MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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2752 results found
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ランクが下がる
ヒストリックイベント対戦中、勝利したらリミテッドのランクが一つ下がりました。以前にも(9/18日辺り)調整でBOt戦でリミテッドのランクが一つ下がりました。
うかつにイベント戦などもプレイ出来ないので、早急の改善をお願い致します。5 votes -
crash during draft picks
Arena seems to crash anytime I pick a card (specifically dragging into my pool) or move a card from pool to sideboard in Cube draft. It happens both during the draft and during deck building. The screen goes black and I can hear the card shuffling sound for a bit before the program closes and I briefly see a window for Arena Unity. This completely ruined my draft.
11 votes -
Crash During Draft
My Arena crashed during a draft. When I hit "reconnect," it stuck on the "An asset error occurred during your last play session. Validating asset file to ensure stability, this may take a while." It is stuck at 10% and will not move.
5 votes -
Remastered Format Bo3 Plea
This is just a heartfelt plea – can we please, please enable Bo3 for the upcoming KLR Limited format? Let’s just try it, and see how the numbers stack!
I've been musing on the reasons for limiting these supplementary formats to Bo1, and the only conclusion I can reach regards queues. But if data on overall Bo3 entrants suggests the numbers are insufficient to maintain two queues, could this result from there being only one queue in the first place? Is it not worth gambling (now, on a single short-term format) to test the waters and see whether more options…
2 votes -
Lost draft
Disconnect during draft. A lost one draft e one sealed. 10.000 gold e 2.000 diamonds.
14 votes -
Client Crashed during draft match
Client crashed during a Quick Draft, rendering me unable to play my turn, and resulting in a match loss. Is there a way to reverse the loss so I can play the full Draft? Thanks!
9 votes -
Prizes Earned Could Not Be Claimed
Prizes Earned Could Not Be Claimed - completed a standard event with 5 wins, pressed the claim prize button but nothing happened (no prize screen or increase in gold/new cards). I experienced a similar issue a few days ago also. Log for most recent instance attached.
6 votes -
Bug during 2021 core set premier draft event
When i start a match during 2021 core set premier draft event the game crashes to desktop. That made me loose 2 games!
9 votes -
Mythic Card not awarded
Mythic Card upon reaching Lvl 56 was not awarded.
I think this also happened the previous steps where a Mythic Card should have been awarded but I did not pay attention closely enough. Now at Lvl 56 it definitely was not awarded
6 votes -
I got kicked out of my draft in the middle and couldn't make the rest of my picks.
I got kicked out of my draft in the middle and couldn't make the rest of my picks. When it finally let me rejoin it gave me a message that it would take longer than usual (I don't remember the rest of the message). By the time I got back I had missed the rest of my picks and my draft ended up going really badly as a result.
4 votes -
Enchantments detaching from creatures causing cards like Kaya's Ghostform to fail.
Enchantments detaching from creatures causes Kaya's Ghostform to fail. E.g. destroy a creature with Ghostform attached, it detaches from creature, creature is destroyed but does not return.
20 votes -
Hello, impossible to finish a battle
Hello, impossible to finish a battle. The game crash systematicaly and impossible to join the battle after
7 votes -
se congela en quick draft y pierdo partida
estoy jugando un quick draft y se me congela la el cliente, luego al volver a entrar la partida esta perdida, no me dejaba entrar llegando a la partida y saliendose el cliente de nuevo
7 votes -
the game crashes in the middle of the draft, making me lose the tournament
Game crashes in a draft premium event of M21. I drafted the cards, but when starts the game against oponnent the game close in turn 2 or 3. I try enter in game, but it is no possible, and a lost the game. I lose two games, and I spend 10000 coins to make gems, i want my gold back!!
7 votes -
Dropped connection during Premier Draft
During my game in premier draft, my opponent disconnected and the game died, resulting in him losing the game and 1500 gems.
Please refund my 1500 gem entry fee for this event.
4 votes -
MTG Arena si blocca il gioco ma il timer del turno non si azzera
MTG Arena si blocca il gioco ma il timer del turno non si azzera
9 votes -
Mtg Arena Close before playing a match
Mtg Arena close before beggin a match, I´ve lost golds and gems in events when i want to play, lost gold in drafts and constructed events.
8 votes -
network connection
I completed the player draft portion of my event and now when I click play to play my first game I get a "Network Error" "Unable to join event. Try again later."
5 votes -
Jugando un premier draft jugando una tuerra en la segubda partida se sale del juego y cuando intento entrar se sale de nuevo
No funciona el juego me escupe, ya con la anterior presentación pasaban cosas parecidas y perdí gemas y monedas varias veces.
4 votes -
Not receiving credit for daily quest 4/22/2020
My daily quest to cast 20 black or blue spells. I took my BR deck into a few games to work on this.
I have now played and won 2 games and have received no credit for my daily quest or daily win counter. Please assist.
I should be receiving credit for these quests.
6 votes
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