MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. 2,661 votes

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    1342 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  2. 1,336 votes

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    722 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  3. bronze tier 0

    saw some other people had this problem but no solutions, stuck at bronze rank 0 and no way to rank up. any updates to this problem?

    893 votes

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    440 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  4. 837 votes

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    329 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  5. Black Screen After Today's Update

    I did today's update this morning and now I cannot play the game. I tried booting it up 5 different times and it just keeps giving me a black screen with the music and the cursor, but that is it. Can you please tell me how to fix it?

    639 votes

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    175 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  6. 595 votes

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    203 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  7. friends list missing

    Both the Friends List and Daily Challenges disappeared from the homepage.

    They were there when the update dropped but disappeared after claiming rewards from completing a few matches

    554 votes

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    83 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  8. the game is stuck on checking for update for 2 days

    the game is stuck on checking for update for 2 days
    restarted and redonloaded the game but it still wont change
    it have been a full week that i couldnt access my account on my computer

    360 votes

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    149 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  9. Missing quest HUD

    Hi,

    After I completed all the 3 new Daily quests (3 because of Strixhaven reset), the HUD indicating the quests and the number of daily victories went missing. Moreover, there is no indication for rewards (daily or progress) after a win.

    I managed to keep track of my progress (calculating my number of winned games when the HUD disappeared was easy from the current XP and level) and the rewards and progress do occur.

    Now that we found out that I can still do basic arithmetics, it would be nice to have the HUD back because if it goes missing…

    351 votes

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    50 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  10. daily quest

    Can´t see the circles of the daily and weekly quests in the main screen.

    213 votes

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    38 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  11. friends list

    All the friends on my friends list have disappeared and it says my username is Username#12345. Everything else is normal and on my profile page thing my username is still normal.

    191 votes

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    48 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  12. Unable to log in: Attach failed to drop other attach

    I am unable to log in on both desktop and mobile. Whenever I try, I get "Unable to log in: Authentication failed for Let'sGetKraken: Attach failed to drop other attach". This has persisted for about 20 minutes now.

    189 votes

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    150 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  13. Unable to log in / Unable to resolve player inventory

    Can't play the game anymore as I just see the message "Unable to log in / unable to resolve player inventory."

    Thankfully I didn't spend any real $$ on this game, as I'd be screwed now.

    174 votes

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    106 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  14. 172 votes

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    78 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  15. 169 votes

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    100 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  16. Challenges and friends list dissapeared

    After the new update the challenges and the friends pop up don't appear, if I'm challenged there is an animation flame thing that appears, but if I go to click on it the flame disappears

    161 votes

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    40 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  17. The line feed position of the card text in Japanese is distorted // 日本語でのカードテキストの改行位置が乱れている

    When checking the card text in a Japanese environment, the line feed position is disturbed on many cards.
    The attached image is an example.

    日本語環境でカードテキストを確認すると、多くのカードで改行位置が乱れている。
    添付画像は一例。

    138 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  18. Error Updating Data

    The game is stuck on startup.
    It says : "Error Updating Data - Please check your connection and try again".

    Obviously my connection work just fine. I think this is a bug.

    Thank you for your time and patience

    128 votes

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    95 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  19. Direct Challenge not working with new update

    Most recent update rendered direct challenge impossible. The deck selection screen is bugged out and won't let you choose an appropriate deck for your format. For example, we want to play brawl but it's only letting us choose standard legal decks.

    127 votes

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    19 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  20. Everything shakes after D&D update

    After the D&D update, everthing shakes when you drop a card, even lands, its kind of weird

    116 votes

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    47 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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