MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
--------------
If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.
- or
623 results found
-
1 vote
-
Sparky Challenge Not Showing
Enn#10800
Jun 17 12:30 pm
After completing the tutorial, I have not unlocked Sparky's Challenge; the event, which should appear at the end of the tutorial, is virtually nonexistent and not present on my home page. I'm not going to drag this out, partly because I think I've read that many users have had the same problem as me and this is a known bug, however I can't accept that I haven't even started playing and am already suffering from problems due to bugs in the game that will prevent me from getting rewards that I honestly don't want…19 votes -
Mastery Pass Rewards Not Received
I used the mastery orb to get a Cloud, Mercenary mythic card but the card is not in my collection.
1 vote -
Daily wins I didn't play
When I logged in for the first time today I was rewarded with 450 gold, and my daily wins were at 3/15.
4 votes -
Product suggestion
I was thinking a cryptid set would be awesome and there are alot of mythical creatures to choose from i know it would be alot of research but I think the results would be alot of fun and profitable for the your company and you wouldn't have to buy any rights to anything because no one owns the right to cryptids anyway I thought it would be an awesome idea. I don't know if anyone has suggested this before but there is a big fan base for cryptids even if they don't play the game fans of crypids will buy …
1 vote -
Timing of event closure not displaying
Prior to the last month, Arena would provide warnings when limited time events would expire. Seeing no such warnings, I enrolled in a Final Fantasy premier draft today (10/7/25) thinking there was still significant time left in the event. However, the event closed before I could even create a deck out of my drafted cards. The only consolation I got was 50 gems and a pack which does not seem adequate.
I would like to be refunded for the draft and the bug that prevented the ending of events from being displayed to be fixed.
Thank you
11 votes -
Starter Decks not received and Alchemy Play button bugged out
I am a returning player. When I first played MTG Arena, I (apparently) completed the green Colour Challenge and received the Starter Deck as a reward as normal when I first played. Now I came back and finished the rest of the Colour Challenges, did also receive the other Starter Decks, but they are shown in the Deck Editor grayed out, telling me I am missing some cards. Yet I can clone the decks and then play with the clones. It seems to me that I have the cards but the Deck builder hasn't noticed yet.
Also, when I try…
1 vote -
invalid deck & network error when building my draft deck
Joined a Powered Cube draft, towards the end of the second pack, my internet disconnected. Rejoined and the autodrafter had taken over, I was now in the 3rd pack. I finish the draft and edit my deck, but when I click to submit my deck, it gives me two errors (screenshots attached): "Invalid Deck" and "Network Error". I closed the game and tried again a few times, still gives me the same errors. At no other point does it say I'm offline, I am connected to the internet again. It won't let me play and the button still says "Build…
3 votes -
Rare joker vanished
I had no rare joker before opening my 6th pack and I got a rare joker in it so that is 2 total with the 6th pack opened rewards. After going in m'y collection to craft m'y first Codie, Vociferous Codex copy, I wanted to craft another rare but found out that I no longer had any. So I checked if I had multiple copies of Codie but I only have 1. And all that happened under 30 seconds so I am certain I havent craft anything else in between.
1 vote -
Draft issue
I disliked the pick 2 format rewards of drafting Through the Omenspaths and decided to try the Traditional version since it clearly states pick 1 card at a time. It’s also pick-2 but mislabeled. I’d like my draft refunded. This was bad information.
3 votes -
PayPal challenge isn't working
There is a bug with the confirm you are human screen in PayPal, it doesn't matter wich challenge I try, if I reload or if I submit feedback, it won't advance from that screen.
I'm in the store trying to buy the 3.400 gems pack3 votes -
winter shop 2025 two :O emotes instead of >:O and :O
i bought the new emote pack in the winter store and the >:O emote didnt show up in my list. Instead i got two :O emotes. can you please change it to >:O and :O or at least return the gems on the repeated emote? I want to keep the emotes, dont want a full refund.
3 votes -
Event expiration date highlighting
On April 21 I joined an OTJ Sealed BO1 event and decided to not play it immediately because I wanted first to try the OTJ limited in some Quick Draft event.
As I always do when I start an event but I do not play it immediately I everyday checked the MTGA event showcase, in the homepage dashboard of the game, to see if the 48 hours countdown of the Sealed event showed up but it did not, neither did in the macrocategory of events "OTJ Limited events" where it usually appear. Beacause of that I was not in hurry…3 votes -
13 votes
-
weekly and daily rewards don't fully reset
Sunday Dec 21 my rewards for both daily and weekly were reset except it said I had 3 wins. (i haven't played since the reset). Last day I played I had 3 wins. This has happened multiple Sundays in a row and since rewards are weighted highly on your first 4 wins I'm missing out on a lot of gold and gems.
2 votes -
VIvi Ornitier Bug
Thank you for addressing my problem.
As I explained in the request I sent.I was playing this morning, went out to run some errands, and when I came back and opened the game, it gave me a reward (Vivi Ornitier)... I said, "Great! With that, I have 2 copies," and when I checked today to put it in the deck, I only had 1 copy.
I thought it was strange.
I hope it can be resolved.As you can see in the attached files, the first one shows Viví Ornitier, and the second shows the same card but with…
2 votes -
Wizards need to release the "Though the Omenpaths" as pack in real life for the ones that don't want Spiderman in the card collection.
Wizards need to release the "Though the Omenpaths" as pack in real life for the ones that don't want Spiderman in the card collection.
I am so tired of all the product, but I am more tired of all the Universe Beyond even More. AND I HATE DISNEY AND ALL IPS IT OWNS.
1 vote -
New Player Quest Bug
My beginner quests are bugged. Friend told me I'm supposed to have blue quests and slowly unlock content and get rewards while doing quests like jump in tokens and quick draft tokens but my quests are bugged and don't exist. I do have a quest marker on Sparky's challenge but I did it multiple times and it didn't progress.
6 votes -
Can't progress in "Sparky's Challenge"
New player here. Every time I beat Sparky in "Sparky's Challenge", I don't make any progress in this quest - I don't get any rewards and I'm still stuck on "0/1 Win". I've used two different decks and beaten her four times now. If this is user error on my part, please tell me how to progress in this quest - thanks!
5 votes -
1 vote
- Don't see your idea?