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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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9624 results found

  1. Product Suggestion Leave Historic Alone

    With the new Alchemy format, can we please have it separated from Historic? You are going to be nerfing cards considering the standard environment, please leave them alone for Historic decks.

    2,149 votes

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    626 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
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  2. Audio Bug: Audio desyncs then no audio

    Since July 2022 update, after playing a few short games or even one long game, audio becomes de-synced, and then audio cues stop playing, then all audio drops out. Restarting the program fixes it until it happens again after just a few matches. No other problems with game, my audio, or my PC.

    511 votes

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    99 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
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  3. Earn a new deck stuck at 0:00:00

    The earn a new deck quest feature is stuck at 0:00:00 left on the timer with no way to earn a new deck
    Playing on PC

    2,210 votes

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    890 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
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  4. Tutorial Duel Bug - unable to play cards

    At undetermined moments while playing the tutorial duels I suddenly become unable to play a card. The sound effects that would normally play when when tapping or swiping on the touch screen persist, though nothing on screen will actually happen, making it impossible to continue playing. This does not appear to affect anything else other than the bottom-center of the screen, where my hand is located.

    95 votes

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    57 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
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  5. Color Challenge Network Error

    Can’t complete color challenge. I keep getting network error for trying to complete last challenge which is the pvp.

    1,574 votes

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    561 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
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  6. no sound

    as of the last update to arena (7/07/2022 ), I am losing sound while in a match. when I am at the main screen, the sound is fine. also, the sound is fine for anything else I use on the pc. I am running windows 8.1.

    194 votes

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    53 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
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  7. 753 votes

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    185 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
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  8. 129 votes

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    112 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
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  9. 375 votes

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    29 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
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  10. Bugs in spells that choose modes

    When playing a spell that chooses a mode, there is a problem that the choose mode is not known. It is normal if it is displayed in English, but there is a problem if it is displayed in Japanese.

    185 votes

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    3 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
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  11. Re-add ratings and rank data to logs

    The ratings and rank details have been in the logs for, a very very long time.

    The recent publicity about the nature of mmr ratings and how there are apparent bugs in that rating does not magically (pun intended) turn data which was freely included historically into a bug to hide.

    Many trackers rely on rank details to provide value to customers or as differentiators in general.

    Rating data, which does not directly affect rank, does provide insightful data into performance of the player and how their overall skill is being translated.

    Change this back and give the community the…

    99 votes

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    12 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
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  12. Reaching Mythic rank sets ranks to Beginner

    Steps to reproduce:
    -> Reach Mythic (was in Limited for me)

    Platform: PC

    Actual results I'm experiencing: my Limited and Constructed rank both show as Beginner Tier 0, both in and out of game. When I win a game, I get no update to my rank afterwards - only a "Victory" screen.

    Expected results: profile and in-game should display Mythic tier and rank; end of game screen should update numerical rank.

    Obviously this is really bad :D

    713 votes

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    361 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
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  13. Stone Brain

    Stone Brain doesn’t allow player to name a card, rendering it useless. I’ve lost a Bo3 ranked game because of this… :(

    38 votes

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    14 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
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  14. Sphinx of Clear skies

    Hello I was playing a Sealed Dominaria with Sphinx Of Clear Skies. I dealt combat damage with it and when my opponent separated the piles I could not see the cards or pick a pile. I closed out of the game (I am playing on an IPad) and reopened and still did not work. My game timed out and this happened in back to back games.

    63 votes

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    16 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
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  15. Sphinx of Clear Skies bug

    In iOS, after dealing combat damage the opponent selects the two piles but I am unable. To choose the pile. It times out and I get a random pile. This occurred both times I damaged the opponent. Please provide a sealed token as this seriously affects gameplay on the best card in my card pool

    59 votes

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    16 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
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  16. Abundant Harvest - no "land" choice

    After recent patch with Dominaria United I've played Historic Brawl and casted Abundant Harvest. There was no choice for "Land" - the only available options were "Nonland" and "Nonland Permanent", from the top respectively. I've clicked "Nonland" - as it was "Land" previously and got a nonland, don't know what would happen if I chose other option.

    54 votes

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    19 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
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  17. stone brain

    Stone brain locks me out of doing anything causes a timeout loss due to inactivity

    35 votes

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    8 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
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  18. Broken Logs in 2021.8.0.3855

    Since 2021.8.0.3855 update many things 3rd party devs rely on in log is gone.

    The most painful endpoints we currently miss are:

    *PlayerInventory.GetPlayerInventory
    *PlayerInventory.GetPlayerCardsV3
    *PlayerInventory.CrackBoostersV3
    *Inventory.Updated
    *Draft related endpoints

    We understand that seemingly your backend undergone refactoring and there's no more remote procedure PlayerInventory, but there's definitely it's analogue, and please make it write data to the log.

    To summarize, we need following data from log:
    * Player's collection
    * Player's actions in Draft
    * Player's inventory updates
    * Players decks WITH DECK STRUCTURE (not like now, only names and some diagnostic data).

    709 votes

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    63 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
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  19. iPhone getting hot and using lots of battery

    Since the brothers war update my iPhone 14 Pro Max is getting very hot and using lots of battery while playing. I’ve uninstalled and reinstalled the app and it’s still happening. I’m also on the latest iOS version. This is new since the latest update.

    26 votes

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    6 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
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  20. divine smite

    BUG, PC: Divine Smite does not exile black cards. Used it twice in my game just now against Halfdane. Once on Lolth, Spider Queen. Once on Acquisitions Expert. Both times it just phased out the card instead of putting it in exile.

    74 votes

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    22 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
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