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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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1337 results found

  1. 68 votes

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  2. Arena freezing

    Since the last update, Arena is continiously freezing (While playing, deck building, etc...) on PC.
    I do not have this issue with my mobile device (Android).

    This is a real issue as i do not like playing on my phone.

    Please, hurry up solving this bug.

    Best regards and good luck to the technical team.

    27 votes

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  3. Arena freezes after any action

    Arena freezes if I try to do anything, e.g. re-roll quests or access the store. I'm using windows 10 and restarting didn't help.

    28 votes

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  4. Game reverts to windowed mode (from fullscreen) after match end

    Game started in windowed mode, when it should have started in fullscreen. I switched it, but it would revert to windowed mode after every match

    21 votes

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  5. Time out issue

    It has been like this for hours now. On MacOS and iOS on supported devices

    6 votes

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  6. Crash on load after Bloomburrow update

    When the startup sequence finishes "loading initial scene" the application immediately quits to desktop. This has only occurred since downloading the Bloomburrow update a few minutes ago. There are multiple users on reddit that have reported the same issue: https://www.reddit.com/r/MagicArena/comments/1efx123/anyone_else_getting_a_crash_after_the_update/

    22 votes

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  7. 86 votes

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  8. post update - freeze - if i change to change quest or if i try to open a pack

    After the update on Sept 12 I can no longer change quests (game freezes and needs to be restarted) and i can no longer open packs of cards (same result).

    Many, many more random freezes but those two are consistent every time.

    25 votes

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  9. Can't change deck image after BLB update (Only once in a while actually)

    Like title say, after the BLB update gone online, i could change the deck image only once in a while, rest of the time the drag and drop showed the "drag here a card to change the image" thing but it didnt change.

    20 votes

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  10. DAILY QUEST ROLL CRASH THE APP

    After the update of today 13.09.2024, when i roll the quests, the game crash.

    22 votes

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  11. full screen

    1. Give us the steps to reproduce the bug

    Scenario 1. When joining games
    Step 1. Settings > Graphics > Full Screen
    Step 2. Click play to wait for a game
    Result. Game gets out of Full Screen

    Scenario 2. When leaving games
    Step 1 (in game). Settings > Graphics > Full Screen
    Step 2 (after the game ends). Leave game
    Result. Game gets out of Full Screen

    1. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

    PC

    1. Enter the actual results you’re experiencing

    Game gets ouf of Full Screen automatically

    1. Enter the expected results of the feature

    Game…

    19 votes

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  12. Unable to Login

    I am unable to login to my Wizards Arena account for the iOS app. I keep getting an error message saying the request has timed out.

    7 votes

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  13. MtGA crashes during loading screen since Aetherdrift Update

    As title says

    I can't get MtGA to start since the last update because it crashes during startup.

    Process: MTGA [1165]
    Path: /Users/Shared/*/MTGA.app/Contents/MacOS/MTGA
    Identifier: com.wizards.mtga
    Version: 2025.45.0 (0)
    Code Type: ARM-64 (Native)
    Parent Process: launchd [1]
    User ID: 501

    Date/Time: 2025-02-11 20:48:10.4515 +0100
    OS Version: macOS 14.6.1 (23G93)
    Report Version: 12
    Anonymous UUID: B953EFE9-57BF-40AC-84ED-873DDD2AB3A1

    Time Awake Since Boot: 430 seconds

    System Integrity Protection: enabled

    Crashed Thread: 42 Loading.PreloadManager

    Exception Type: EXC_CRASH (SIGTRAP)
    Exception Codes: 0x0000000000000000, 0x0000000000000000

    Termination Reason: Namespace SIGNAL, Code 5 Trace/BPT trap: 5
    Terminating Process: MTGA [1165]

    5 votes

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  14. Crashing after update

    This morning - September 13 - I started Arena and it apparently reinstalled itself (9GB download).
    After that I succesfully completed a match on the ladder, but it seemed very laggy. During the second game it crashed twice (see pic. 1, everything just froze). I tried to restart it, but it crushed directly on the home page (see pic. 2).

    22 votes

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  15. MTGA.EXE has stopped responding

    "MTGA.EXE has stopped responding" error message occurs when I hover over my quests or enter the store on windows 10 surface pro 3.

    21 votes

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  16. Client goes from fullscreen to windowed every game

    Everytime I start or finish a game the client goes into windowed mode, so I have to go into settings and change it back to fullscreen.

    15 votes

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  17. I experience a freeze leading to a crash whenever I interact with the client

    I am experiencing a freeze which requires the client to be restarted. In attempting to fix this issue, I have attempted a competely clean install (including removal of Registry keys), and I have rebooted my network and my laptop multiple times.

    1. Give us the steps to reproduce the bug

    I experience a freeze when I enter the Quickdraft event area (ie. I can't press the button to pay the gems or gold to enter Quickdraft), and I encounter a similar freeze when I click on my daily quest in the Home screen. The freeze eventually results in the game crashing…

    21 votes

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  18. Crashing when I click "play" (windows)

    Playing on Windows (PC). I downloaded the new update today and now the game becomes completely unresponsive every time I click the Play button and I am forced to terminate the program via the task manager. I tried uninstalling and reinstalling but the problem persists

    22 votes

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  19. Sideboard Issue in BO3

    Playing BO3 Standard Ranked matches, the sideboard doesn't work correctly and doesn't let me add cards to the deck,

    26 votes

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  20. MTGA Freezing then Crashing on Mac (Sonoma 14.6.1) after large 9/12 Update

    Successfully updated via Epic store on 9/12 and ever since Client will open but will subsequently freeze and/or crash before entering a queue.

    Uninstalling and reinstalling has not helped and MacOS is fully updated Sonoma 14.6.1

    17 votes

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