MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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881 results found
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Lost connection
When I open the Arena app on my mobile IOS device, I immediately get a connection lost message and the option to reconnect. When I reconnect or restart the app, the message returns immediately. Usually the app takes several seconds to load, but this error is immediate.
11 votes -
lost connection to server
Lost Connection to Server. Internet is fine, app is up to date and still I cannot connect to the game. Log in details are correct and i can only check status (Which says it’s fine), reconnect (that never works) or log out which is pointless. Why is this happening?
11 votes -
Omniscience
Omniscience doesn't apply the "you may" therefore i cannot use my mana to cast a spell with X in the mana cost. Where is my option?
7 votes -
Store Indicator Light
The light indicating new products at the store does not ever go off. I have paged through all of the tabs multiple times. It used to turn on for no reason whenever I got an Orb, but it would go out when I entered the store. Now, nothing I can do turns the light off.
20 votes -
Can't use Ultrawide Fullscreen
Ever since the last update, ultrawide (and other unsupported screen resolutions) are now resetting to non-fullscreen mode every time we switch to a new scene. I press Alt+Enter to go into fullscreen, hit Play to search for a match, the game loads the searching scene and exits fullscreen, I press Alt+Enter again to enter fullscreen, the game scene loads, the game exits fullscreen again. It's really frustrating... Before this update, I believe I only had to manually enter fullscreen if I made changes to the video options and only because ultrawide resolution is not an actual option.
262 votes -
Problem logging into the game
When i try to access the game, i keep getting the message that an error has occurred and to restart or exit the application. This keeps happening and i can't get into the game.
6 votes -
Arena won't charge over first page
Arena won't charge over first page. I tried to restart the pc and even download again the application but the problem is still there.
6 votes -
I’m reporting a potential issue with land distribution behavior in MTG Arena.
Over an extended sample size across multiple decks, I’ve tracked opening hands and early draws and observed a consistent deviation from expected land probabilities specifically when games are played at rank-promotion boundaries (e.g., Tier 4 → Tier 3).
This behavior appears regardless of deck archetype and does not occur when the same decks are played away from promotion thresholds.
I understand variance and RNG, but the consistency and repeatability suggest a possible unintended interaction with matchmaking, rank state, or shuffler logic.
I’m happy to provide raw data and methodology if helpful.2 votes -
MTG Arena Mobile - Hand Size > 15, Can't Scroll
Playing MTGA on mobile. Playing Emet Selch deck. When Emet is flipped, my graveyard becomes my "hand" and it's sometimes impossible to view and click on cards that are actually in my hand. This becomes an extra problem when I play a card that requires me to discard cards from my hand, because I can't reach/touch of my mobile device the cards in my hand. I end up roping out because I can't click on the cards in my hand because my "graveyard hand" is giant and MTGA mobile doesn't have a good way to scroll over to cards in…
8 votes -
Tutorial wisp keep popping up on my Home Screen
The tutorial wisp keeps on popping up every time I enter the Home Screen. Ever after completing all of my quest, it still says that I have a quest to complete. It is really annoying and is driving me insane!!! Why is there no option to turn it off!
4 votes -
Tutorial fairy
Every time I login, the tutorial fairy won’t shut her yapper!
4 votes -
Login Issue - Cannot Authenticate User
I was just on the game. It froze on me, so I closed the program. Now it won't let me open/log back into the game as it won't authenticate my account.
6 votes -
7 votes
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Android app will not load past loading screen
After update on 7/8/25, Android app will show initial loading screen, but then screen is just black. It does not advance to the game. I did upload the new files. I've tried the app multiple times, including after resetting my phone.
8 votes -
Android App Black Screen After July 8, 2025 Update
The Android app does not load properly for me after the July 8th update.
What happens:
- Open MTG Arena
- Loading screen
- After finishing "loading initial scene", the app goes black and nothing loadsTroubleshooting Steps:
- Closing the app
- Restarting my phoneThis means I cannot play any matches on my phone, as the app does not even make it to the home page before going black.
8 votes -
lost connexion
PC lost connexion 24/09/2025, can't connect to the game
7 votes -
Arena crashed on IOs
Arena crashed i can't log in again, constantly receiving 'the connection lost'.
7 votes -
Sprite bug on main UI
An an annoying 'Sprite' is repeating the same three phrases when I login or return to the main UI after I finish a game
3 votes -
Timeout error
Taking forever to load, then getting a Timeout error: login failed message.
9 votes -
Can't Login
Authentication timeout. On both phone and computer. Even pausing my VPN didn't help.
7 votes
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