MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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2462 results found
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missing mastery pass mythic card reward streets of new capenna
For the past several levels of the Streets of New Capenna mastery pass the mythic card rewards are not showing up for me. I am not getting them. I have lost out on at least 4 mythic cards because of this.
8 votes -
Extinguish the light not gaining life bug
I cast Extinguish the light to kill my opponent's creature on response he made his creature indestructible with Take on Shield. His creature has 3 cmc so even though it was not destroyed I should have gained life still since that requirement is met . I did not gain the life and lost the game the next turn immediately. I need my gems back from the draft due to this ending my run. On PC
5 votes -
Victory reported as a loss
Victory..then given a Loss
7 votes -
draft failed, but 10k gold was taken
Draft attempted
I tried a Dominaria United draft, payed 10k Gold>
No players joined, and the draft did not end/exit.
After a few minutes, I exited the game.
When I logged back in, I got one pack and 50 gems as if the draft triggered and I lost 3 games and won none.
But I didn't get to draft and at least get some cards.3 votes -
Premier Draft DMU done before update has disappearted
Before Oct. 6th Update, I had drafted a Dominaria Updated Premier Draft, without playing any game
After the update, I logged in and found no deck in the Event Screen.
The gem cost was paid, the cards are in my collection, but I cannot play the event.
Can it be restored or will it be refunded?4 votes -
Opponent did not time out, I got a loss
I was playing in the Explorer Metagame Challenge, and was going into my fifth game. My opponent stopped playing but did not concede, so his timer started. When the timer was supposed to run out, it got stuck on the last second. I waited 30 minutes and still nothing had changed. I force closed my game and restarted to see if it was on my end, but came back to a loss. I don't know if this is a cheating thing or what, but I'd at least like my entry fee back. Attached are my logs.
2 votes -
"happy holidays" Disrespectful.
What an absolute slap in the face to the community that gives you more money than you would ever know what to do with. 1,000 xp... Such a joke. You people are scumbags and you need to go to ****. You can't even give up some gems or a few packs, greedy bastards. Not to mention this pathetic insult you sent to everybody is causing bugs so just more suffering for your supporters. Disgusting bunch of clowns.
2 votes -
Limited Events Missing
The Dominaria and Dominaria Alchemy events are not available for me to play…. I checked on both PC and iOS.
4 votes -
Premium draft bug
Premium draft cancelled, need refund.
4 votes -
Alchemy DMU Draft Disappeared
Alchemy DMU Premier Draft disappeared after one match (win). During the Draft process I could not click on the title bar to see the rotation of packs around the table, and the other players drafting had no avatars.
The draft proceeded and I was able to make my deck and play 1 match. After the match, I restarted the client.
The Alchemy Draft was then gone from the menu. I paid 1500 Gems for the draft that I would like refunded, or to continue my matches with 1 win and my drafted cards.
4 votes -
Hadana's Climb did not trigger on +2/+2 Jadelight Ranger
Jadelight Ranger enters the battle and explores 2 times, receives 2 counters. Combat initiates and Hadana's Climb targets Jadelight Ranger with 2 counters. BUG: Hadana's Climb does NOT add a third counter.
Repeated twice in the log.
1 vote -
You Come to a River displaying incorrectly in Chromatic Cube (wrong version)
In Chromatic Cube, You Come to a River shows up as the original version when you are drafting (1U, first option is a bounce), but in deck building (and I assume in gameplay, although I haven't tried it), it's the Alchemy version (2U, first option puts on top or bottom of library)
I noticed this because I drafted Geruda (companion - only even CMC cards) and it turned into a 3-drop in deck building which I couldn't play.
2 votes -
draft
Planeswalker card disappeared from draft when dragged and dropped. Became unselectable forcing other pick and than client crashed ending my session.
1 vote -
1 vote
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No cards visible in crimson vow draft
I cannot see the cards in the Crimson Vow draft I purchased, nor do cards seem to be drafted even though the draft has moved forward. I’d like to be refunded my 1500 gems.
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84F1C5DB-05A2-45F3-B894-B24B326062B8.png 1788 KB -
picture of issue.png 1578 KB -
Log20211112_111224.log 12 KB -
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Log20211111_220945.log 1796 KB -
mtgarenaissue.jpg 262 KB
32 votes -
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Abnormal settlement of restricted game
I have finished my last game, but the software still shows that the game is in progress. When I click the mouse to continue the game, the software will load abnormally, resulting in the game being stuck and unable to proceed. At present, I can't play a new series of restricted games again.
5 votes -
Alchemy
Can you not try and gouge historic players for every cent they have? It is completely possible to please people and make money you did it for twenty five years before secret lairs came out. Guess i will go play flesh and blood they seem to care about the players and it's more affordable.
37 votes -
Server not responding
During a draft event, the client became unresponsive. The screen greyed out with the error message "Waiting for Server". I checked to see if my internet wasn't working but it was fine so it was definitely the server. The client remained unresponsive for ~1 minute then crashed after windows detected the client as not responding. Upon reopening the first time I was shown only a black screen, then after that crashed the client was stuck at the "Joining Match". By the time the game loaded, the match was over, I presume a time out or game ceased to exist. This…
1 vote -
キューブドラフトに勝利したのになぜか敗北も同時に進み、そのまま敗退になった。
アリーナ版キューブドラフトにて、１勝２敗の状態でゲームを開始し、その後勝利したにもかかわらず、２勝３敗の状態になり、キューブドラフトがそのまま敗退扱いになった。
2 votes -
1 vote
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