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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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1354 results found

  1. Freeze and crash of the general client user interface on PC following the September 12 update

    Following the September 12 update, the download of the update seems to have gone well. However, the game interface freezes as soon as I try to go to the Packs or the Store pages, or when I try to click on the quest renewal. The game freezes and it's no longer possible to access the menus, even if it's just to close the game. The bug concerns a PC platform.

    379 votes

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    148 comments  ·  User Interface  ·  Admin →
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  2. Aetherdrift game board distracting propeller animation

    The new Aetherdrift game board has animated spinning propellers adjacent to the player avatar. Their constant motion is very annoying and distracting and I anticipate drafting less to avoid seeing it. Please remove the animation so I can enjoy the game as normal.

    175 votes

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    34 comments  ·  User Interface  ·  Admin →
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  3. Sparky homepage

    After today's update every time I return to the homepage on Windows, Sparky appears and starts talking "Congratulations on completing spark rank..." I have tried listening to the whole speech and following sparky to the codex etc, restarting the game, as well as uninstalling.

    563 votes

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    188 comments  ·  User Interface  ·  Admin →
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  4. Freezes and crashes since last update

    Hi,
    I've done the 9.53Gb update this morning and since then I'm experimenting different issues on my account (mainly freezes and crashes but also some lags).

    Roughly : I connect, I try to click on the store or on the daily challenges if I want to modify them and the game becomes unresponsive. To the point I get a Windows popup asking me if I want to wait for Arena to answer or to quit. Waiting is to no avail so far, the game never comes back. I can play games (with 'waiting for server' lags sometimes), I can access…

    109 votes

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    23 comments  ·  User Interface  ·  Admin →
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  5. Error Updating Data PC and Mobile

    After the new update for MKM Alchemy on both my PC and mobile app I get the "Error Updating Data" message when trying to launch Arena. I have uninstalled and reinstalled multiple times (PC and mobile) including manually deleting the files on PC, switched between wifi and cell data and tried multiple different connections (mobile), run corrupt file search/cleanup (PC), and tried installing through Epic Games Launcher (PC) and I have had no luck. MTGA Status page says everything is fine, but I don't know that there is anything else I can do on my end to fix the issue.

    …

    140 votes

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    63 comments  ·  User Interface  ·  Admin →
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  6. Qualifier Weekend Day1 Token not showing

    I just claimed the token for the qualifier weekend but it doesn’t appear in the windows of the tokens

    29 votes

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    4 comments  ·  User Interface  ·  Admin →
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  7. Indebted servant Bestow Bug

    After Indebted Servant is bestowed, once the enchanted creature dies and the Servant becomes a creature as it falls off, it does not join the row of other normal creatures but instead hides under them like it’s on its own layer, making it hard to target, tap, etc.

    IOS platform, MH3 drafts

    83 votes

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    5 comments  ·  User Interface  ·  Admin →
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  8. Can't login to new account post 5/23 update.

    I can not get into my account. It was created last night on 22MAY2024 and verified through verification email. Today I can not log in.

    91 votes

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    0 comments  ·  User Interface  ·  Admin →
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  9. After the Alchemy: Bloomburrow update, the daily quest XP and the daily win XP are stucked and not increasing

    After the Alchemy: Bloomburrow update, the daily quest XP and the daily win XP are stucked and not increasing.

    At the beginning of the day, I was at Mastery level 32 and 750 XP. I have completed the 500 XP daily quest and the 10 daily wins for 25 XP each. I would have been at Mastery level 33 and 500 XP, but I only recived 25 XP for the first daily win and now I'm still stucked at Mastery level 32 and 775 XP (750 XP + 25 daily win XP).

    725 XP were not credited.

    Solve this bug,…

    42 votes

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    6 comments  ·  User Interface  ·  Admin →
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  10. Jump in Quest Bugged

    152 votes

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    47 comments  ·  User Interface  ·  Admin →
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  11. App crashing when trying to download data

    SEP 12, 2024
    Game crashed in the middle of a match on my s24 ultra. Tried to go back into the app but said an update was needed. Updated the app and went into the client. It says download an additional 6.46mgs. As soon as I click the download button the app crashes. Tried 10 times so far, cleared the data and cashe and even uninstalled. Still keeps crashing when I click the download button.

    30 votes

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    7 comments  ·  User Interface  ·  Admin →
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  12. Obtained cards tagged as new but were already owned

    cards already owned being tagged as new

    238 votes

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    45 comments  ·  User Interface  ·  Admin →
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  13. Can't use Ultrawide Fullscreen

    Ever since the last update, ultrawide (and other unsupported screen resolutions) are now resetting to non-fullscreen mode every time we switch to a new scene. I press Alt+Enter to go into fullscreen, hit Play to search for a match, the game loads the searching scene and exits fullscreen, I press Alt+Enter again to enter fullscreen, the game scene loads, the game exits fullscreen again. It's really frustrating... Before this update, I believe I only had to manually enter fullscreen if I made changes to the video options and only because ultrawide resolution is not an actual option.

    106 votes

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    42 comments  ·  User Interface  ·  Admin →
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  14. Detain Keyword Not Fully Explained

    The Detain keyword isn’t displaying it’s fully text and is missing large gaps from what the tabletop version is, completely failing to explain that there is a duration. Additionally, detained creatures are not displaying any text about the status.

    This is on IOS.

    16 votes

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    3 comments  ·  User Interface  ·  Admin →
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  15. Advanced Achievement - Taste of Power

    Used vital Mythic Wildcards for Oracle of the Alpha just to complete this achievement. I finally cast a Mox Ruby after seven games. I knew it would be worth it to have another achievement locked down. I was very disappointed to see that I did not get credit for accomplishing this feat. What did I do wrong?

    11 votes

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    1 comment  ·  User Interface  ·  Admin →
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  16. Update download causing app to crash

    App crashes when trying to download the current update on Android

    28 votes

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    3 comments  ·  User Interface  ·  Admin →
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  17. Planeswalker UI bug

    The match runs smoothly on iOS with app version 2025.44.50.2035.1111663, but as soon as an opponent casts a planeswalker the art gets stuck in the stack area and any spell cast after that doesn’t go to the field. Screenshots below are either on my turn or while my opponent resolved other spells/abilities

    11 votes

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    2 comments  ·  User Interface  ·  Admin →
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  18. Mastery pass

    Mastery Pass not being accredited.

    23 votes

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    1 comment  ·  User Interface  ·  Admin →
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  19. MTG Arena switches to windowed mode constantly for ultrawide aspect ratios

    As of 2024.40.30.6688.1090994, everytime my client enters or exits a match the game switches from fullscreen mode to windowed mode. The issue only happens when I'm using an ultrawide resolution (3440 x 1440).

    The cause of the bug has actually been found by nexus mod user skebbZ, attached is his explanation. (His mod actually fixes this issue)

    28 votes

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    2 comments  ·  User Interface  ·  Admin →
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  20. Busy Visuals Needing Alternatives

    I am concerned about the busy backgrounds that include flashing, spinning, bright, or otherwise erratic animations on the playing field for matches.
    These types of animations, while being enjoyed by some, are also unwelcoming to parts of our community with forms of neurodivergence, visual impairments, and neurological disorders.
    These make gameplay at times hard to focus on, and the solution to this would seem to be a straightforward option where a “simplified visuals” option would allow a calming background while disabling animations for a player.
    Given that these features are not a part of player expression from the opponent, this…

    9 votes

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    2 comments  ·  User Interface  ·  Admin →
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MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues