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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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1548 results found

  1. Error code 2

    I am getting error code 2 on login after several reinstall attempts. Same error code

    13 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  2. Application doesn’t start on iPhone

    After update of new capena, application of iOS can’t be started on iPhone.
    When I reinstall the application, the application start one time, but I couldn’t match play. After that ,the application couldn’t started on iPhone

    14 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  3. game stucked on checking for active matches. cant access anymore

    My game stucked on checking for active matches and cannot access anymore. Reinstall tried and it did not work. System not freezed, thus I suggest you to check the database and see if there is any issue on game status.

    repro steps:
    1. access game with my account
    2. game lunching and stucked on "checking for active games"

    expect result:
    1. game lunching successfully

    actual:
    1.game stucked on checking for active games

    notes:
    1.platform: PC
    2.Account using: 675804186@qq.com

    6 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  4. Card Selection disappeared during Draft

    In my first Strixhaven draft, I had 3 cards left in (i think) pack 2. I tried to select the only one on colour, but the card disappeared instead. My choice wasn't locked in, and the gap where the card was just had nothing in it, so it wasn't simply a visual bug (clicking where it was yielded nothing and I was forced to auto pick another card).

    I've included the log if that helps. As I say it was pick 13 in either pack 1 or 2. The card I tried to select was Serpentine Curve, which was the…

    200 votes

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    9 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  5. Aasset Error Detected

    Aasset Error Detected
    Arena will relauch to verify asset content.
    OK

    And when you click the OK button it just loops back to this page.

    Unplayable.

    After looking at these other complaints it seems ALOT of people have the same issue. Nothing helpes from our end.

    I have tried every thing I can find that may help the issue but no.

    The error is with you. Please fix it

    12 votes

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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  6. Login Queue

    Mac m1 12.4 . Can't login since June 24 2022 update. I am stuck at login queue. It works on my iPad. I have reboot and reinstall the game, it is the same, stuck at login queue

    9 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  7. トップ画面が白くなった

    2022.10.21のアップデート適用後トップ画面が白くなった。
    それ以外の画面は今までどおりの表示。

    4 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  8. Start screen bugged on mobile (android)

    I downloaded the neuesten Update for my mtga mobile App (android) today and now my Start screen looks like in the attached files

    3 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  9. Bug

    You can’t play background audio with the latest iPhone update 16.1.1 after the brothers war update I can no longer listen to podcasts or music while playing. Background audio apps work fine in all my other mobile app games.

    2 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  10. MTG Arena hangs when trying to exit game (only happens when run from Epic Games launcher)

    MTG Arena shouldn't hang when I'm done playing! Has been happening constantly since updating the Epic game launcher last week. When running MTGA.exe directly from the install location, the issue doesn't occur, so it seems to be related to the EGS launcher.
    NOTE: other games launched from EGS do not have any such issue...

    Windows 10 Pro, Ryzen 5600, 32GB RAM, NVidia 3060ti

    29 votes

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    17 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  11. Rewards being presented repeatedly on every log, and between games

    Hadnt played in months and now every time i log on or finish a game i have 6 pages of rewards that appear and forces me to click through every time. Its not giving additional copies of cards or gems, just showing them to me repeatedly. This is showing up on mobile and PC

    3 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  12. iPad app consistently crashes after New Capenna update

    MTG Arena compatible iPad Running iPadOS 15.4.1. Mtg arena started to consistently crash after New Capenna update downloaded. Have to uninstall, reinstall, and re-download the New Capenna update each time I want to play on the ipad. Problem occurs each time I close the app and try to reopen, at which point it crashes and I have to uninstall, reinstall, and re-download the New Capenna app yet again! When will this problem be fixed?

    13 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  13. mac black screen

    New update, the brothers war just came out on November 16th.
    When I load the game, after the loading initial screen thing, it just goes to a black screen with a cursor.
    I am running a Macbook Air 2012 MacOS Big Sur.
    My mac meets all the system requirements for MTG Arena.
    I had been able to play mtga perfectly fine before this.
    I uninstalled and reinstalled MTG Arena as well.
    I restarted my computer as well.
    Please fix this!

    3 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  14. Background Podcasts

    I used to be able to play arena while listening to podcasts. The latest update prevents that. What happened? Please fix!

    3 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  15. i get stuck on "loading card database" after installing about 50MB

    it doesn't install the game when in this state so I have to manually close and re-open it every time this happens

    3 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  16. Anyone else having issues with visuals in MTGA since the update? Cannot see life total, power/toughness, or card names.. its unplayable

    Anyone else having issues with visuals in MTGA since the update? Cannot see life total, power/toughness, or card names.. its unplayable

    4 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  17. Can’t even get to the load up screen

    Crashed when I joined an event,now it crashes before it even loads up.Tried uninstalling,loading from the app,etc.Can’t even play the game now

    13 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  18. Notification on decks

    Similar to when I have a pack to open, or their are daily deals I haven’t yet checked, I have the little light under my “decks” area of the interface at the top. When I click decks, there is nothing for me to interact with to remove that notifying light.

    5 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  19. the game is not starting

    everytime i open mtga app from my mac or my android, i only get a black screen, and a pop up "connection lost".
    I'm sure the problem is not my connection, since i'm doing everything else on internet without issues.

    5 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  20. 2 votes

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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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