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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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897 results found

  1. Save "find match" preferences when changing screens

    When changing your deck, sometimes the "Find match" selection switches from "Standard" to "Bot Match" or "Timeless play". Never do that. I want to play standard, which is the only mode I ever play so no need to "suggest" other stuff to me. I never want to click "play" and have to concede immediately since I am in the wrong mode

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  2. Unable to get collection : what have i to do to resolve? the problem is frequent almost daily

    Unable to get collection : what have i to do to resolve? the problem is frequent almost daily

    7 votes

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  3. Ancora problemi di caricamento del server

    Ancora problemi da ormai 3 giorni. Non si riesce a giocare. Ma cosa aspettate a risolvere??

    6 votes

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  4. Pass turn button needs confirmation

    So this screwed me over today. I was about to swing for kill and was checking my cards and mana (on mobile, so lots of tapping). As I let go of the card I was zooming in on, I went to select a card to the right and mistapped and hit the stupid pass/end turn button. Never used it before in my life and did not know it doesn’t have a confirmation (are you sure you want to pass/end turn?). This seems like a HUGE oversight. Needless to say I just said oops and scooped because that was that for…

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  5. Bug Report: black box covering opponent's field

    Game version: 2025.47.10.8329.1133811
    Platform: PC
    Expected results: I am able to see my opponent's side of the field
    Actual results: large black box covers opponent's field after declaring attackers multiple games in a row

    Details:
    During a quick draft match, after declaring attackers my opponent's half of the field was completely covered by a large black box and the sound effect that creatures make upon declaring attackers started playing rapidly in my headphones. The black box made it so I couldn't see any of my opponent's permanents, their health, hand, or the stack, and I wasn't able to activate abilities…

    1 vote

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  6. Crash crash crash

    The game begins to crash with todays update. Android versión. Cannot load the Main screen. Cannot get the log info.

    1 vote

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  7. Network error al login

    Ogni volta che il gioco deve connettersi al server dà errore. Soltanto una volta su 30 riesco ad accedere, ma dopo una partita, appena deve connettersi di nuovo al server, si blocca di nuovo

    5 votes

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  8. 4 votes

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  9. “Master” audio slider always resets to zero on launch

    I am running Arena on MacOS through the Epic Games Store. Every time I launch Arena, the “Master” audio slider resets to zero. I have to go to Audio settings to turn the volume back up; the other audio sliders all appear to keep their settings between launches. I believe this slider should remember its last setting between launches.

    1 vote

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  10. Network

    I’ve been trying to log in for 2 weeks but every time it gives me: network error, unable to get your collection.

    6 votes

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  11. Network

    I’ve been trying to log in for 2 weeks but every time it gives me: network error, unable to get your collection. I’ve tryed to disinstall and reinstall the app but nothing has change. Same error

    5 votes

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  12. can't connect to server

    Can't connect to server. Connection is OK. I've tried different connection but still not working at all.

    4 votes

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  13. Network Log-in error

    Everytime I want to play the screen gets black telling me that is waiting for server, after the loading ends it tells mee Error Updating Data but my connection is fine! Or if not that it tells me there is a Network error...
    How can I solve that=

    5 votes

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  14. unable to get collection

    When I start the client, after 1 minute of loading, I get the error: "Network Error: Unable to get collection." I get the same error on both Windows and Android.

    6 votes

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  15. Arena can't load my collection since two days

    Since yestarday, I can't enter the game, losing time and money. I'm not the only one, please try to resolve.

    2 votes

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  16. 6 votes

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  17. This Company ignores reports. Don't pay any real world money until they respond!

    The interface is buggy.
    Simple stuff — Some cards do not give you the option of priority when the rules state that you get to have it. Some cards also give you priority when there are no targets, forcing you to pass at every single step (ie Jolted Awake).

    Less simple stuff — Other players that auto-concede are either disconnecting/disconnected or are running a trainer that force quits. Us legit players will have to sit through it when it gets stuck. These should NEVER turn out to be a "draw". Give the win to the person who showed up and…

    2 votes

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  18. 1 vote

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  19. Daft reward packs and mastery packs opened but no cards from the packs have went into my collection.

    Packs opened on 20 April have not registered into collection. How do I resolve the issue?

    1 vote

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  20. My Creature Appears on Opponent's Side after Battle

    My creature attacked, was blocked, then my opponent and I both cast instants. My opponent conceded before damage was dealt.

    After the game, my creature appeared on my opponent's side of the battlefield as if it was under their control when the game ended.

    1 vote

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