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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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1292 results found

  1. I can't edit any decks.

    Since the update today, I can no longer update any of my decks. When I go to edit deck it just stays frozen on the "Waiting for Server..." screen.

    24 votes

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    8 comments  ·  User Interface  ·  Admin →
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  2. Missing Rewards Mastery Pass Duskmourn

    I am missing some rewards from the Mastery Pass, esp. the 2000 gold coins (19) and the 400 gems (27, 38). Maybe some others, which I did not further check. Version 2024.42.10.6988.1099041

    10 votes

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    1 comment  ·  User Interface  ·  Admin →
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  3. Game crashes when I try to switch quests, open packs, start a match or do anything

    14 votes

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    0 comments  ·  User Interface  ·  Admin →
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  4. Unable to interact with the game at all except to play matches

    Game crashes if I hover over the quests, try to enter the store, open packs, etc. Essentially all the game allows me to do without it going unresponsive is to play matches.

    14 votes

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    0 comments  ·  User Interface  ·  Admin →
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  5. Theros

    Theros Nyx full art lands are not longer available in the Basic land style pool.

    10 votes

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    3 comments  ·  User Interface  ·  Admin →
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  6. Constant crashes experienced when trying to acces or change decks.

    1. Load up MTGA
    2. Using windows laptop
    3. When accessing either ranked or standard play game, should be able to change decks. 3a. When accessing decks section of website, should be able to access all previously built decks.
    4. When trying to change decks on either of the above points an error message is received advising "MTGA.exe. is not responding.
    5. Screenshots attached
    6. No workaround found, although you can still play the deck that is showing.
    13 votes

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    1 comment  ·  User Interface  ·  Admin →
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  7. Crash every 3 minutes on PC

    MTGA crashes every 3 minutes. I'm playing on PC with win 10.
    When I click on the store, MTGA crashes too

    12 votes

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    2 comments  ·  User Interface  ·  Admin →
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  8. Daily quest does not register XP on the mastery pass track

    I completed a 500 Daily quest but it does not register the XP on the mastery pass track.

    15 votes

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    1 comment  ·  User Interface  ·  Admin →
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  9. error updating data

    after the last update on march 5 with the relase of alchemy karlov manor i keep receiveng the message of ''error updating data'' i tried to reestart my internet, didnt work, tried to delete and donwload the game again still didnt worked, and this error keeps ocurring in my mobile as well, please solve this problem as fast as you can.

    41 votes

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    6 comments  ·  User Interface  ·  Admin →
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  10. UI interaction causes crash

    After the newest 9gb update, any time I open the game (on Windows), hovering over any interactable element in the UI causes the game to crash. Uninstalling and reinstalling has had no effect on the issue. It goes without saying, but the game is completely unplayable.

    13 votes

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    0 comments  ·  User Interface  ·  Admin →
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  11. MTGA crashes

    Since the latest update earlier this mtg arena keeps crashing repeatedly after seconds to a few minutes using it.
    i play mtga on mac via epic games.
    i add a log i captured on arena after restarting immediately after a crash.
    i already tried deinstalling an reinstalling arena and the epic client.
    when shutting down arena i receive the following error report (full report to long):

    Process: MTGA [24946]
    Path: /Users/Shared/*/MTGA.app/Contents/MacOS/MTGA
    Identifier: com.wizards.mtga
    Version: 2024.40.30 (0)
    Code Type: X86-64 (Native)
    Parent Process: EpicGamesLauncher-Mac-Shipping [24357]
    User ID: 501

    Date/Time: 2024-09-15 14:08:50.1156 +0200
    OS Version: macOS 13.6.9 (22G830)
    Report Version: 12
    Anonymous…

    12 votes

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    1 comment  ·  User Interface  ·  Admin →
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  12. Tiny Bones Sleeve

    Since the last update, the Tiny Bones bundle sleeve is just missing. Doesn't show anywhere in the game. I just left with a standard placeholder.

    19 votes

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    5 comments  ·  User Interface  ·  Admin →
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  13. The program MTGA.exe version 2022.3.42.52074 stopped interacting with Windows and was closed.

    Since the recent update, the application crashes frequently throwing Microsoft COM exceptions. It is concerning that the Arena status page shows all platforms as operational with no reported incidents today when this is clearly not the case.

    12 votes

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    1 comment  ·  User Interface  ·  Admin →
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  14. MTGA Crashes after doing specific actions (Mac)

    After the latest maintenance, MTGA has been crashing for me. Immediately after the maintenance and up until the mini-patch which customer support informed me of, this had included graphical glitches of flashing and noise across the screen. After that patch, things have improved, but certainly have not been fixed.

    In order to trigger the crash, I've been able to consistently reproduce it by hovering over a daily quest as if to reroll it (this will cause a crash even if you don't have the reroll available) or by entering the traditional draft event (where you would pay to buy a…

    12 votes

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    1 comment  ·  User Interface  ·  Admin →
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  15. Need of Professional pedicure tools

    Yesterday, I am thinking about upgrading my nail care routine and want to invest in professional manicure and pedicure tools. I am looking for high-quality tools that are durable, easy to use, and provide salon-like results at home. Do you recommend a good set or brand for these tools?

    1 vote

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    4 comments  ·  User Interface  ·  Admin →
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  16. Android App animation freezing after update today

    Android App animation freezing making game unplayable after today's update (Jan 21st). Neither restarting app nor performing repair in game resolves issue. Exact same problem replicated on both my Samsung Galaxy S23+ and Galaxy Tab S7. Please fix this!

    4 votes

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    1 comment  ·  User Interface  ·  Admin →
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  17. updating data

    It says : "Error Updating Data - Please check your connection and try again".

    after a new patch launched on Jan 26th.

    I think this is a bug.

    Thank you for your time and patience

    50 votes

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    6 comments  ·  User Interface  ·  Admin →
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  18. How to Write a Lab Report Conclusion?

    I’m almost done writing my lab report, but the conclusion has me completely stuck! I’m not sure how to wrap everything up effectively—what’s the best way to summarize findings without repeating everything? How do I make it impactful and tie everything together? Any tips or strategies for crafting a strong conclusion would be a huge help!

    1 vote

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    4 comments  ·  User Interface  ·  Admin →
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  19. game crashes when loading any other screen than the start page

    i am able to load into the start page with the play button and all animations working but if i click play or decks it immediatly crashes(windows) i also have an mtg assistant but have no clue how to get rid of it i have been trying for awhile now

    12 votes

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    0 comments  ·  User Interface  ·  Admin →
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  20. game not working properly after new update (nov 12/24)

    cant "open" packs or get rewards, game lags out and crashes.

    tried to do a sealed, same problem. could claim rewards by quitting arena and then reopening... but with sealed it forgets that i have opened the packs.

    tried to do a draft but it never showed me the cards and timed out for every pick for about 6 picks before crashing.

    i don't know what to do and checking on reddit it seems like noone else is having this problem

    3 votes

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    5 comments  ·  User Interface  ·  Admin →
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MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues