MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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4154 results found
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Lorwyn pick two draft issues
I started a pick-two draft for Lorwyn Eclipsed and I encountered two issues (possibly the same bug) during the draft. On my second pick, I had two cards selected and the clock ran out before I hit the submit button. The cards I had selected were not put into my pool nor were any cards at all. Then, I selected Gloom Ripper, a rare, in one of the following picks, hit submit, and it was also not added to my pool. Gloom Ripper does appear in my collection now, but is not available in my draft deck.
Mac OS 12.7.6
1 vote -
jump in wrong basics
Jump in is handing out wrong basics. I cant cast any spells with these
3 votes -
Deck type selection drop-down is stuck behind deck stats, unable to craft new decks or edit old ones FIX NOW!
Go to deck builder, try to change deck type, notice menu is behind stats window. I expect the drop-down menu to work properly, like it did yesterday. Now i am unable to edit or build new decks, on release day nice...
3 votes -
Store Error
Store Error - Unknown Error
Attempting to purchase the $49.99 Lorwyn bundle and I get Store Error = Unknown Error
There are only 7 hours remaining to make this purchase.2 votes -
Mastery pass bundle.
I always preordered the $15 bundle as well as the $50 packs bundle. I loved that I was able to save the $5 by preordering and getting some bonuses for it. Now I have to purchase $20 worth of gems to get just the mastery pass. I'm very sad by this change, as having the mastery pass gave me a goal to hit and a reason to log in and play every day. I don't want to encourage WOTC to keep making things more expensive and taking perks away at the same time. So for the first time in YEARS I don't think i'll be participating in the Mastery Pass, and as a likely result I will play less MTG arena.
I always preordered the $15 bundle as well as the $50 packs bundle. I loved that I was able to save the $5 by preordering and getting some bonuses for it. Now I have to purchase $20 worth of gems to get just the mastery pass. I'm very sad by this change, as having the mastery pass gave me a goal to hit and a reason to log in and play every day. I don't want to encourage WOTC to keep making things more expensive and taking perks away at the same time. So for the first time in YEARS…
3 votes -
getting no lands in games
my deck has 39 lands and 8-10 mana dorks and still i cant pass the fifth mana in 10 games in a row.
please fix your game. its trash right now
4 votes -
Game not rewarding packs and tokens it promises
The game says you get 3 packs + gems for winning 1 game, then 3 packs plus gems for game 2-7 but no matter how much you win it only rewards you the last milestone. Please can i get a refund or be awarded the missing packs/Gems?
1 vote -
Land not ''seen'' after disconnect
- played an island and the game DID NOT RECOGNIZE IT as a land (see screenshot one, all blue spells unable to be played - not highlighted - in spite of Island in play)
- after conceding, the land visually bounced back to my hand (see screenshot two, island back in my hand and not on board anymore!)
2 votes -
Pseudo-random shuffling is rigged! 14 mulligans in a row!
When you are playing a draft for play-in tokens after going infinite and 6-3, of course I get land screwed for 12 turns in a row in my seccond match, and I literally had to mulligan 14! times in a row in my third match due to all two lands and terrible cards. This is obviously rigged once you start doing well. This should be illegal, and you need to make your shuffling code transparent. It just took the fun out of my last two hours of play.
1 vote -
You are all thieves just saying
The fact is you favorite players that are trash. You do realize without the rigged shuffler and monetized favoritism the idea of
SPENDING 1$ ON THIS APP MAKES MY STOMACH TURN.
just letting you know.
Every coder, marketer, and especially the CEO Mrs. Williams will all be asked about who you ripped off one day.that loud *** LAUGHING you hear
Just know that is me2 votes -
Turtles free packs 3 only gave 1
recieved the free packs from mail. opened one and other 2 lost.
1 vote -
Hello MTG Arena Support Team, Thank you very much for refunding the draft entry. I really appreciate the help and the quick support from yo
Hello MTG Arena Support Team,
Thank you very much for refunding the draft entry. I really appreciate the help and the quick support from your team.
I also wanted to ask if you have received similar reports from other Italian players who use a Telecom Italia Mobile (TIM) connection. In my case, the game currently works only when I play using a mobile hotspot, while the normal home connection seems to cause issues.
I’m curious to know if this is something affecting other TIM users in Italy as well, or if it might be specific to my setup.
Thanks again for your support and for the refund.
Best regards.
Hello MTG Arena Support Team,
Thank you very much for refunding the draft entry. I really appreciate the help and the quick support from your team.
I also wanted to ask if you have received similar reports from other Italian players who use a Telecom Italia Mobile (TIM) connection. In my case, the game currently works only when I play using a mobile hotspot, while the normal home connection seems to cause issues.
I’m curious to know if this is something affecting other TIM users in Italy as well, or if it might be specific to my setup.
Thanks again…
2 votes -
Triggered abilities...fail
After playing Raise The Past I had many triggered abilities. This large stack resulted in the game forcing a draw after demanding i choose a different action. I could not choose a different action. As well, the current stack was not infinite, so there was no need to force an abort.
1 vote -
Sludge Monster Ability Doesn’t Work On Vorinclex, Monstrous Raider
Sludge Monster ability had no effect on Vorinclex, Monstrous Raider
1 vote -
Comet Stellar Pup didn't have to collect evidence on Axebane Ferox
I lost a game because Comet didn't have to pay the ward on Axebane Ferox by collect evidence 4. They only had a 1 drop, and two 2 drops in the bin and therefore would have had to exile the two 2 drops, instead the killed the axebane and on Comet's next roll they got back one of the two 2 drops, Lightning Helix, from the bin and killed me.
2 votes -
Fabled Passage Crashes Game on Android
On Android OS, if either player plays Fabled Passage, the game crashes until Fabled Passage is no longer in the battlefield.
8 votes -
Guild Signets flagged as "banned" in Timeless
The Guild Signets (Boros, Dimir, Simic, etc.), added with Arena Anthology 1, are shown as "banned" in Timeless, hence Decks are treated as illegal in my deck collection.
The signets also dont show up in the Deck builder if Timeless is the selected formate.
Also cards that have a Dimir watermark (Watery Grave, also overs) show the Mirage Set Symbol as watermark.
4 votes -
Brushwagg
Brushwagg textures missing since this Avatar set update
4 votes -
Soft lock (unable to exit match) when opponent conceded during mana selection
I was selecting mana to cast Bloodbraid Elf (choice between treasures and tapping Ruby, Daring Tracker) and my opponent conceded. The victory music played but the victory message did not appear, and I was left on the battlefield with no way to exit (Esc key didn't work, no button to return to menu). Had to Task Manager force quit.
4 votes -
Maps/Soulstone Sanctuary
I had 5 untapped mountains and a Soustone Sanctuary untapped. I also had 2 map tokens. I activated the soulstone sanctuary. Then i used a map token leaving the soulstone sanctuary still untapped. The auto tap passed my turn i could could not tap my soulstone sanctuary to use the map token. I would have lost anyway but i think i found a bug lol.
1 vote
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