MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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311 results found
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The Arena store is completely non-functional on Mac.
- To reproduce the bug: Trying to purchase anything in the store with money, or clicking on "change payment method", results in the spinning "waiting for the server" icon, which stays there forever and never resolves.
- I'm on Mac. A 2019 MacBook Pro, running Sonoma, which otherwise runs the game perfectly.
- The results are that I can't buy anything.
- I'd expect to be able to buy something with money.
- No point adding a screenshot of the "waiting for the server" screen, I assume you know what it looks like.
- Googling the problem lead me to a Reddit thread where someone said…
11 votes -
did not receive golden pack
I did not receive a golden pack after purchasing 10 Lord of The Rings Alchemy packs.
1 vote -
Wrong mountain in today's store
I think you put the wrong mountain in today's store. Attached the store lands and the correct ones
2 votes -
Alchemy Packs are not counting towards gold pack
Alchemy packs are not counting towards golden pack. If they need to be standard alchemy then magic needs to update the wording. Currently it just says standard and alchemy. If you click on full details it says the same thing.
4 votes -
Cannot Purchase Through Store on Mac
Any time I try to purchase anything through the store I get a spinning wheel and a message saying "waiting for server" that never brings me to the payment screen. Have been trying off and on since August and have not been able to purchase anything. Using the Mac version.
26 votes -
Purchase gems
It is impossible to purchase gems. Neither Paypal nor credit card works. After a short wait, it asks for the data again, or it just shows an hourglass. Sometimes Paypal also says that the password is incorrect, but this is not true.
Please fix this. I want to purchase gems3 votes -
Packs did not open when I selected "Open 10 Packs" but my available packs counts dropped by 10
Traded in 45,000 gold, received packs and bonus card. Opened 20 packs, no problem. Opened next 10 packs, took a while and flashed a pop-up that said "Ok". Tried it one more time, same issue. Noticed by count of available packs had gone down my 20. Checked my card collection, doesn't appear that I received any cards from those last 20 packs.
4 votes -
Store purchase freezes
Purchase of Pack Bundle or EoE after initial scene freezes on "waiting for server" on Mac
4 votes -
purchase problem
Could you please just fix the store?
It's been months since I've been able to buy something via Paypal and the problem is still not resolved.4 votes -
ウェルカムパックの購入のバグ
ウェルカムパックを購入したが決済完了してるのに反映されない
三回試したが同じ結果だった2 votes -
winter shop 2025 two :O emotes instead of >:O and :O
i bought the new emote pack in the winter store and the >:O emote didnt show up in my list. Instead i got two :O emotes. can you please change it to >:O and :O or at least return the gems on the repeated emote? I want to keep the emotes, dont want a full refund.
1 vote -
Alchemy Edge of Eternities packs did not give me Edge of Eternities rares after becoming rare-complete, as per the rules.
I just received 20 gems instead of receiving non-Alchemy Edge of Eternity rares, as I should have. I have completed all Alchemy Edge of Eternities rares (except for lands which I have from other sets).
2 votes -
レアワイルドカードを購入しましたが反映されません
2025年10月17日21時30分頃レアワイルドカードを購入しましたが、購入完了と表示されてレアワイルドカードの枚数は増えてませんでした。もう一度購入してみると同じく購入完了と表示されて枚数は増えてませんでした。神話レアワイルドカードも購入しましたが正常に反映されています。同じ現象の方はいらっしゃいませんか。。。
2 votes -
Waiting for Server
Everytime I am in the store and click on the button to purchase Gems, I get the black screen overlay with the message "Waiting for server" and the application gets stuck on this loading screen. Normally, I get a popup window within the app to make a purchase but that window never opens, just the waiting for server message. I think this started happening with the Avatar release. I am on a Macbook Pro with an M1 chip.
1 vote -
AI Art Winter Avatars
I understand that A.I. is everywhere and essentially unavoidable. (Heck, I even used it to edit this complaint.) It can be a valuable tool that, when used responsibly, can enhance an artist’s work. However, the winter avatars cross the line from “A.I. assisted” to “A.I. created” for me and the inconsistencies in the artwork make that hard to ignore.
Issues with Oko:
-Oko’s belt has metal rivet holes, but the belt’s needle doesn’t pass through a rivet.
-There are two belt segments with holes, implying two belts, yet only one buckle.
-The end of the tucked belt can’t be tucked…1 vote -
store crash
Crash when Entering Store - the screen for the store never opens, the game just crashes and closes. Can't make any purchases.
1 vote -
Chocobo styles
Bought the ff chocobo bundle styles and they didn't show up. I tried restarting the app, checking my mail, and repairing the game files and still nothing
1 vote -
Can't open cosmetics
The game crashes when I open the cosmetics section of the shop
1 vote -
Didn’t receive mastery reward
Reached level 21 on mastery pass and didn’t receive the reward, it was 2 mythic rare cards, very sad please fix
3 votes -
Oko winter avatar needlessly sexualized
The winter avatar with Oko is needlessly sexualized, focusing on his naked abdomen and chest.
It should wear winter clothes, same as the other avatar from this bundle, Vivien, who gratefully got a parka.1 vote
- Don't see your idea?