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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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13503 results found

  1. Friend Match and Direct Match are doesnt work after update

    Friend Match and Direct Match are doesnt work after update

    1,056 votes

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    230 comments  ·  Gameplay  ·  Admin →
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  2. Sparky stuck in "Hmmm."-ing out turn - Need a way to force Sparky's play

    Bug: As of 9/7/23 Sparky is stuck in "Hmmm."-ing on their turn to play. Is Sparky teaching roping as a valid strategy now?

    Situation: Sparky has any number of cards or even no cards in hand. It is Sparky's first main phase. I am in a winning position just playing cards to try to get to test a new card in my 100-card singleton deck. Sparky Hmmms for ~ 17 minutes, then I get the victory screen. Sparky doesn't even say "You got me!", such a sore loser! This happened today against Sparky's Blue, Black, Red, White, and Green decks.

    …

    544 votes

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    195 comments  ·  Gameplay  ·  Admin →
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  3. Soaring Sandwing plainscycling

    I am unable to plaincycle soaring sandwing. the card as written has plainscycling, however when I hover over the creature, the reminder text does not show. Other land cycling creatures have the reminder text show for their cycling or land cycling ability.

    198 votes

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    99 comments  ·  Gameplay  ·  Admin →
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  4. Unable to Click in Mac Client after KTK Update

    Even after fully uninstalling, manually deleting all MTGA files off my hard drive, and doing a fresh reinstall, no mouse clicks are registered in the game client. It loads fine, the Home Screen displays, and I can move the mouse cursor, but there are no hover animations -- i.e., hovering is not recognized -- and no clicks are recognized either. The game is totally unplayable.

    182 votes

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    91 comments  ·  Gameplay  ·  Admin →
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  5. Cannot submit deck, trouble connecting in direct matches

    Not able to connect in direct matches, notification saying cannot submit deck than kicked off.

    149 votes

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    15 comments  ·  Gameplay  ·  Admin →
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  6. ナンバリングの相手にたいしてもハンデがあり過ぎ

    ハンデをやりすぎ。

    1 vote

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    59 comments  ·  Gameplay  ·  Admin →
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  7. MTGA Crashes When Casting Koma

    Hello, as the title says, MTGA crashes on every cast of Koma, Cosmos Serpent. This issue occurred while playing on my iPhone and in the Arena Cube Draft. Thanks!

    39 votes

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    24 comments  ·  Gameplay  ·  Admin →
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  8. Error Updating Data since latest patch

    Error Updating Data since last patch. Can't play at all.

    61 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  9. friend challenges not allowing deck to submit

    Every time me or my friend challenges each other it is a 50/50 chance of MTG working. Because, we are given a message that say, "Unable to submit deck" even though the decks were legal and allowed to be used. I have not had any issues with regular play against random players. Only when I challenge or my friend challenges me. I would really appreciate it if this issue can be resolved and addressed quickly.

    63 votes

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    7 comments  ·  Gameplay  ·  Admin →
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  10. Inexplicable crashing on iPad after MKM update

    After recent MKM update the game is crashing on iOS (iPad) without specific triggers. It seems to only happen in-game.

    30 votes

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    12 comments  ·  Gameplay  ·  Admin →
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  11. Game won’t load

    The game gets stuck on loading initial scene then hits me with an “error updating data”. Tried a fresh reinstall.

    45 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  12. Crash, crash, crash

    Crash over and over during some games, but not all. Took video of the game as I restarted, crashed, restarted, crashed. There doesn’t seem to be any particular event that triggered it, my iPad has plenty of memory, and it’s updated as far as it can go.
    https://drive.google.com/drive/folders/15eAzTqAL0kUbvTBwYtKZS1T_T5rmyzjH

    25 votes

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    6 comments  ·  Gameplay  ·  Admin →
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  13. Dig Through Time Unable To Finish Resolving

    Dig Through Time Cannot Resolve
    When manually exiling and paying for the delve cost on Dig Through Time, I was left with UU floating, which I could not click on to use, and the spell did not resolve. Upon quitting and rejoining, the UU I tapped was no longer floating, but the spell was still on the stack. My opponent could see the spell on the stack, but could not click off of the stack to dismiss it, and we both were unable to take any game actions.
    There was a small icon of exiled cards "disappearing" in the exiled…

    19 votes

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    5 comments  ·  Gameplay  ·  Admin →
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  14. Quick draft Matchmaking issue (outlaws thunder junction post update)

    My quick draft for rivals of ixalan cannot find any matches. It was working this morning prior to the OTJ update, but now it cannot find a match.
    I waited for 10 mins and nothing fired.

    Info on my end:
    I'm on android.
    My Internet is working.
    I have uninstalled and reinstalled MTGA.
    I have closed and force stopped the app and still nothing.
    And the matchmaking in the jumpin midweek magic works.

    So what's wrong with quick draft?

    14 votes

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    4 comments  ·  Gameplay  ·  Admin →
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  15. kylox's voltstriders ability sometimes doesn't work

    When Kylox's Voltstrider attacks, its ability triggers. To cast an instant or sorcery exiled with it.

    I had four instants and/or sorcery's exiled with it and attacked my opponent. The ability went on the stack and the button 'resolve'was shown. I was not in full control. Clicking the resolve button didn't do anything. Because this wat the first time playing with this card i thought i did something wrong. The second time i attacked the ability triggerd as aspected and a window appeared where i could choose to cast one of the cards. The third time i had the same…

    17 votes

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    10 comments  ·  Gameplay  ·  Admin →
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  16. No matchmaking for Starter Deck Duel after OTJ update

    I have been trying repeatedly to start a match in the Starter Deck Duel queue. Arena is not making a match. This is all happening after the recent OTJ set update today.

    10 votes

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    6 comments  ·  Gameplay  ·  Admin →
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  17. Incinerator of the Guilty = Get Stuck

    Bug: When playing Incinerator of the Guilty if I don't have anything in my graveyard but I get into the dialog about collecting evidence and I can't get out of it so I have to concede the game. This has happened twice.

    15 votes

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    9 comments  ·  Gameplay  ·  Admin →
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  18. assemble the players

    Double assemble the players makes the game lock when trying to cast off of the top.

    19 votes

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    5 comments  ·  Gameplay  ·  Admin →
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  19. All game modes locked

    All game modes including tutorial and color challenges are locked. Unable to play any game mode but can see decks and access store

    36 votes

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    21 comments  ·  Gameplay  ·  Admin →
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  20. We still can't log in

    "all systems operational" and "no incidents reported today" how do you make such absurd statements while not acknowledging a critical issue like players not being able to log in for 10 hours

    32 votes

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    1 comment  ·  Gameplay  ·  Admin →
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MTG Arena Bugs & Product Suggestions

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Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues