MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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836 results found
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daily deal trying to sell me basic lands I already own
Daily Deal is trying to sell me four War of the Spark lands. Usually if you already own something in the daily deal, it shows as "purchased" and there is no button to purchase. These have purchase buttons. I made sure I own these by putting them into decks and making sure the decks were playable.
to repro: on an account that owns all the basic lands from War of the Spark, navigate to the daily deals in the store.
2 votes -
when you buy a pack of 3 packs there is not advance on for get gold pack
when you buy a pack of 3 packs there is not advance on for get gold pack
1 vote -
phryrexian obliterator
death touch doesn't work again this card.
1 vote -
Phone daily deals notification bugs
I get popup notification on store daily deals on my phone ie.: buy gems with gold or buy 550 gold for 50 gold. The popup is not outdated but when I open the app the notified deal is NEVER actually in the store daily deals.
1 vote -
Buy problem daily deals purchase
I purchased for mi second time, a booster Pack in the daily deals and it not went to my account, wasted the coins for nothing. The wedding announcement and ancient gold dragon.
2 votes -
Cartas não disponíveis para compra
O card Mox de esmeralda não aparece para ser comprado na loja e eu jogo várias partidas no modo histórico em que o adversário tem essa carta. Quero saber como faço pra comprar esse card.
1 vote -
I found a bug in the store daily deals not positive how it happened though
I found a bug I'm guessing i purchased all the ancient elder dragons on sale in daily deals (june 8th) but when I went to create a deck with them I copied a old deck changed commanders to the legendary dragon that has all 5 colors then I went to add the other 5 cards I bought and none of them are in my collection but it says I can craft them
1 vote -
MTG arena card not going into my collection
I had saved up 600 gems to buy todays daily deals, I bout 2 dragons for 240 each. When I bought them, I checked my collection, and they never appeared. This sucks because I just wasted 480 gems.
1 vote -
Bought Mythic Pack, got a Rare wildcard
I purchased a new SNC mythic pack using 1300 gold, when I opened it, I got a rare wildcard. That doesn't seem right to me. I figure it is a bug, but if this is how it can work, you should fix it. Worse case you should get a mythic WC.
23 votes -
日替わりセールに何も表示されない
ストアで日替わりセールタブを選んでも何も表示されない。あるBBSでunsanctionedのフルアート基本土地が販売されているという話を聞いたが、私のストアには何も表示されていない。
Steam版でログインしてみても駄目だった。1 vote -
Golden Pack progress eliminated
I logged in this morning to notice that all of my golden pack progress was eliminated. It wasn't much, but it was more than 0, and I'd like to have it back.
1 vote -
Golden pack track works incorrectly with pre release packs
Golden pack progression works incorrectly with pre-release packs
Steps to reproduce
Redeem pre release promo code
Go to packs
Click Open all packs
ER golden pack track is progressed to reflect that 6 packs are opened
AR golden pack track progress shows only one pack opened9 votes -
Return of Dragon Whelp
Dragon Whelp seems to be one of the few Pets that do not return to the store, but being the first pet he should be a non rotating pet like Brushwagg our Sol Ring. Bring back the Dragon Whelp!
1 vote -
March of the Machine pack purchase does not progress golden pack
I purchased 4 x packs of March of the Machine on 6/2/23 at approx. 520pm cst. Did not receive golden pack progression.
2 votes -
EU citizen discrimination via new payment policy when visiting and playing in non EU countries
Dear MTGA Team,
as an European MTGA player visiting the USA or any other nor EURO country I'am entiteld to have to same opportunities and conditions as the local residents. However with your new update I experience that despite being in the US I am not allowed to pay in US currency but still have to pay the new higher prices in EURO. This is clearly an act of customer discrimination based on country of residency / national origin / nationality. It also goes directly against U.S. Code Title 15 Chapter 1 § 13 - Discrimination in price, services, or…2 votes -
Can't claim or open my pre purchased product
I have product i pre purchased locked still i also cannot hit the claim button on it when the game starts. This is pretty frustrating o hope to get some help soon.
2 votes -
MoM Packs
Why is it that non-standard cards such as the companions and Sram, etc. Take up the rare slot on arena but, not in paper?
It seems like that's unfair to us on arena, especially considering that the cards hold no monetary value to us after we receive them. Unlike in paper, if we don't play these formats, then what's the point. We bought standard packs and received historic/explorer cards in the rare slot.
It doesn't seem fair.
2 votes -
mastery pass reward missing
Hi, I'm a new player who started playing in February;
Since I fell in love with the game I brought the mastery pass while sitting at level 66 or somewhat like that.
As of now, I'm confident that some mythic ICRs were not given to me nor added to any mythic I already own in my (little) collection because none of it showed up in the reward preview screen. I'm also fairly wondering if any of the previous rewards were given or not at all. I'll try to upload any log files from the previous days because it's been a…2 votes -
28 rares missing from LOTR packs
Almost finished my LOTR collection, but with 32 rares still missing.
This morning I opened 4 packs but I only received Gems instead of rare cards!Except the Witch-King Bringer of Ruin that should be added from the Mastery, the other rares cannot be found in packs.
the list of missing cards is the following:
Frodo Determined Hero
Gandalf White Rider
Gollum scheming guide
Fires of the mount doom
Galadriel gift giver
The Balrog, flame of Udun
Bilbo's Ring1 vote -
Request to change the wording to a less insinuative word.
Can we please change the word from "purchased" to "acquired"?
I don't need my parent/wife/partner/etc thinking that I've spent money on Arena acquiring a particular item when in reality I may or may not have.
"Purchased" has a much stronger association with spending funds than "acquired" does.
1 vote
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