MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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1555 results found
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Screen blocked at "Loading the cards database"
Screen blocked at "Loading the cards database".
Hello.
I played on a PC. Since I've downloaded the update of Wednesday, the 11st of August 2022, I can't load my game. The screen is blocked at "Loading the cards database". How can I deblock it please ? I thank you in advance.
Kind regards.
6 votes -
loading card database
Stuck on loading card database after 8/12 update on PC. updated successfully, played for a half hour or so, closed the app, opened it later, downloaded another update, and now i'm stuck here:
6 votes -
Bug: not getting quest rewards
The last 2 days (3/17/2022 and 3/18/2022) I completed a daily quest that was suppose to reward 750 gold but rewarded nothing. The quest goes away but no usual fanfare of coins/music and the Claim button. Just returns to the Home screen with no quest.
14 votes -
asset error
started a new update and all i get is a reoccurring "asset error detected" over and over
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241 votes -
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Black screen on loading initial screen ipados
Bug. Game does not load. Stuck on a black screen at loading initial scene ipad os 15.4.1
12 votes -
network error
Since today, whenever I want to play I just receive a network error.
This is really annoying. Fix this buggy game!
51 votes -
can't start game
I cannot start the game. When the game gets to "loading initial scene", the application shuts down.
9 votes -
MacBook Pro m1 Pro 16" issues
Arena client minimizes itself when going from main menu into a match as well as when switching from searching for opponent to starting match. There are a few other times where it exits out of full screen and minimizes itself, but I can't recall them at the moment.
Only have one resolution option in Graphics options of Settings menu in match.
Arena client will not load past black screen if opened by clicking Arena icon, can only play game if launched through Epic Game Store.
20 votes -
log in issue
When logging in I get sent back to the login screen after "initializing localization database"
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UTC_Log - 08-31-2021 14.00.16.log 1 KB -
UTC_Log - 08-31-2021 13.56.13.log 1 KB -
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41 votes -
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Alchemy keeps getting set as default
Alchemy keeps getting set as the default setting instead of standard. I hate Alchemy and don't play it. The fact that it keeps getting set as the default instead of standard just to try an trick me into playing alchemy has me nearly ready to quit MTG totally.
I don't mind MTG introducing the game to new ways to milk people for money but I am getting really offended that you are trying to force/trick me into playing a format that I have 0 interest in.9 votes -
connection
Game froze in the middle. Now it says, "Connection Lost." No matter what I do, it puts me in an endless cycle of "Connection Lost." screens. How can I reconnect?
13 votes -
Game client does not close on exit.
When I close the game, it freezes and I need to shut it by force through right click - Close window. Otherwise it gets stuck forever. Happened every day since last week.
20 votes -
Resolution on MacBook
After the latest Update to Crimson Vow the resoultion on a MacBook Air is a mess. I can suddenly only choose one resolution and the windows is ether tiny in window mode or when I choose fullscreen mode on the left and right side there is some space missing so I cannot see the pets and the whole cards on the stack - which makes it not possible to play the game. Before the latest update all was working. (macBook Air 2020)
21 votes -
Autotapper Incorrect Selection
Running latest version of Windows client. Autotapper failed to leave up correct mana to play card I wanted to play, considering all mana available in hand (unplayed land). This resulted in a loss that I was about to wipe the board on.
8 votes -
unable to login
Message: Unable to login: authentication failed. Attach failed to drop other attach. Timeout.
Both on pc and on phone.15 votes -
Issue with the reminder text for the creature extraction specialist returns
When extraction specialist returns a creature from the graveyard to play, the reminder when you inspect the returned creature is vague/worded wrong. In my example, it returned an attended socialite and the reminder on the socialite reads "when attended socialite enters the battlefield, return target creature card with 2 mana or less from your graveyard to the battlefield. That creature can't attack for as long as you control attended socialite" and then below it says extraction specialist, attributing that effect to it. It should say extraction specialist in both cases where it says attended socialite.
5 votes -
black screen ios
i do everything in "Mobile Performance Issues & Crashes" and still have the problem
only black screen when i launch mtg arena in phone 13 pro max6 votes -
No rank
I've been playing ranked games for a weeks and the game is still suggesting I "play my first ranked game"
Still have no rank.32 votes -
Connection lost
Every time I try to log on and play the game it says I lost connection to the game server and I even logged out and changed my password to log back in and I got the same result
14 votes -
Turn off card / board animations
Hello.
Now that Arena has a good player base, with some of them who are playing for a long time ago, i suggest, with a button on the interface, the possibility for the user to
switch off all the card animations / board animations.
For those like me who play a lot and since a while, we get tired of the same animations again and again and it would improve our game experience.
For those with little configurations it would perhaps avoid some crash and improve fluidity of the game.
Well. I see only advantages in this options doesn't you…
170 votes
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