MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
--------------
If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.
836 results found
-
Store not working
The MTG arena store will not let me purchase gems. I am trying to either purchase the $20 or $50 gems option to participate in the Decathlon pauper event. When I click on the button to bring me to payment, the store just gets stuck on the loading screen.
My username is f3_kf2#92968 and I am playing on the Mac app.
Since I cannot play the event during the work week, I would like to be either given the token for the event or a significant discount on the store if this issue is not resolved today.
12 votes -
Store Bug
I cant bbuy gems in the store. I Also cant change my paying method. Pls help. I also did a new installation. Doesnt work.
1 vote -
I cant buy the begginers/welcome bundle.
i cant pay the begginer/welcome bundle, when i click to buy it it says "Error in the store", after that appears the steam window for paying things in games and i click on apporve, after that that window closes and i dont get the bundle, i do all in my hands to do it and i cant buy it.
1 vote -
Visual artifact: card remaining on screen
Visual artifact: card overview remaining on screen after quitting store. I long pressed on a touchscreen to open the overview but this issue occurred one time only. In the menu, it was only hiding text.
1 vote -
Sleeve Glory for Kaldhein in the store
Please add Glory for Kaldhein sleeve in the store, or add the option to buy more items.. for example, inside the profile add all the sleeves, companions and avatars with the lock icon with a option to buy.. you are losing money.
1 vote -
Mastery pass XP not being reward - 1 October 2023
Mastery pass XP progress was not rewarded to me todat despite completing daily wins as well as a 500XP quest.
Noticed after 5 wins and quest completion (250XP + daily variable wins 100XP for first win and 50XP each subsequent win = total 1 550 XP missing).
Robbery! Completely unacceptable by WotC to have a paid for game malfunction in this way. It is stealing the time and value paid for the mastery pass.
Attached capture log.
Please vote and comment with your experience. Wizards needs to see we are outraged by this and no they'll fast lose our support…
1 vote -
1 vote
-
Throne of Eldraine unexpected pack opening behavior
- Give us the steps to reproduce the bug Open 2 packs for Throne of Eldraine
- Note which platform you’re using (PC, Steam, Mac, Android, or iOS) PC
- Enter the actual results you’re experiencing Receive Gems reward, not expected Rare or Mythic card.
- Enter the expected results of the feature Expected a Rare or Mythic card when opening pack.
- Add any relevant screenshots/videos Currently have 221 of 276 rares and 70 or 88 Mythics collect in Throne of Eldraine. Opened 2 packs after winning 2 packs in recent draft event.
- If you found a workaround, please add workaround steps. none.
0 votes -
Didn't receive the gems from daily deals
I bought the gems from daily deals, but I still have the same amount as before. Could you please fix this?
Thank you very much!
2 votes -
Cannot Download on Mobile Device (Other)
huawei Y9 prime
1,233 votes -
Gold pack progression missing
I am missing three stages on my golden packs as of this morning and I want them back. I find it unfair that my stuff was rudely taken away. I've had those progressions since two days ago when I bought packs on lost caverns of xilion. This game just keeps getting worse and worse.
1 vote -
Unable to purchase Gems on MTG Arena
I am unable to purcahase Gems on my MTG Arena account. Whenever I go to purchase them, the screen goes to 'Waiting for server', then either freezes or eventually after about 7 or 8 minutes goes to 'unable to access Server or something Similar.
I can play games and Draft fine, but cannot buy Gems with which to play.
Please advise as to what to do; i have contacted Customer Support and they Directed me here.
3 votes -
No otorgó recompensa token draft
Al llegar al nivel 15 de maestría no otorgó el token draft como recompensa.
1 vote -
Mythic booster pack bug
I opened three Mythic Ixilan boosters and received one mythic, one rare wildcard, and one rare. The last rare should have been a mythic, and this is a bug. Please look into it, and if you have a chance refund send me a mythic rare since that’s what I was shorted. Thanks.
1 vote -
Lost Gems from Wonky Drafting Servers
Hello, I missed out on 3 drafts (4500 gems) while the server was being difficult the other day. I should have just stopped trying, but every time drafts came back online I hopped right back in. I was able to play the matches but my draft decks were always really screwed up and basically sealed pools. Will we be refunded for these events?
2 votes -
Please put the John Avon Unhinged full art lands back in the shop
Please put the John Avon Unhinged full art lands back in the shop. They are some of the best on Arena and were only offered in very specific circumstances. I personally only have two (Forest and Mountain) and would love to complete my set. I find myself being excited about playing Red/Green/Gruul decks just so I can use these lands. They have gained a large amount of popularity from content creators such as LegenVD and would be a fan favorite.
1 vote -
Golden Pack
Hi, my Golden Pack progress is 9/10 so I need another pack to get a golden pack, today BROs has pack promotion in stock for 170 gems I buy and I don't get my golden pack.
8 votes -
Major Rarity card not found in at least the last 2 opened packages
I've been opening packs today, but everytime I touch the hidden one, it reveals itself then disappear with the rest of the cards. I imagine that this is the animation you wanted, but the main card is missing in the collection as for an additional mighty-rare/rare token. It happened twice at least and I understood that people have been reporting this quite a lot. Thank you for your service.
1 vote -
bug
Didn`t unlock pass
I can`t unlock Expert pass. Althought pay diamond 3,400
1 vote -
ixalan full art lands not found
I buy a budle of ixalan full art lands for 7500 coins and they can't be found anywhere in my collection. My name in game is ChimeraFlint! #01889
1 vote
- Don't see your idea?