MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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2202 results found
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Android 12 Rotation on Samsung Tablet
Using Android 12 on a Samsung Galaxy Tab S7, I've found the app rotates when open. What I mean by this, is if you turn the tablet vertical, you end up with a mini version of MTG Arena in the middle of the tablet and blank space above and below. I'm not sure a full screen game should do this. As a result of the rotation the app forces me to reconnect to the servers. It's quite frustrating.
If this is by design, please add a user setting that allows or disallows rotation.
4 votes -
black screen ios
i do everything in "Mobile Performance Issues & Crashes" and still have the problem
only black screen when i launch mtg arena in phone 13 pro max6 votes -
I can't trigger properly Shigeki's channeling skill and i lost a draft
Channeling doesn't trick the graveyard
2 votes -
PC Client is broken
I keep getting the unable to connect to server message when I open the program on my PC
3 votes -
connection
Game froze in the middle. Now it says, "Connection Lost." No matter what I do, it puts me in an endless cycle of "Connection Lost." screens. How can I reconnect?
9 votes -
Show phases button in options (or pressing L) don't work
When you set the game to show phases and go out of the settings, it doesn't show the phases still, and when you go back into settings it has unticked itself again. It does this over and over. Once you get locked into this bug, you cannot get the phases to show unless you force full control mode all the time.
Pretty huge bug as it makes you unable to play normally.
49 votes -
Constructed and limited progress does not advance. Have not moved from silver 4 either up or down
Constructed and limited progress does not advance. Have not moved from silver 4 either up or down
3 votes -
Show your hand
Why isn't there an option to concede and show your hand? It's possible according to the MTG rules to show your hand to the opponent. It would also show the player you are playing against that you concede because you had nothing you could do to win, or you were just unlucky and got manascrewed.
Why showing your hand is not even an option when conceding?
5 votes -
Secluded Courtyard Creature Type Missing
The Shrine creature type is not an option when playing the land Secluded Courtyard. This inhibits decks with Shrine creatures in them.
56 votes -
black screen
Black screen with cursor
38 votes -
Black screen
Android mobile device. App opens only to black screen. Turned phone off and back on, didn't work. Uninstalled and reinstalled app, didn't work. Maintenance performed on 01/27/2022 and game hasn't worked since.
8 votes -
Game Constantly Crashing on Mobile
I am getting fed up with how often I have to restart my game client on mobile or how many times I am basically issued game losses on the ladder when trying to climb to mythic because Arena decides thats all the sudden i can’t click on anything anymore but also it’s my turn and if I don’t respond I’m now roping out and I don’t find this out until it’s warning me that I’m just about to lose that I need to completely restart and 90% of the time the game has ended and my rank is lowered. It’s…
10 votes -
unable to login
Message: Unable to login: authentication failed. Attach failed to drop other attach. Timeout.
Both on pc and on phone.10 votes -
Did not advance mastery level when gained 1000 xp
Got 1000 xp from a daily quest (750) and first win of the day (250) and my mastery level did no go up. Not sure if got any experience at all...
6 votes -
game froze when casting cast out
the game froze after casting cast out, at the moment of choosig target, no way to move forward. Log attached.
BTW it is really annoying loosing the game this way... together with the bug in standard when declarinf blockers I have lost 5 games in 2 days.... is there a timeline to address these?3 votes -
crash when hitting play button
When I click on the Play button (main screen), the client crashes (crash report enclosed).
8 votes -
Application freezes when exiting
Application freezes when exiting
5 votes -
Mythic rank shows diamond icon
PC
Reach mythic
Expected the mythic thing to show but it is actually the diamond one. Unclear if I'll receive the 5 packs at the end of the season.8 votes -
Wrong Resolution on Second Screen
Wrong Screen Resolution after enabling second screen. I have a Windows laptop and if I play MTGA on the laptop screen everything is fine. But if I play on the second screen, which has a resolution of 1920x1200 the MTGA screen is cut off at either edge. If I change the MTGA resolution and then change it back it'll display the full width (with black bars on the bottom). I have to do this every time after I start MTGA after connecting the second screen. Once fixed, if the second display remains plugged in I don't have to do this…
2 votes -
Connection lost
Every time I try to log on and play the game it says I lost connection to the game server and I even logged out and changed my password to log back in and I got the same result
13 votes
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