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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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1730 results found

  1. cant click anything on mac

    I use a Macbook Pro 14"
    I can open the Arena, it loads everything but then I cant click on anything. Most of the time, I also cant click on top left corner (MTGA) to end the program, I have to do it via cmd+option+escape.
    Other programs work fine, just Arena...
    I deinstalled it several times, doesnt help. The problem is still there if I install it on a new User on the same laptop.

    12 votes

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    3 comments  ·  User Interface  ·  Admin →
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  2. Bug

    There's no way for me to use MTG Arena after the Dec 12, 2023, update.

    On Windows 11 PC (non-Steam client), as I run MTG Arena, I see the following screens: 1) Loading initial scene, 2) Waiting for the Server, 3) Error (see attached screenshot). I have tried restarting the program multiple times over a period of 20 hours. There's no opportunity for me to login or try another account—all I can interact with is the Error screen.

    17 votes

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  3. Not able to load game

    My app will go through the intro and all loading screens. When it gets to the point when I should be at main menu, it gives me an "Error Updating Data: please check your connection and try again". Error has persisted through device power cycles, router cycles, Uninstall/install. Samsung galaxy s20+5g fully updated. Any other ideas welcome

    17 votes

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  4. Bug: "Festival: Murders at Karlov Manor Story"rewards, the first reward "call a surprise witness" is not given

    Bug: "Festival: Murders at Karlov Manor Story"rewards, the first reward "call a surprise witness" is not given

    version 2024.34.10.5192.1053153

    10 votes

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  5. can not log in

    after the 03/05/2024 update i can not log in. i have tried multiple platforms, mobile android, windows. same error in all of them

    9 votes

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  6. Unable to connect

    Since this morning, it is impossible to connect. We have an error during connect to server just before loading the main page. I have tested on different device (pc or mobile) and it is always the same result. The servers looks operational according to the website. So what is happening, and how can i access to the game?
    Thx for your respond

    109 votes

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    31 comments  ·  User Interface  ·  Admin →
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  7. Login

    Keeps looping to the following screen.

    5 votes

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    1 comment  ·  User Interface  ·  Admin →
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  8. Ent pet is invisible

    My Ent pet is invisible every game on mobile. The only thing that can be seen is the rock that it throws in its animation.

    30 votes

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    13 comments  ·  User Interface  ·  Admin →
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  9. Clicks not registering Mac

    Clicks not registering at all. The home screen of arena opens up and there is a slight hover animation and the advertisement windows for new shop deals load in and out, but any clicks, from going to decks to playing morimir, dont work. Currently using a mac.

    9 votes

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    3 comments  ·  User Interface  ·  Admin →
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  10. Cannot connect to server

    It's really annoying. I cannot connect to the server. It is not possible via iPad/iOS and also via my laptop (PC) /steam.
    Is my account corrupted?
    Please give feedback how to overcome this obstacle.

    13 votes

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  11. Settings menu 

    1.   Open application, go to the cog symbol for Settings Menu

    2.   Android

    3.   Upon entering Settings menu no text is displayed for any of the settings.

    4.   All text should display as white color to the user.

    5.   See attached.

    6.   I troubleshot this problem by unistalling and reinstalling and restarting the device but nothing worked.
    6 votes

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    3 comments  ·  User Interface  ·  Admin →
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  12. Tutorial

    The Blue Orb thingy for the tutorial always appears and congratulates me for becoming a planeswalker. I cannot get rid of it and it appears everytime I visit the home screen. It's glitter sound also stays permanently, even if I am in a game.

    10 votes

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  13. Can not access game on PC it is telling me I have no internet connection but I do!

    I cannot access the game on PC it is telling me I have no internet connection but I do!

    7 votes

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  14. Not able to filter lands after MOM update (Android)

    Since MOM update, it's no longer able to filter lands in the deck builder on Android. If you go to the advanced filters, there's no land option, and if you select the land icon on the quick filter, it just filters battles.

    54 votes

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    8 comments  ·  User Interface  ·  Admin →
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  15. Buried Treasure does not hold priority

    LCI card Buried Treasure does not hold priority when played if the game does not detect anything else to spend mana on. This is relevant because a common play pattern late game with the card will be to play it, sacrifice it, then activate its ability from the graveyard to Discover 5. Currently if you play the card with no other castable spells in hand, the game automatically passes priority back to your opponent depriving you of the ability to activate it in this way. You can work around this with full control, but it is unintuitive and surprising to…

    12 votes

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  16. Unable to get collection

    Title says all. Impossible to connect to servers in a stable manner. The error states 'network error - unable to get collection'.

    Tried all possible solutions listed in the troubleshooting section and nothing worked.

    Thanks

    5 votes

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  17. Sideboard

    Sideboard has completely disappeared in the deck builder. I can add cards, but can't see what I'm adding as I do so. This is happening on two separate computers. VERY ANNOYING.

    5 votes

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  18. Sideboard bugged after thunder junction! Can only see 3 cards

    Sideboard bugged after thunder junction! Can only see 3 cards

    5 votes

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  19. ICR Not Displayed After Match

    For a long time now, the ICRs have not always been displayed when a win is made. Have now found that this is mainly the case when the opponent's score is exactly ZERO.

    23 votes

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    9 comments  ·  User Interface  ·  Admin →
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  20. Firja doesn't display correctly (at least in limited picking)

    I'm doing the March of Machine Quick Draft on 2/4/2023. One of my picks is "Firja, Judge of Valor". The artwork has a glitch, which obscures the power/toughness. I am playing through steam, on Windows 10, on a Microsoft Surface Book 2. My Windows OS is up to date.

    This glitch was observed before I actually picked the card, and after I picked the card. I have not confirmed whether it still exists in a match, or inside my collection. Regardless of that, it is still an issue when drafting.

    ver 2024.33.72.5104.1050859

    5 votes

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1 3 5 … 86 87
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MTG Arena Bugs & Product Suggestions

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Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues