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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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1907 results found

  1. Error updating data

    My MTG Arena does not initiate since the last patch before Last Caverns of Ixalan and, for some reason, it loads the "Error Updating Data" screen. I've tryed every single solution avaliable on the internet, but none of them worked. What could it be?

    27 votes

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  2. Gold coin icon, that uses a draft token

    When looking at an events main screen a small gold coin icon appears above the rewards. When you click it, it uses a (in my case) draft token to enter the event. The gold coin icon is half a screen away from the draft token button, and i clicked it just to find out what it is, and for some reason was entered in the MH3 Traditional Draft, even though i didnt wanted to.

    9 votes

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  3. 470 votes

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  4. Bestow

    On mobile, when a bestowed creature dies it falls off but its icon stays small as if it is still an aura. If multiple creatures are created this way they stack on top of one another and are unable to be selected for the purposes of targeting, attacking, and blocking. Lost games because of this :(

    13 votes

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  5. Error Updating Data

    Until Jan 25, I just played the game on a PC completely normally, everything was OK. after the scheduled maintenance on Jan 26, when I launched the MTGA, then there's the problem: Error Updating Data.
    I've done those things trying to solve the problem, but not worked at all:
    1- Complete uninstallation and reinstallation
    2-Try steam, epic and MTGAInstaller.exe version, all meet the same problem
    3-Turn off firewalls and antivirus software
    4-try a US-VPN
    5-try another network via my phone hotspot
    6-restart computer after all other try
    7-Flush DNS and Winsock Reset, way as https://mtgarena-support.wizards.com/hc/en-us/articles/360000834323-Flush-DNS-and-Winsock-Reset
    8-Proxy had always been turned…

    26 votes

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  6. Cannot Connect

    Stuck at launch screen since update started today (12/12). Device is irrelevant, reinstall is irrelevant - have used all prior troubleshooting articles. Customer service won't help

    35 votes

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  7. 30 votes

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  8. koma cosmos

    Why is it so hard for you to fix Koma, the Cosmos Serpent? She crashes every game on mobile. Has been doing that for MONTHS. So many people have reported it, upvoted it and posted on social media about it by now. Do you guys go to work or just call in sick every second day or what's up with this company? At this point, it's just annoying. You earn so much money. Do your job and fix crucial bugs like this. This client is running like a beta-version because certain actions cause it to CRASH PERMANENTLY. That you're not…

    10 votes

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  9. Can't equip more than 9 phrases emote

    In the emote selection section of the profile, I cannot select more than 9 phrases.
    The counter below the list correctly shows the correct number selected and gives out an error when going over 15.
    The general error of "cannot equip more than 15 emotes of the type phrase" appears after the 10th emote is selected, disabling the confirm button.
    Selecting and deselecting a sticker eliminates the error and reactivates the confirm button, but when pressed it shows another error and propts you to discard any changes.

    9 votes

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  10. Tutorial Spark

    As of 2024-01-22, the tutorial spark is showing up on the home screen every time I access it - just logging in, moving from other screens, and after a match. Any time I come to the home screen, I hear"Congratulations on completing spark rank..."

    I don't know if it's a bug or a 'feature', but I would LOVE to disable this spark forever after the tutorial is done. Nothin against the spark, I've got 10+ years in the game - I'm all good.

    22 votes

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  11. Tutorial Voice Lines Repeat Indefinitely

    After completing the tutorial and color challenges, Spark is permanently stuck on the home screen. Every time I go to the home screen (start of program, click to it, or finish a match) it repeats the voice line "wow, you've beaten all of the color challenges"

    Please consider adding a 'disable spark' or 'disable tutorial' option while this is being worked on

    20 votes

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  12. Unable to get collection

    Title says all. Impossible to connect to servers in a stable manner. The error states 'network error - unable to get collection'.

    Tried all possible solutions listed in the troubleshooting section and nothing worked.

    Thanks

    11 votes

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  13. Can spark PLEASE STFU??

    Spark continues to "educate" me about my limited and constructed rank EVERY TIME I go into profile, it's incredibly irritating.

    Please fix before I lose it, spark is almost as bad as clippy.

    21 votes

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  14. Game keeps crashing

    Playing arena on iOS (iPhone). Keeps crashing several times during matches. Almost lost due to being timed out. I have uninstalled/reinstalled but it hasn’t fixed the problem. Was working great before the recent big upgrade. Very frustrating

    16 votes

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  15. Unable to log in after update

    Unable to log in after update. Tried logging in, update actioned, then the below message after "waiting for server".

    25 votes

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  16. Network error There was a problem communicating to the server. Post Game Update - Outlaws of Thunder Junction

    After today's game update (Outlaws of Thunder Junction)

    The status page shows everything is supposed to be operational again.

    However, I cannot connect to the server. I get the following error after ot

    Everything looks good but after loading inital scene. It takes some time showing Waiting for the Server... befor I get the Network error There was a problem communicating to the server. Or alternatively (Unable to get collection. Please try again later.

    6 votes

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  17. 13 votes

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  18. Your app won't load after the update

    First of all, your bug report forums have one of the worst user experiences I've ever seen in my entire life. Truly a testament to how little you care about your players.

    Second, your bugfest of an app isn't loading after the KTK update. If it's not too much trouble, could you maybe make your GAME WORK FOR ONCE IN YOUR LIVES?????

    24 votes

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  19. ネットワークエラーになり接続できない

    昨日2024/06/25から接続が不安定になり、本日から何度試してもネットワークエラーと表示され接続できなくなった。

    6 votes

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  20. No connection to server

    Can‘t connect to server after previous magic software update (apple iPad)

    23 votes

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