MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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2473 results found
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Alchemy DMU Draft Disappeared
Alchemy DMU Premier Draft disappeared after one match (win). During the Draft process I could not click on the title bar to see the rotation of packs around the table, and the other players drafting had no avatars.
The draft proceeded and I was able to make my deck and play 1 match. After the match, I restarted the client.
The Alchemy Draft was then gone from the menu. I paid 1500 Gems for the draft that I would like refunded, or to continue my matches with 1 win and my drafted cards.
4 votes -
Hadana's Climb did not trigger on +2/+2 Jadelight Ranger
Jadelight Ranger enters the battle and explores 2 times, receives 2 counters. Combat initiates and Hadana's Climb targets Jadelight Ranger with 2 counters. BUG: Hadana's Climb does NOT add a third counter.
Repeated twice in the log.
1 vote -
You Come to a River displaying incorrectly in Chromatic Cube (wrong version)
In Chromatic Cube, You Come to a River shows up as the original version when you are drafting (1U, first option is a bounce), but in deck building (and I assume in gameplay, although I haven't tried it), it's the Alchemy version (2U, first option puts on top or bottom of library)
I noticed this because I drafted Geruda (companion - only even CMC cards) and it turned into a 3-drop in deck building which I couldn't play.
2 votes -
draft
Planeswalker card disappeared from draft when dragged and dropped. Became unselectable forcing other pick and than client crashed ending my session.
1 vote -
1 vote
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No cards visible in crimson vow draft
I cannot see the cards in the Crimson Vow draft I purchased, nor do cards seem to be drafted even though the draft has moved forward. I’d like to be refunded my 1500 gems.
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Log20211112_111224.log 12 KB -
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mtgarenaissue.jpg 262 KB
32 votes -
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Abnormal settlement of restricted game
I have finished my last game, but the software still shows that the game is in progress. When I click the mouse to continue the game, the software will load abnormally, resulting in the game being stuck and unable to proceed. At present, I can't play a new series of restricted games again.
5 votes -
Alchemy
Can you not try and gouge historic players for every cent they have? It is completely possible to please people and make money you did it for twenty five years before secret lairs came out. Guess i will go play flesh and blood they seem to care about the players and it's more affordable.
37 votes -
Server not responding
During a draft event, the client became unresponsive. The screen greyed out with the error message "Waiting for Server". I checked to see if my internet wasn't working but it was fine so it was definitely the server. The client remained unresponsive for ~1 minute then crashed after windows detected the client as not responding. Upon reopening the first time I was shown only a black screen, then after that crashed the client was stuck at the "Joining Match". By the time the game loaded, the match was over, I presume a time out or game ceased to exist. This…
1 vote -
キューブドラフトに勝利したのになぜか敗北も同時に進み、そのまま敗退になった。
アリーナ版キューブドラフトにて、１勝２敗の状態でゲームを開始し、その後勝利したにもかかわらず、２勝３敗の状態になり、キューブドラフトがそのまま敗退扱いになった。
2 votes -
1 vote
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premier draft froze after making pick
During a premier draft, I made a pick, the card disappeared, and it said "waiting for other players to pick" even though I had a stack of packs in my queue. I had to exit the game and restart, missing at least a pick, maybe 2. Log attached. I would like a gem refund.
10 votes -
Draft recorded pick incorrectly
Very odd bug, first ive seen it.
Pack 1 pick 2 of a snc traditional draft, i went to pick a last second mr orfeo, but was shown that a riveteers requisitioner was autopicked instead. No big deal - thought i was too slow.
Went through deck building with 3 requisitioner as normal, then got a network error when i tried to save the deck. When i reopened to rebuild, mr orfeo was in the pool in place of 1 of the requisitioners.
So, it seems like arena showed me that i had picked one cards (due to being slow)…
10 votes -
Start of match freeze mobile dmu
On my phone, had been waiting for a minute to find an opponent during premier draft of DMU. When the game finally found someone, it froze right on the attached screen. I tried restarting the game on the phone & even trying to start it on the computer, but I had lost the match by the time it was working again. I'm upset that I paid gems for the draft & that the game caused me to have a loss which reduces my chances of getting a good result in the event.
3 votes -
Fleshless Gladiator
I just played a match where my ooponent had a Fleshless Gladitor and Vraan, Executer Thran and some other creatures, he attacks i block the gladiator with a 1/1 creature to make sure i wont die to the trigger. And i lost i cant recall if i blocked wrong, can you help either way. I hope it is the right uploaded file, thanks
1 vote -
1 vote
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Titan of Industry bug
Titan of Industry would not show the browser and I could not select any of the choices and the game timed out and I lost.
5 votes -
SCHATZTRUHE
Die Schatztruhe bleibt bei mir seit langem bei 99,5% hängen. Ich habe über 50 Packungen geöffnet seitdem, aber da geht nichts.
1 vote -
Can't finish tutorial event
I guess you would have to create an account before 2022 when this specific event ended and then update the game to the current buildPC and Android same problemI cannot finish the tutorial event and it just sits in my quest barI should be able to finish this and move onI will post pictures belowThere is no workaround
Whenever I try to complete this even it just says Network Error Unable to Join Event Please try again later. It would be cool to get the rewards and gold but at this point I would just…
2 votes -
Jump In! Event New First Packet Issue
The latest patch appears to have reset the Jump In event packet history such that I'm not seeing new packets I've never selected before as advertised. I've wasted several entry fees by now testing this and trying to find new packets to little avail. Only once in ~4-5 events has there been a new packet available in the first selection.
There's a similar bug with ICR novelty being reset, so there's a "New" flare even if I have 4 of them already.
21 votes
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