TO REBUILD THE LOST DECKS BUT IT DOESN'T STORE THE CHANGES OF CREATING NEW DECKS
4 votes -
No Decks
I see no Decks in my Collection, after the new update. :(
2 votes -
Mastery XP Card Rewards Not Being Received
After completing level 80 of the most recent mastery tree (D&D Mastery), I did not receive the Mythic Card reward, and have not received any of the uncommon card rewards since. (I am now on level 94 of the mastery tree.) There doesn't appear to be an issue with the XP wheels themselves. I am granted the correct amount of points, and it does roll over to the next mastery tree level, but without releasing card rewards. Please help!
19 votes -
Cards not received
There are cards I have not received. I purchased planeswalkers package for 4000 coins in the daily deals a few days past and never got my green shrine from the mastery tree second slot. I also purchased environmental sciences from daily deals and never received it. I use iOS . Play mobile . I get the same results every time I purchase deals. Why am I not getting the cards? Why is are my coins gone if I didn’t get them? The four planeswalkers were from kamigawa . Tezeret and 3 others. There are no work around. Please give me…
5 votes -
I cannot use my Luminarch Aspirant in one deck, but I can in another. Same format. What gives?
I cannot use my Luminarch Aspirant in one deck, but I can in another. Same format. What gives?
4 votes
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