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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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2299 results found

  1. Download bug

    Found a bug where downloading the latest update for mtg arena will cause a kick before it finishes the download, making the game completely inaccessible.

    15 votes

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    0 comments  ·  User Interface  ·  Admin →
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  2. I can't edit any decks.

    Since the update today, I can no longer update any of my decks. When I go to edit deck it just stays frozen on the "Waiting for Server..." screen.

    24 votes

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    8 comments  ·  User Interface  ·  Admin →
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  3. Game crashes when I try to switch quests, open packs, start a match or do anything

    14 votes

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    0 comments  ·  User Interface  ·  Admin →
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  4. Unable to interact with the game at all except to play matches

    Game crashes if I hover over the quests, try to enter the store, open packs, etc. Essentially all the game allows me to do without it going unresponsive is to play matches.

    14 votes

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    0 comments  ·  User Interface  ·  Admin →
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  5. Constant crashes experienced when trying to acces or change decks.

    1. Load up MTGA
    2. Using windows laptop
    3. When accessing either ranked or standard play game, should be able to change decks. 3a. When accessing decks section of website, should be able to access all previously built decks.
    4. When trying to change decks on either of the above points an error message is received advising "MTGA.exe. is not responding.
    5. Screenshots attached
    6. No workaround found, although you can still play the deck that is showing.
    13 votes

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    1 comment  ·  User Interface  ·  Admin →
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  6. Crash every 3 minutes on PC

    MTGA crashes every 3 minutes. I'm playing on PC with win 10.
    When I click on the store, MTGA crashes too

    12 votes

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    2 comments  ·  User Interface  ·  Admin →
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  7. UI interaction causes crash

    After the newest 9gb update, any time I open the game (on Windows), hovering over any interactable element in the UI causes the game to crash. Uninstalling and reinstalling has had no effect on the issue. It goes without saying, but the game is completely unplayable.

    13 votes

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    0 comments  ·  User Interface  ·  Admin →
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  8. error updating data

    after the last update on march 5 with the relase of alchemy karlov manor i keep receiveng the message of ''error updating data'' i tried to reestart my internet, didnt work, tried to delete and donwload the game again still didnt worked, and this error keeps ocurring in my mobile as well, please solve this problem as fast as you can.

    40 votes

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    6 comments  ·  User Interface  ·  Admin →
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  9. Tiny Bones Sleeve

    Since the last update, the Tiny Bones bundle sleeve is just missing. Doesn't show anywhere in the game. I just left with a standard placeholder.

    19 votes

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    5 comments  ·  User Interface  ·  Admin →
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  10. MTGA Crashes after doing specific actions (Mac)

    After the latest maintenance, MTGA has been crashing for me. Immediately after the maintenance and up until the mini-patch which customer support informed me of, this had included graphical glitches of flashing and noise across the screen. After that patch, things have improved, but certainly have not been fixed.

    In order to trigger the crash, I've been able to consistently reproduce it by hovering over a daily quest as if to reroll it (this will cause a crash even if you don't have the reroll available) or by entering the traditional draft event (where you would pay to buy a…

    12 votes

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    1 comment  ·  User Interface  ·  Admin →
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  11. Daily quest does not register XP on the mastery pass track

    I completed a 500 Daily quest but it does not register the XP on the mastery pass track.

    14 votes

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    1 comment  ·  User Interface  ·  Admin →
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  12. game crashes when loading any other screen than the start page

    i am able to load into the start page with the play button and all animations working but if i click play or decks it immediatly crashes(windows) i also have an mtg assistant but have no clue how to get rid of it i have been trying for awhile now

    12 votes

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    0 comments  ·  User Interface  ·  Admin →
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  13. The program MTGA.exe version 2022.3.42.52074 stopped interacting with Windows and was closed.

    Since the recent update, the application crashes frequently throwing Microsoft COM exceptions. It is concerning that the Arena status page shows all platforms as operational with no reported incidents today when this is clearly not the case.

    12 votes

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    0 comments  ·  User Interface  ·  Admin →
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  14. freeze

    Bonjour, depuis la dernière mise à jour, je ne peux plus ouvrir les boosters dans l'onglet approprié. En effet, la page du booster se fige avant son ouverture et windows me demande soit de fermer le programme, soit d'attendre que le programme reprenne.

    12 votes

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  15. Bestow Nyx Hydra

    I was playing in draft when my opponent cast Nyxborn Hydra for its bestow cost. He attacked with every creature but i survived with limited life, however, his Writhing Chrysalis that had Nyxborn Hydra died. His Nyxborn Hydra stayed on field and became gained odd placement. Next turn when i attacked and could have won the game, his Nyxborn Hydra was not visually declared as a blocker leading to my opponent staying alive with limited life. Next turn when he declared an attack Nyxborn Hydra was also declared to an attacker but without any visuals to notify it. I was…

    19 votes

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    2 comments  ·  User Interface  ·  Admin →
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  16. MTGA crashes

    Since the latest update earlier this mtg arena keeps crashing repeatedly after seconds to a few minutes using it.
    i play mtga on mac via epic games.
    i add a log i captured on arena after restarting immediately after a crash.
    i already tried deinstalling an reinstalling arena and the epic client.
    when shutting down arena i receive the following error report (full report to long):

    Process: MTGA [24946]
    Path: /Users/Shared/*/MTGA.app/Contents/MacOS/MTGA
    Identifier: com.wizards.mtga
    Version: 2024.40.30 (0)
    Code Type: X86-64 (Native)
    Parent Process: EpicGamesLauncher-Mac-Shipping [24357]
    User ID: 501

    Date/Time: 2024-09-15 14:08:50.1156 +0200
    OS Version: macOS 13.6.9 (22G830)
    Report Version: 12
    Anonymous…

    11 votes

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  17. software blocks

    it happens since yesterday after the update, whenever I click on anything after the home page, the whole game freezes, and around 20 seconds later a Windows pop-up comes on screen saying "MTGArena doesn't respond".
    I play on PC Windows 10

    10 votes

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    0 comments  ·  User Interface  ·  Admin →
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  18. some accounts can't login after Khans update

    arena is giving some accounts a bug that they're unable to login. i tried logging into my second account and had no problem but trying to log in to my main account gives me the pop up.

    56 votes

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    10 comments  ·  User Interface  ·  Admin →
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  19. Error Updating Data - FIX YOUR GAME WIZARDS

    FIX YOUR F@$&ING GAME YOU ABSOLUTE FAILURES. HOW DO YOU CONSISTENTLY PRODUCE THE WORST POSSIBLE PRODUCT IMAGINABLE? HOW DO YOU CONSISTENTLY BREAK THE ONE AND ONLY THING YOU HAVE TO WORK ON? HOW DO YOU ***** UP UPDATE AFTER UPDATE AFTER UPDATE AND STILL NOT LEARN HOW TO DESIGN A GAME PROPERLY? HOW LONG IS IT GOING TO TAKE BEFORE YOU ALL LEARN HOW TO DO YOUR JOBS????

    62 votes

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    2 comments  ·  User Interface  ·  Admin →
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  20. MTG client freezing after last update (2024.40.20)

    After the last update i cannot play MTG arena on my PC it freezes every time i try to interact with the "home" screen even putting my mouse on the daily rewards will freeze the client.

    Been waiting for 4 days now after multiple reinstalls and restarting my pc no fixes.
    Support hasn't been able to help me yet :(

    10 votes

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MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues