MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Cant log in

    Wont let me log in keep saying Authentaction Failed and I was logging in fine yesterday but had issue this morning so Uninstalled game on phone and PC and tried reinstalling and now I cant even log in

    56 votes

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    19 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  2. Attach failed to drop other attach

    Cant log in on PC/Iphone since 6 days.
    Reinstalling the game/playing on WotC or Epic Client doeskt work/
    with or without my router or firewall doesnt make any difference.
    Getting the message while trying to log in: „ Attach failed to drop other attach“.
    Please fix asap or make sure user data isnt lost.

    44 votes

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    18 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  3. Infinite login loop: I log in and the application start loading (gathering local files) to just send me back to the login screen

    I'm in an infinite loop, I just login the application starts loading (gathering local files) and I'm again at the login screen.

    If you have the same issue, create a new "post" and vote up all the other posts with the login issue!

    It is simply ridiculous that on the "Server Status" page is everything "green"!

    49 votes

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    15 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  4. Error en la autentificacion

    Al intentar entrar en el juego.. me dice que no puedo porque hay un error en la autentificacion de mi cuenta. Cambie la contraseña y sigue sin dejarme entrar al juego.

    35 votes

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    52 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  5. Log in failure

    When I log in, the game runs through the initial checks and kicks me out to the log in screen again. No message. I can re-log in over and over. Same result

    53 votes

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    7 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  6. Resolution on Mac after last update

    Have resolution problem after last update. Before that didin't have any issues
    I play on 1440x900. Thats highest resolution on my Mac and one and only one available on MTG Arena. No matter if I play on full screen or in window. Still don't see full card description :(

    31 votes

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    4 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  7. unable to login

    i can't login to my account. on my pc or android. every time i login it says unable and i can either go to forums, reconnect, or log out. please adcise.

    42 votes

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    18 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  8. Cant login

    Cant login as it cannot authorize my login

    56 votes

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    4 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  9. Login issues

    I also get presented with a login screen enter my info and the load screen before I enter the "dashboard" it prompts me to enter my login info again and continually loops that problem

    53 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  10. 22 votes

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    10 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  11. Resolution issue on Mac after update

    After the last update, there is only ONE option available for resolution, (in my case 1680 x 1050) no matter if you play on windowed or full screen mode. The resolution does not fit the screen and the quality is terrible. It is very hard to read cards.

    25 votes

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    6 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  12. Scry does not show

    When opponent scry, it does not show how they scry.

    27 votes

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    13 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  13. 18 votes

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    7 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  14. 33 votes

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    10 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  15. Cannot login

    Dear team , I cannot login, I am using account every day, no issue, but today it stopped. I have reseted account in web app, but I still cannot login thru mtg arena app and it tells me user account verification failed

    42 votes

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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  16. Bug reported / MTG Arena Client crashes when I want to choose a deck to play in Standard mode!

    Hello,

    Before explaining my request:
    I play on PC and I set MTG Arena in French the first time I lauched the game.
    MTG Arena Version: 2021.12.0.3961.902937

    I have just started to play MTG Arena a few days ago and I want to report a bug:
    we are currently Friday 10th of Decembre 2021 and when I want to choose a deck in my decklist and then play a Standard game in order to do my quests, the game crashes every time!

    This bug started since the release of the new game mode Alchemy because I had no poblem to…

    10 votes

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    11 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  17. Wrong screen displayed during sideboarding (mobile)

    Playing on a Google Pixel 3 with Android 11. More times than not, I'm getting a glitchy version of the advanced filter screen used during deck editing when I move to sideboard for best of three games. This started happening with the introduction of HA 5 (hopefully helps narrow down the pull request that may have introduced the bug). Reproduction steps are very simple.

    1) Queue traditional historic ranked
    2) Play game 1, tends to happen when you lose
    3) This glitchy screen appears instead of sideboarding

    It is possible to wait out the timer and be loaded back into…

    50 votes

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    29 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  18. cant login

    Downloaded onto windows 10 home and after it did setup it goes to Chandra staring menacingly with no login window to even enter my username/password. tried closing and reopening and even uninstalling and reinstalling and i cant get into the game.

    39 votes

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    6 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  19. Screen Resolution

    PC
    Cant change resolution.
    No other options.
    Game start in window mode by default no matter how I set it. Edit the reg but the game overwrites when it start.
    Was playing 1280x720 before. My monitor is 1024x768 with and hdmi to vga adapter. Never work well, constantly going to one resolution to another between matches. Just entering the config screen solves the issue. I would play in my native resolution, but the cards dont show in a 4:3 aspect ratio.
    I find incredible how you manage to broke something new with every update. Just need my screen settings not…

    18 votes

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    6 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  20. Mythic constructed rank shows diamond limited icon in profile

    Profile shows I'm mythic constructed rank but displays the icon for diamond limited. Using the PC client, screenshot & log attached.

    13 votes

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    6 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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