MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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623 results found
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Fleem
I played in the omen path draft, but was not sent the fleem rewards.
2 votes -
Never received my renewal egg the game crashed when I tried to open it. Relogged and nothing is appearing.
Arena is having some big issues nothing seems to be working for me right now. My egg did not give me my rewards.
2 votes -
Edge of Eternities Bundle Disappeared with 8 hours left
Last night at 11:30 PM EST, the Edge of Eternities 50 pack bundle stated there were 20 hours left to purchase the bundle. Now, 12 hours later, the bundle has disappeared from the store.
2 votes -
Replace Opponent with Sparky on Concede
When an opponent concedes in MTG Arena, the game ends immediately. This creates two problems. First, it can cause lost quest or daily progress. For example, if my daily is “attack with 45 creatures” and I am about to swing with 30 attackers, a concession robs me of that progress. Second, it removes the payoff of watching my deck finish what it was built to do. In paper Magic, conceding doesn’t erase the board state — it just means your opponent isn’t sitting there anymore.
My suggestion is that when an opponent concedes, they are replaced by Sparky AI. Sparky…
3 votes -
Draft failed midway thru
Hello for the edge of eternity’s launch halfway thru my draft the server was unavailable and it auto drafted from the end of pack 2-3. I used my token as this wasn’t my fault I would like a refund of the token.
2 votes -
Premier Draft Win/Lose Bug
I was playing on my desktop (Win 10), and I played 5 games with 4 wins and 1 loss in total. But I suddenly found that my draft result was 4 wins with 2 losses. This display bug frustrated me, cause if I didn't notice that and kept playing, only one more loss would end this draft, which was supposed to be two. The records of 17 lands that I attached prove that I only played 5 games and I won 4 of them, which made the "4 wins with 2 loses" result in MTGA ridiculous. This would cause me…
7 votes -
1 vote
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Edge of Eternities Limited Alchemy has same backdrop picture as EoE regular limited.
Edge of Eternities Limited Alchemy should have a different backdrop picture than regular Edge of Eternities Limited. I had no intention to play Alchemy and felt bamboozled when I opened my first pack and found Alchemy cards after I picked the event with the backdrop picture I was used to being EoE limited.
2 votes -
Draft crashed
The system crashed just as we were moving to pack number two in my edge of eternities draft. When it finally came back up, there was no indication. I joined the draft and my draft token was still gone. It occurred at approximately 12:02 PM eastern standard time Tuesday, July 29.
2 votes -
When opening a Mythic pack I received a rare wildcard instead of a Mythic card
Whats up with that!? That's ridiculous, please fix this!
1 vote -
Not receiving gems for excess copies of cards
I'm not receiving gems for copies beyond four of the identical card. This has happened in Jump In, when I get a 5th copy of a card or more, in Quick Draft, when I draft copies of a card that put me beyond four copies, and when rewarded a card that I already have 4 copies of.
2 votes -
Mastery Pass and Wild Mythic and Rare cards not receiving
After the update of Magic Arena Antologies, I didn't receive the 4 Wild Mythic and 4 wild rare cards for the nerf of Cori Steel Cutter and Sorin, The Impeorius Bloodlord.
And, I notice that I didn't received some of the Mastery pass rewards, as the 2000 gold for the last day of playin.2 votes -
Bought a Mythic pack, got a rare wild card instead. Not the first time to happen.
Do better Wizards.
1 vote -
Update of 11 Go in the middle of a premier draft
Hello there!
I got kicked out of a draft when I was mid of pack 2 this 4th of August at 12h37 UTC.
When I tried to restart, the client launched an update of 11Go, as if I was reinstalling the whole game.
I would like to have my 1500 gems back, since my draft was ruined and my deck is unplayable...Thanks in advance, keep up the good work, your game is amazing <3
2 votes -
draft draws are bull, shuffles screwed, opps lag you out on your turn but their is fine, then the cards
first i never see the cards these guys are pulling and 3 or 4 copies i swear it a trad draft but the card im getting dont even make a deck, needless the shuffle with 18 lands will drop no lands for 6 draws, and with 15 its all land no creatures, in 6 draws, the second and third game have the worst handicaps ive seen, top decking opps every round, and getting none of the valid draft cards, with 2 of each, so often starting with both copies of up to two seperate cards. what are those odds guys?…
1 vote -
FF set Commander Deck do not count as FF cards
The attached video confirms the phenomenon. It is clearly a glitch.
I would also like to use these cards in Standard and Alchemy.Of the FF collaboration cards, the main ones implemented in MTGA are “Play Booster” and “Starter Kit”, but some “Commander Deck” cards can be created with MTGA wildcards. It is those “Commander Deck” cards that are in question this time.
Those cards do not belong to any pack and are only available in “Brawl”, ‘Historic’ and “Timeless”.
2 votes -
Gem Store
SavageScotsman#40914
I went to purchase the £44.99 which i believe is 9200 gems. It came up with the error...
"Error: you already own this item"
"Store Error: Store purchase failed duplicate transaction"
It only happens with this gem pack.
I am using android mobile and android tablet. Both Samsung. I have tried:-restarting game.
-restarting phone.
-uninstalling game app.On both devices.
I already reported this to customer service who told me to post here.
2 votes -
Mastery Pass Purchase Button Missing Omenpaths
I see no way to purchase the mastery pass for Through the Omenpaths, It is not on the mastery pass screen in the corner where I am used to seeing it, and it is as usual not in the Shop on any tab. How would I purchase the pass to get the extra rewards without at least a shop item for the pass if not the return of the mastery pass button on the mastery pass menu screen.
2 votes -
Bug
Bug: 1. Choose the "Roku Powerful" combination in Midweek Magic: Jump In! 2. Steam (PC) 3. I get half the deck (The Roku half, I suspect, because I get a ton of green producing lands, but not a single green card) the land count is 28 in a 40 card deck. 4. I expect to miss the rewards because I only draw land cards. It has been frustrating and infuriating. 6. Only workaround has been forgetting about it and trying to come in terms with the time lost on this. Thank you.
2 votes -
Can't claim rewards
My event crashed after winning 7-2. I was not awarded the prizes and cannot claim them.
2 votes
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