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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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1353 results found

  1. Crashing when I click "play" (windows)

    Playing on Windows (PC). I downloaded the new update today and now the game becomes completely unresponsive every time I click the Play button and I am forced to terminate the program via the task manager. I tried uninstalling and reinstalling but the problem persists

    22 votes

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  2. Sideboard Issue in BO3

    Playing BO3 Standard Ranked matches, the sideboard doesn't work correctly and doesn't let me add cards to the deck,

    26 votes

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  3. MTGA Freezing then Crashing on Mac (Sonoma 14.6.1) after large 9/12 Update

    Successfully updated via Epic store on 9/12 and ever since Client will open but will subsequently freeze and/or crash before entering a queue.

    Uninstalling and reinstalling has not helped and MacOS is fully updated Sonoma 14.6.1

    17 votes

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  4. Game constantly crashess

    After a 10GB Update on September 15th 2024, the game crashes after a few seconds. Restarting the game does not help. This continues happening constantly, rendering the client completely unusable. Other actions trigger it, but the most common triggers are 1. Opening the store, 2. Trying to change a daily quest.

    16 votes

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  5. Theros Nyx lands style not working properly

    When selected, the style for the Theros Nyx lands doesn't work as expected. When deployed on battlefield, the style works, but when hovering over the card or while the land is in hand, it doesn't. See screenshots for reference.

    14 votes

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  6. Sideboarding after bloomburrow update

    Sideboarding is completely broken after the bloomburrow update(android):

    -I can't add cards from the sideboard while sideboarding. It's only possible if I have a copy of the desired card already un the deck, then I'm able to use the "+/-". (Not 100% replicable)

    -Cards removed from the maindeck don't show up in the sideboard or take roughly a minute to show up after removing from the deck.

    -In the deck editor: The deck stays in the sideboarded state after a bo3 and loses it's sideboard.

    25 votes

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  7. 5 votes

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  8. full screen problem

    I have a 31:9 screen (PC on windows 10)
    I've clicked on the "full sceen" option in the settings several times but it goes back to window screen everytime I try to play the game.

    17 votes

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  9. since last update (12/09) - game systematically stalls after a few turns

    Since last update, I havn't been able to finish a single match, game stalls completely and systematically after a few turn - only solution is to stop MTGA process -and btw loosing the match.

    16 votes

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  10. Unresponsive sideboarding

    OS: Android
    First Encountered when Bloomburrow released.

    Has happened to me three times today.

    When sideboarding prior to a third match (i.e. the second time sideboarding in a best of three match). All cards in the sideboard area are unresponsive when clicked, and therefore cannot be added to my deck directly. The only way to affect the cards in my deck is to adjust the quantity by interacting with the ui in the area where my deck is shown, which is responsive.

    24 votes

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  11. screen

    Every time the game switches "modes" (e.g. goes from loading screen to battle or from battle to defeat/win screen the game goes from full screen to windowed mode.

    16 votes

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  12. Claim button not working

    After a match, where I would claim my prizes, the claim page shows no prize, and pushing the button does nothing. I am still able to open the friends list and rotate the screen, so the app is not frozen, i just can’t proceed by pushing the claim button. The only way to proceed is to close and restart the app. I am on an iPhone SE 2.

    16 votes

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  13. Aetherdrift companion not muting

    Aetherdrift robot dude still makes noise and animations even after muting player/companion

    5 votes

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  14. MTGA.exe is not responding

    The game opens normally, but when I hover over the daily missions or enter the deck builder, the game crashes and the message appears:

    MTGA.exe is not responding

    I tried deleting the game and reinstalling it in several ways, but I didn't get any results.
    I've also updated my drivers and tried the solutions mentioned in the known issues.

    16 votes

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  15. BUG: Mac Client only works in Full Screen mode after KTK update

    If you launch the Mac client in windowed mode (i.e., not in Full Screen mode), you cannot click on anything. Nor can you easily quit the game! (You have to force quit it, e.g., via the Activity Monitor app.)

    The solution is to delete your preferences so that the MTGA client will open in Full Screen mode by default.

    To delete your preferences, open a terminal -- the Terminal app will suffice -- and execute the following commands.

    $ cd ~/Library/Preferences
    $ rm com.wizards.mtga.plist

    You'll have to log back in and reset your client preferences to taste. Just don't uncheck…

    75 votes

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  16. Aetherdrift Arena board has spinning propellers that are making me dizzy after two games.

    Is there any way to stop them from spinning or block the board?

    6 votes

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  17. cant scroll drafted cards

    Issues in draft on mobile since bloomburrow update:

    Can’t scroll up through selected cards during draft

    Can’t move cards to sodeboard

    16 votes

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  18. Cards with "Flash" are erroneously showing "Flashback" description text.

    Repro steps: While in a game, hover over any card with "Flash".

    Platform: Mac

    Actual results: "Flashback" description is appearing when that is not an ability of the highlighted card.

    Expected results: "Flashback" should not appear for cards that do not have that ability.

    11 votes

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  19. Did not get exp from Quests?

    How come i didnt get exp from daily quests even though i did two of those today? how can i get those 1000exp?

    16 votes

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  20. Crash

    Game crashes when I hover cursor over the daily quest button.

    15 votes

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