MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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852 results found
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Country not available during update - Bug
error code: Update Required
Update needed requiring date of birth and country. However, country (Philippines) is not available when updating Arena.
6 votes -
Collector Achievement not unlocking
I finished an OTJ main set. I have 100% completion according to the client and it will not let me craft anything else. Pic attached shows the full completion for OTJ as well as the collector title still being locked. Please advise
8 votes -
Trying to log in. Says can’t connect to server. I checked status it said everything’s operational. I tried logging out and back in as well
Trying to log in. Says can’t connect to server. I checked status it said everything’s operational. I tried logging out and back in as well
9 votes -
When resolution is 3440x1440, game automatically resizes to 2560x1440 when entering and leaving match
Here's the specific log:
[185939] Current screen dimensions of 3440x1440 are not an allowable ratio (2.388889) so we are forcing windowed mode.
I see threads about this issue so I'm just another drop in the bucket but I mean come on... the game looks great with 4k and it plays fine during matches and on the menus, however I'm guessing there's one specific scene during the match transition that doesn't allow that ratio so this is what we get...
3 votes -
Avatar issues
Toph profile avatar does not show up in game.
2 votes -
Error Updating Data PC and Mobile
After the new update for MKM Alchemy on both my PC and mobile app I get the "Error Updating Data" message when trying to launch Arena. I have uninstalled and reinstalled multiple times (PC and mobile) including manually deleting the files on PC, switched between wifi and cell data and tried multiple different connections (mobile), run corrupt file search/cleanup (PC), and tried installing through Epic Games Launcher (PC) and I have had no luck. MTGA Status page says everything is fine, but I don't know that there is anything else I can do on my end to fix the issue.
…
152 votes -
What an adventure!
You're well on your way to being a great Planeswalker.
You got a Quest. If you complete it, you'll get a reward.
Go here when you're ready to play a game.(your quest, wizards, is to fix this interaction popping up EVERY TIME i land on the main page.)
3 votes -
Cannot view full hand
Since the last update, I cannot see my full hand. I can only see the name and casting cost. I have screenshots to show what I mean.
6 votes -
Fleem
Despite playing in a OM1 traditional draft in September, I have yet to receive the Fleem cosmetics
5 votes -
Timeout on login
Unable to login into MtGA due to "failed authentication: timeout". Internet is good and working on other devices. I am trying to login mobile on android. Has been off and on all day.
8 votes -
Missing Renewal egg
I could see my renewal egg before when accessing my inbox. But now I don’t see it anymore.
I tried restarting the game and it dis not help.
I am playing on an Iphone with the latest Ios.
8 votes -
Reversed filter order
After drafting, I usually type "t:cr" in the search bar to filter my deck and see creatures vs noncreatures. This last patch reversed the order they show up in. Usually the creatures are above non creatures, but now they are below them. Not a big deal, just a change that I'm not sure was intended.
2 votes -
Card freezing on screen
Cards are freezing on screen and im unable to play and also anothee problem card now showing the text
8 votes -
Asset error detected
As soon as I open the game after local data collection Arena manifests a problem about "asset error detected" and after the restart of the game it re-downloads all of the 11 gbs of it.
8 votes -
Games Download of 11GB every time I open the game
Since EoE release, almost every time I open the game, it asks me to download 11gb of content. When it doesn't, it is stuck at "Initializing Localization Database" (I waited for almost an hour and nothing happened) until I reopen the game, at which point it starts the 11GB download again.
I've tried reinstalling the game multiple times to no avail.
I'm on M1 MacBook Pro with MacOS Sequoia.
7 votes -
Unable to reconnect
I am unable to log in to game just shows me the connection lost screen and I click reconnect but, will not connect.
9 votes -
Trying to log in. Says can’t connect to server. I checked status it said everything’s operational. I tried logging out and back in as well
Trying to log in. Says can’t connect to server. I checked status it said everything’s operational. I tried logging out and back in as well
8 votes -
Extreme lag after 08/07/2025 update
The menu interface starts drastically lagging as soon as I press the "play" button to the point I cannot do anything in the app after the July 8 2025 update
8 votes -
Demonic Pact
As others have noted, this card incorrectly displays a partial but not correct list of available modes. It isn't simply that no modes are greyed out, but not the correct, complete ones. It is misleading because, with several out at once, it becomes all but impossible to know which copy has which modes available. I lost this game as a result.
6 votes -
MAC resolution is cropped still in 2025.
Why does the MAC still have resolution issues? Can we please fix this before us MAC users revolt and stop spending money on this?
I do not have this issue at all in Hearthstone. It runs almost flawlessly.
3 votes
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