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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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16460 results found

  1. Griffen Aerie Does Not Trigger

    The set up:
    Soul Warden x3 on the battlefield
    Cathar's Call x1 enchanting one of the Soul Wardens
    Griffen Aerie x1 on the battlefield

    Cathar's Call triggers at end of turn. I gain 3 lives, but the Griffen Aerie does not trigger. Both the Cathar's Call and Griffen Aerie trigger at end of turn. Should not the Griffen Aerie trigger also?

    1 vote

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    1 comment  ·  Gameplay  ·  Admin →
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  2. Parallel Lives / enchantment tokens interaction bug

    Parallel Lives did not double enchantment tokens made by Ivy, Gleeful Spellthief. There is no restriction on tokens that are doubled by the card - suggest you check programming to make sure all permanent tokens are being doubled, not just the common Creatures or Artifacts. There are more effects now that copy permanent spells which come in to play as tokens.

    2 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  3. Unclear disconnect

    Often I disconnect but don't realise as there's no way to determine whether I've actually disconnected or if the other player just isn't making any game actions. This is very frustrating and has lead to undeserved losses.

    This wasn't a problem previously, but I have found that I can no longer rely on the 'waiting for server' spinner to appear when I am disconnected like I could in the past.

    11 votes

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  4. Soul Transfer Bug

    When using the card Soul Transfer with an artifact and enchantment in play (meathook massacre and celestus) the card appears to cast but then no selection window appears sometimes and you get locked out of any play while your timer continues to run down - this has happened to me 4 out of the last 6 uses of the card in the same scenario. I'm on Windows 10, PC, using a wired connection, and can still see my opponent highlighting cards, so don't think this is a full disconnect.

    Expected behavior would be the option to exile a creature and…

    12 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  5. Friend Challenge kicks out of Ranked

    If I'm playing ranked and a friend sends me a Challenge during the match then cancels, it kicks me back to the home screen. Anyone else experiencing this? (Playing on PC)

    4 votes

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  6. game stucks at Explorer:Metagame-challenge

    hello,
    1-0 for me.
    During the second round, when it was the other player's turn, the sandclock started runing.
    at the very bottom (at 0) it got stuck.
    nothing happened. i tried to give up but nothing happened.
    later the timer started at about 12 minutes and counted down. at 0:00 the timer counted up again. i closed MTG Arena
    i play on a laptop(thoshiba satellite pro)
    since I don't really know my way around, I made four logs.
    thanks

    Explorer:Metagame-challenge

    version: 2022.22.10.4411.977745

    1 vote

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  7. Bug in a ranked turn 4

    When a play a Hallowed Fountain, the scream freezes, im playing on pc.

    1 vote

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  8. reaction

    While playing, my opponent used 2 of 4 timeouts. It reaches zero and nothing happens. No new timeout is consumed, no action is taken. 5-10 Minutes and nothing happens while i speak via skype to a friend = connection is not lost.

    The only thing i see which is not ok (beside the timeouts) is my inability to click on pass turn. Ok, i can click and ther is the tooltip, but the switch won't move to the right and stay there.
    My opponent was Tamari.

    1 vote

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  9. 1 vote

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  10. Game froze on ranked match on opponent turn and it's not kicking him out to provide the win

    Game froze on ranked match on opponent turn and it's not kicking him out to provide the win

    Provided you give the possibility to rank up among players this should be high priority

    I've a video of the frozen match should you need it, but It doesn't allow me to upload it here I don't know why

    1 vote

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  11. 1 vote

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  12. draft match froze and then I lost with health remaining and cards in my deck

    In the middle of a draft match it got stuck on my opponents turn and then I unexpectedly lost ending my draft run

    1 vote

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  13. frozen opening hand

    I am playing drafted brothers war, and during a match; I cant get past the opening hand. It states opponent is choosing his mulligan and then it never proceeds. I can open the start menu and everything, but cannot choose any options?? Seems my only option is to concede.

    1 vote

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  14. Match freezes during opponnent turn

    Opponent was about to use his (or her) timeout and then the hourglass froze and nothing change, the hhourglass stays but there is no more fuse. I'm Stuck on the game and I had to concede after a while because I was unable to continue.

    1 vote

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  15. turn clock

    My opponents turn clock ran all the way down from 10 minutes then started counting up. I closed the game and re-opened it and apparently I lost the entire match... This was my win to masters and was up a game in game 2 and was about to win. I never lost internet connection. As I was streaming on another monitor. What happened here

    1 vote

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  16. カードがプレイ出来ない

    カードを唱えたら、それがスタックに乗ったまま解決されずにゲームが進み、操作もできずこちらの砂時計のみ進んでいき結局そのカードはプレイされる事なくスタックになったままゲーム続行、コイン返してください。

    1 vote

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  17. Displacer Kitten Bug - not following card text on PC

    This card exiled one of my creatures which was under my opponent's control, but didn't return it to the battlefield under my control.

    1 vote

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  18. Draft game issues

    During a draft game when I was playing on turn 3-4 and throughout the game I have experienced several different bugs (I skipped my turn, my lands weren´t usable, my opponent didn´t have to tap to play creatures - or it wasn´t visible on my screen, never ending waiting for server circle)..., as a result of which I lost my game(s).

    I ask for 1500 gem or a new arena token refund to be added to my account.
    Thanks,
    Best regards
    ... :)

    1 vote

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  19. 1 vote

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  20. 1 vote

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