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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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1559 results found

  1. 2,682 votes

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    1346 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  2. 1,427 votes

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    748 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  3. bronze tier 0

    saw some other people had this problem but no solutions, stuck at bronze rank 0 and no way to rank up. any updates to this problem?

    960 votes

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    476 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  4. 844 votes

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    329 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  5. Black Screen After Today's Update

    I did today's update this morning and now I cannot play the game. I tried booting it up 5 different times and it just keeps giving me a black screen with the music and the cursor, but that is it. Can you please tell me how to fix it?

    685 votes

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    190 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  6. 602 votes

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    204 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  7. friends list missing

    Both the Friends List and Daily Challenges disappeared from the homepage.

    They were there when the update dropped but disappeared after claiming rewards from completing a few matches

    553 votes

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    83 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  8. 315 votes

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    126 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  9. asset error

    started a new update and all i get is a reoccurring "asset error detected" over and over

    221 votes

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    151 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  10. 220 votes

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    116 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  11. 214 votes

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    55 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  12. Card Selection disappeared during Draft

    In my first Strixhaven draft, I had 3 cards left in (i think) pack 2. I tried to select the only one on colour, but the card disappeared instead. My choice wasn't locked in, and the gap where the card was just had nothing in it, so it wasn't simply a visual bug (clicking where it was yielded nothing and I was forced to auto pick another card).

    I've included the log if that helps. As I say it was pick 13 in either pack 1 or 2. The card I tried to select was Serpentine Curve, which was the…

    205 votes

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    9 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  13. Unable to log in: Attach failed to drop other attach

    I am unable to log in on both desktop and mobile. Whenever I try, I get "Unable to log in: Authentication failed for Let'sGetKraken: Attach failed to drop other attach". This has persisted for about 20 minutes now.

    198 votes

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    163 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  14. my friend list is not working

    i see my friendlist dissapeared and also my name on the friendlist says username#12345 when i log out and then login my username corrects and says my id without the number... but if i close arena and reopen it it returns with the username#12345 name. and without my friends in any case

    197 votes

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    49 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  15. 195 votes

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    83 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  16. 174 votes

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    17 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  17. Error Updating Data

    The game is stuck on startup.
    It says : "Error Updating Data - Please check your connection and try again".

    Obviously my connection work just fine. I think this is a bug.

    Thank you for your time and patience

    158 votes

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    108 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  18. Turn off card / board animations

    Hello.

    Now that Arena has a good player base, with some of them who are playing for a long time ago, i suggest, with a button on the interface, the possibility for the user to

    switch off all the card animations / board animations.

    For those like me who play a lot and since a while, we get tired of the same animations again and again and it would improve our game experience.

    For those with little configurations it would perhaps avoid some crash and improve fluidity of the game.

    Well. I see only advantages in this options doesn't you…

    139 votes

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    16 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  19. waiting for server

    game loads and then stays stuck with a black screen saying "Waiting for server". Its been happening for the last two days. a friend has the same issue for a week now..

    My internet and laptop are fine; this is an issue with arena..

    Please help

    128 votes

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    35 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  20. 124 votes

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    34 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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