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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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10152 results found

  1. Black screen on match start

    While in the menu everything is ok but when match start the screen become black but the sound still ok (if i move the cursor i can ear the sound of card mulligan).
    The only whay to not concede is to set the resolution on the lowest, but usually cause visual bug on the board or/and artwork on the card disappear.
    Please fix this issue, i'm loving this game

    4,635 votes

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    4076 comments  ·  Gameplay  ·  Admin →
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  2. Product Suggestion Leave Historic Alone

    With the new Alchemy format, can we please have it separated from Historic? You are going to be nerfing cards considering the standard environment, please leave them alone for Historic decks.

    2,380 votes

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    640 comments  ·  Gameplay  ·  Admin →
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  3. Earn a new deck stuck at 0:00:00

    The earn a new deck quest feature is stuck at 0:00:00 left on the timer with no way to earn a new deck
    Playing on PC

    2,240 votes

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    890 comments  ·  Gameplay  ·  Admin →
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  4. Color Challenge Network Error

    Can’t complete color challenge. I keep getting network error for trying to complete last challenge which is the pvp.

    1,636 votes

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    567 comments  ·  Gameplay  ·  Admin →
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  5. win a game in play modality (not ranked)make limited rank get a downgrade

    win a game in play modality (not ranked)make limited rank get a downgrade

    856 votes

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    343 comments  ·  Gameplay  ·  Admin →
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  6. Jadar Not Making Zombies

    Jadar, Ghoulcaller of Nephalia, does not make the decayed zombies at the beginning of your end step. I tested both regular art and Showcase: Eternal Night Jadar to make sure, and neither work. I've also checked if having another zombie in play "counts", but putting Jadar on a clear board still does not make the token.

    761 votes

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    185 comments  ·  Gameplay  ·  Admin →
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  7. Broken Logs in 2021.8.0.3855

    Since 2021.8.0.3855 update many things 3rd party devs rely on in log is gone.

    The most painful endpoints we currently miss are:

    *PlayerInventory.GetPlayerInventory
    *PlayerInventory.GetPlayerCardsV3
    *PlayerInventory.CrackBoostersV3
    *Inventory.Updated
    *Draft related endpoints

    We understand that seemingly your backend undergone refactoring and there's no more remote procedure PlayerInventory, but there's definitely it's analogue, and please make it write data to the log.

    To summarize, we need following data from log:
    * Player's collection
    * Player's actions in Draft
    * Player's inventory updates
    * Players decks WITH DECK STRUCTURE (not like now, only names and some diagnostic data).

    725 votes

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    69 comments  ·  Gameplay  ·  Admin →
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  8. Reaching Mythic rank sets ranks to Beginner

    Steps to reproduce:
    -> Reach Mythic (was in Limited for me)

    Platform: PC

    Actual results I'm experiencing: my Limited and Constructed rank both show as Beginner Tier 0, both in and out of game. When I win a game, I get no update to my rank afterwards - only a "Victory" screen.

    Expected results: profile and in-game should display Mythic tier and rank; end of game screen should update numerical rank.

    Obviously this is really bad :D

    714 votes

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    361 comments  ·  Gameplay  ·  Admin →
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  9. Audio Bug: Audio desyncs then no audio

    Since July 2022 update, after playing a few short games or even one long game, audio becomes de-synced, and then audio cues stop playing, then all audio drops out. Restarting the program fixes it until it happens again after just a few matches. No other problems with game, my audio, or my PC.

    543 votes

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    103 comments  ·  Gameplay  ·  Admin →
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  10. Game registered as loss that I actually won

    I won a game by casting Crushing Disappointment with opponent on 1 life and me on 17 (I think - double digits anyway). Arena registered it as a loss. My 3rd loss as well so I couldn't play any more games with my draft deck!

    System says "Sorry, we couldn't submit your request" so I'm trying without the game log now.

    423 votes

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    66 comments  ·  Gameplay  ·  Admin →
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  11. Color Challenge incompletable - "Waiting for The Server"

    When trying to start the last battle of the color challenges, I see "Waiting for The Server..." indefinitely. This is the case for all 5 of the color challenges, and only for the final step. I'm playing on Windows 10, and can find no workaround. I can't seem to progress through the rest of the game before completing these challenges so it seems like a pretty major issue.

    418 votes

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    160 comments  ·  Gameplay  ·  Admin →
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  12. The Long Reach of Night Bug

    The Long Reach of Night will force you to discard a card if you have no creatures to sacrifice which is incorrect based on the text of the card "Each opponent sacrifices a creature unless they discard a card"

    381 votes

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    29 comments  ·  Gameplay  ·  Admin →
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  13. Scute Swarm Gamebreaking

    I see no one posted this, but its a bug people are abusing hard even in Play Queue, the combo of making 700 "Scute Swarm" tokens making the opponent timeout or even lag out of the game, instead of the caster being the one timing out, giving free wins by breaking the game, luckily i had ''Peer Into the Abyss + Underworld Dreams'' and a high end PC that left me with 3-5 seconds before timing out and ended up winning even when opponent was spamming emotes thinking he timed me out while game was also lagging hard, this needs…

    333 votes

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    148 comments  ·  Gameplay  ·  Admin →
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  14. No Decks to Choose in Color Challenge

    On the color challenge I was midway through a fight with green and my game crashed. Now it tells me to pick a deck and when I do no decks pop up. It's not auto loading the deck either and I can't play until I can finish green. It's stopping me from ever getting to ranked play.

    304 votes

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    116 comments  ·  Gameplay  ·  Admin →
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  15. continual freezes during gameplay

    My arena client continually freezes during gameplay and eventually crashes out with windows error.

    It seems to most commonly happen when a special effect is being played for a card that has one, so the ability to turn those off might be a useful start. At the moment it's unplayable.

    267 votes

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    133 comments  ·  Gameplay  ·  Admin →
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  16. Stuck at waiting for server

    Whenever I try to login using my account, the launcher will go through preparing assets then it will give me an orange spinning ring that says waiting for server.

    My Husband also has MTGA so I had him see if his game works, it does. his works fine on his computer. Except if i try to login on his computer it prepares assets then gets stuck at waiting for server again.

    I spent 3 days going back and forth with tech support, changing settings, uninstalling, reinstalling, using different internet connections. They checked to make sure I don't have any bans…

    259 votes

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    154 comments  ·  Gameplay  ·  Admin →
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  17. Game hangs before letting you move on from Victory/Defeat Screen

    Game hangs before letting you move on from the Victory/Defeat Screen for a lot longer than it did prior to October 22 patch.

    227 votes

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    41 comments  ·  Gameplay  ·  Admin →
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  18. BUG: Can't select brawl decks in direct challenge

    Steps to reproduce the bug:
    1. Challenge a friend with a direct challenge
    2. Select brawl as the deck type
    3. See that you can't select any brawl decks in the challenge

    Platform: PC

    Results: I challenged a friend to a brawl match, but we can't select brawl decks in the challenge. They are shown as invalid decks. Only standard-legal decks are shown. Screenshot attached.

    Expectations: I would expect it to be possible to select brawl decks in a brawl challenge, just like before.

    218 votes

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    65 comments  ·  Gameplay  ·  Admin →
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  19. no sound

    as of the last update to arena (7/07/2022 ), I am losing sound while in a match. when I am at the main screen, the sound is fine. also, the sound is fine for anything else I use on the pc. I am running windows 8.1.

    204 votes

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    56 comments  ·  Gameplay  ·  Admin →
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  20. Alchemy and Historic

    Is this a bad joke? Surely you can’t be this incompetent. Adding nerfed cards that are BALANCED FOR STANDARD to historic is idiotic. Also, literally no one asked for Alchemy what a waste of resources. Where is Pioneer, 4 player brawl, Modern or the myriad of other formats people actually want to play?! Will you be providing gem refunds for all the historic decks I built or should I just chargeback?

    202 votes

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    3 comments  ·  Gameplay  ·