MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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3988 results found
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Game is freezing often in the middle of matches
After the the newest update on Feb. 24, 2026, the game is freezing in the middle of matches. This is happening in at least 1 out of every 3 matches I play. Lucky for me, I haven't payed for entry to an event or I'd be livid that this happened and gave me a lose. Sadly for Hasbro, this means I have no intention of spending money on entry until this issues is clearly fixed.
9 votes -
matchmaking
There is an issue with the matchmaking server. I've attempted to join the Ranked Standard queue multiple times from two separate devices (laptop with Windows PC and iPhone 15) and each time it's either taken an extremely long time to connect or doesn't connect at all. And even when it finds an opponent, the game simply stalls at the opening screen prior to where you pick a hand.
16 votes -
stalling
12/28/25 The arena servers is stalling 3-4 games now , loads fine up to the mull stage , seems like the opt is stalling , but they don't get the option to choose ,.,I've loaded the game three times , still the same. WHATS going ON ? anyone know ??
15 votes -
Game will not allow neither opponent or myself to choose a hand and start the game
In the initial phase of choosing our hands, neither opponent or myself seem to be able to move past the "choose hand" or "mulligan" phase, and the enemy timer for them to make their decision gets stuck at the final countdown phase, and I am not able to start any of my games.
16 votes -
Can't play games
Queue times seem unusually long, and when I do finally get into a game (in any mode, both constructed and limited), nobody seems to be able to make any choices on keeping or mulligan hands. Sometimes hands don't even show up and I see only an empty board and stats that say both players have 999 cards in hand, 999 cards in library, 999 cards in graveyard etc. Can't play any games at all.
15 votes -
Fullscreen setting doesn't stick
On Windows 10, playing game through Steam for PC, when I change the graphics setting to fullscreen it stays that way only for the tab you are on. For example, on the main game bar at the top you select the "Packs" tab and enable full screen it will remain that way while on that tab. The moment you switch to another tab such as "Home" or "Store" it will revert to a windowed version of the game when it gathers data from the server. This issue remains persistent for all tabs and when checking the setting it will show it is enabled for fullscreen even though it had already reverted to windowed mode. This wasn't an issue last I played this game.
On Windows 10, playing game through Steam for PC, when I change the graphics setting to fullscreen it stays that way only for the tab you are on. For example, on the main game bar at the top you select the "Packs" tab and enable full screen it will remain that way while on that tab. The moment you switch to another tab such as "Home" or "Store" it will revert to a windowed version of the game when it gathers data from the server. This issue remains persistent for all tabs and when checking the setting it will show…
6 votes -
Can't join the game
Hello, can't join the game neither on pc or android. The game tries to launch but I have this message : authentification failed. (see first screenshot) and If I try to reconnect I have 3 choices with no text (see second screenshot). I tried to desintall / reinstall on my phone with no success. Can you help, please ? Thanks in advance
6 votes -
Daily wins and ranking not working
I've won 3-4 games now, no rank change, no credit for daily/weekly wins. Also your website crashes when I try to add a log (Google Chrome and Firefox).
9 votes -
mission is not progressing
so my mission says to do white or blue spells and im using a white and blue deck and everytime i do a spell its not progressing also when i win the game i cant even get the first reward of the day the 200 coins i dont know how to fix this
9 votes -
Collection Disappeared
The Mirage-version illustrations of "Enlightened Tutor" and "Mystical Tutor" have disappeared from my collection, and my deck is now marked as invalid.
A similar issue previously occurred with "Force of Negation," and "Entomb," but that appears to have been resolved.
Could you please investigate this issue?
8 votes -
When playing in a challenge, the deck image is displayed
auto transration
The UI specifications for direct matches have changed, but when you play in a challenge, your deck image will be displayed.
This is fine if it's just casual play, but it's problematic to have it displayed in competitive events as well.
This is because it shows your key cards and the cards you've put in, giving your opponent some room to guess your deck.
In real card games, the only information your opponent knows is the sleeves and the number of cards in your deck (excluding generals and companions).
Furthermore, the deck image used on the Arena screen should be free to be an auto-selected one, your own partner, or whatever.
Changing this to a completely unrelated card or using a distinctive card to camouflage it is not an appropriate way to enjoy the game.
Players should not be competing over elements other than the actual gameplay.I think the deck image should be changed to include options other than cards, or to more inoffensive, casual information such as sleeves.
直接対戦するUI仕様が変わりましたが、その際チャレンジで対戦するとデッキイメージが表示されてしまいます。
これはカジュアルプレイだけならまだしも、競技イベントでも表示されることは問題があります。
キーカード、投入しているカードが表示されてしまい、ある程度相手にデッキを推測する余地を与えてしまうためです。
現実のカードゲームで、対戦相手に知られる情報はスリーブとデッキ枚数程度です。（ジェネラルやコンパニオンを除いて）
またアリーナの画面上で使うデッキイメージは自動選択だったり、自分のパートナーだったり、自由であるべきです。
これを全く関係ないカードに変えたり、カモフラージュするために特徴的な別のカードにすることは、適切な楽しみ方ではないと考えます。
本来のゲームプレイ以外の要素で争わせるべきではないです。
デッキイメージをカード以外の選択肢に変えるか、スリーブなど当たり障りのないカジュアルな情報に変更すべきだと考えます。auto transration
The UI specifications for direct matches have changed, but when you play in a challenge, your deck image will be displayed.
This is fine if it's just casual play, but it's problematic to have it displayed in competitive events as well.
This is because it shows your key cards and the cards you've put in, giving your opponent some room to guess your deck.
In real card games, the only information your opponent knows is the sleeves and the number of cards in your deck (excluding generals and companions).
Furthermore, the deck image used on the Arena screen…10 votes -
Tutorial fairy
Every time I login, the tutorial fairy won’t shut her yapper!
15 votes -
Deck Building Issue
Is anyone else on IOS having the issue in deckbuilding during a draft where the back button in this screen does not work? You have to cancel deck building (and all current deck building changes) to return to the draft deck.
17 votes -
Tutorial fairy won’t go away
The tutorial fairy won’t go away after every time I get back to the main menu. I’m well past the tutorial. It doesn’t interfere with game play but it is quite annoying.
Please fix14 votes -
Various deck builder bugs
Whenever I open a deck I was currently running mystical tutor or enlightened tutor, They get removed for being illegal. I then re-add the cards and apply styles to the old versions instead of the Avatar versions which makes them disappear but does not reduce the deck count.
I also have the bug still with double Commander slots even though I'm not running partners which gets in the way. I have to remove the commander in order to re-add him just to clear up space. Either remove the second empty slot which takes up an entire column or move it below the initial Commander so it's not taking up an entire column. Same thing with companions.Whenever I open a deck I was currently running mystical tutor or enlightened tutor, They get removed for being illegal. I then re-add the cards and apply styles to the old versions instead of the Avatar versions which makes them disappear but does not reduce the deck count.
I also have the bug still with double Commander slots even though I'm not running partners which gets in the way. I have to remove the commander in order to re-add him just to clear up space. Either remove the second empty slot which takes up an entire column or move it…7 votes -
Game freezes on Android during matches
Since the last update game freezes during matches in different moments. It's impossible to continue, the opponent is still able to send messages. This happens only on the mobile android version of the game but it sucks as *. Lost plenty of matches and rank because of this *.
9 votes -
Lorwyn Mastery Pass with the worng rewards
The rewards form the Lorwyn Mastery Pass are wrong. I just received 3 booster packs from Edges of Eternities instead of 3 Lorwyn boosters from the Mastery Pass where shoud be Lorwyn. There is somo sort of bug going on.
12 votes -
Wrong Packs in Mastery Pack for Lorwyn
Hey there,
I got 3 Edge of Eternity packs from the mastery pass, but the picture showed pictures of Lorwyn packs. Is there a way to get the packs swapped to Lorwyn instead?
Thanks,
that1dude1995
13 votes -
Tutorial repetition
Each time I opened the home page, the tutorial flashed. Informing me that we are able to gain reward after meeting its request. And then it disappeared without any guidance. I'm sure that I have passed all tutorial. Unfortunately, I failed to start a dual in PC since the tutorial appeared. I failed to enter any game since the annoying tutorial flashed in the home page!
12 votes -
Game crashes mid game
Mobile Android 2026.57.0.5694.1241037
Game appears to halt all user input mid game, causing major delays and game losses. Appears sparattic, but when it occurs, causes the game to become unplayable for the user. Multiple causes for thr crash include: opponent activating the ability of a map token, creatures dying as a state based action due to damage, resolving abilities of class enchantments, etc. When the bug gets triggeted, it ignores all user input and will not resolve the spell or ability on the stack, causing a "timeout" for the user.
If quickly noticed by the user, they may close out the game completely and restart the program. The user can then immediately rejoin the game, however, the game is still ongoing during the restart and is counting against the users "timeout" status.Mobile Android 2026.57.0.5694.1241037
Game appears to halt all user input mid game, causing major delays and game losses. Appears sparattic, but when it occurs, causes the game to become unplayable for the user. Multiple causes for thr crash include: opponent activating the ability of a map token, creatures dying as a state based action due to damage, resolving abilities of class enchantments, etc. When the bug gets triggeted, it ignores all user input and will not resolve the spell or ability on the stack, causing a "timeout" for the user.
If quickly noticed by the user, they may close out…8 votes
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