MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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1682 results found
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Wild cards Bug
I craft 4 spirebluff canal, instead after a server disconnection, appear 4 sulfur Falls, i had to use another 4 wild card for the spirebluff canal Help Please!
1 vote -
Golden Pack contains two of same card within the pack. Is this possible with duplicate protection?
I received a Golden Pack from purchasing 10 Eldraine packs and it contained duplicate cards.
I got 2 "Agatha's Soul Cauldron" cards in the same pack.
Isn't this something that duplicate protection is supposed to block from happening?
1 vote -
Pact of Negation is Explorer legal
PoN is not legal in Pioneer. Also, Gatherer says is banned in Explorer (for some reason)
6 votes -
I'm missing my protected rare/mythic in my pack
...and no, I did not finish my collection. I'm 36 cards away from completing rare/mythic for this set so, I'm still a long way
1 vote -
リニューアル
リニューアル報酬において５枚共にアルケミーのカードが出現しましたがこれは仕様として正しいのでしょうか。（単に私の運がない？）
デイリー報酬やイベントで配布されるものはスタンダードに限られるとお知らせに記載がありますがリニューアル報酬はそれに含まれない？
※添付の画像はリニューアル報酬受け取った直後のコレクション画面です。
1 vote -
Renewal rewards
My renewal egg contained 5 Alchemy ICRs instead of standard-legal cards.
1 vote -
Disconnected during draft
- disconnected at 11:38 AM PT while in the middle of eldraine premier draft
- Note which platform you’re using: windows PC
- added a screenshot. I would like a new draft token or the 10000 gold to replace my lost draft.
3 votes -
Multicolor card borders
After the WOE update, 2 color cards from MOM onwards (including WOE, but not Middle Earth) are showing with full gold borders as though they were 3+ color cards. This seems like a bug because cards from WOE don't match how they're shown in promotional material.
1 vote -
Golden Pack Incorrect Contents
I recently opened a Golden Pack but it had a card that shouldn't be there, namely the LTR card Isildur's Fateful Strike in the attached screenshot. The arena website says that golden packs should only contain cards from the most recent set and standard legal sets, neither of which is Isildur's Fateful Strike.
Platform: Android
I would expect there to not be any LTR cards in the golden packs.
Steps taken: Opened a golden pack after Wilds of Eldraine released.Please let me know if there is anything else I can do to help with this reporting.
13 votes -
Non standard legal cards in golden packs
I just opened 10 golden packs which I just got from buying WOE packs. When I opened them I got LTR cards, which absolutely shouldn't be there, since golden packs are only supposed to contain standard legal cards, and LTR cards are not. I would like to have my golden packs refunded and for them to only give me standard legal cards
16 votes -
One more year... One more bug... My booster has gone missing!
Ok. So, again, the renewal has come with a lot of bugs. This time, one of the boosters given to me by what used to be the codes has simply gone missing. Where is it? Where are its cards? I don't know. Can Wizards answer these questions? Well, if they can't, I'd like another booster, please. Oh, and btw... whose idea was giving away Alchemy cards in the Renewal Gift?
2 votes -
Opened packs missing
Playing on mobile android. Purchased 90 packs, received 3 for free from in game messages. Opened 4 individually and while opening the 4th one the game time out. I went to my collection to see my cards and I did not see the new cards that would have been in the new pack. Tried again a few minutes later bt opening 10x at a time. The first one went well, the second 10x opening time out and again I dont see my new cards. I am waiting to open the remaining 79 packs. Can you either refund me the packs…
3 votes -
I wonder if the timing of the mission being displayed was correct.
I wonder if the timing of the mission being displayed was correct.
I used the white deck, but the mission displayed after the match ended did not progress.
3 votes -
Jump Into Middle Earth Packet Selection
According to https://magic.wizards.com/en/news/mtg-arena/jump-into-middle-earth-on-mtg-arena it states "Jump Into Middle-earth will present you with three options for your first packet. At least one option will be a packet you've never selected in a previous run of the event (unless you've selected them all). "
I've just paid the 1000 gold to start a new run; not only was the first packet one I have previously selected, but so was the second. I even specifically selected the first packet such that the multiple packets I have not yet selected could be present in the 2nd packet selection, based on the color restrictions.
Is…
5 votes -
duplicate protection
Hello,
Oppened March of the Machine booster and got 20 gems instead of a rare card, even though my collection is not compleat. There was a non standart legal rare in the pack, maybe that is the reason?
Anyway i think that standart legal cards shoul fall under protection, because theese are the cards that absolute majority of players are opening the packs for. Now i just paid 1000 gold to get 20 gems, i would call this a robbery.2 votes -
Multiple selection of decks
It would be fantastic to be able to select multiple decks simultaneously, for example, in order to delete them. I have now 95+decks and selecting them one by one to delete them and make space for new ones is a real PAIN.
3 votes -
Received gems instead of rares when opening End of season packs today.
On 9/1, I opened 4 packs of LTR and received gems instead of rares in 3 packs. The fourth pack contained a mythic; Thank You. The gems disappointed me because I have 9 LTR rares with only 1 or two copies. Please help me understand why gems instead of the desired/ expected rares. Thanks for a great product. MTGA is so much fun and readily accessible. mike
1 vote -
Deck Organisation Folders
You should be able to make Folders in your Decks. Like there's a line for starter decks and your Decks. And your Decks should have the feature to add more folders yourself. So you can for example have an folder for Standart alchemy, brawl, Not finished yet etc. I would find that great to get organised with your Decks and actually getting to use the 100 deck slots without losing the overview completly. As far as my programming skills go this should also not be too hard to be implemented
3 votes -
Craft All button spent a Rare Wildcard instead of a Mythic Wildcard
I was looking at an old Brawl deck I made with a single uncrafted card, Mythic Rare "Bladecoil Serpent", for the Midweek Magic (MWM) event on Magic the Gathering: Arena. I clicked the "Craft All" button, and got the warning that it would require "1 Mythic Rare Wildcard". I clicked the confirmation button, and went on with my day playing MWM.
Later, while checking my wildcard counts, I noticed my Rare Wildcards had decreased by one, but not my Mythic Rare Wildcards. I noticed this because I was counting them so I could determine whether I had enough to both…
1 vote -
How can I trade my Tales of Middle Earth packs for MoM Aftermath or Mom Packs?
How can I trade my Tales of Middle Earth packs for MoM Aftermath or MoM Packs? I just got 5 ToME packs for the end of the month.
2 votes
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