MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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2577 results found
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Cutthroat eventprices
It is now impossible to play this game without spending money.
Playing events to earn gold and gems (duplicate r/m-ICR) was the only reasonable way to draft regularly and still be able to afford essential things, like food..3 votes -
ピック中に「フリーズ！！！」勝手にピックが進んでボロ負け！！！
ピック中に「フリーズ！！！」勝手にピックが進んでボロ負け！！！
ゴールド返してください！！！！！！3 votes -
What did you do to the Standard/Historic Events?
What the **** did you just do to the Standard Events? I've been trying to formulate something that could stand up to the format for several months, with the plan to use the deck to earn extra Arena Gold. Now, it's gone.
How are we as players supposed to earn additional Arena Gold now?
My suggestion is to return the Arena Gold as part of the rewards for playing in Standard events, or add new events where we CAN WIN Arena Gold.
3 votes -
Kicked out of Draft
Just got five picks into a Capenna Premier draft, made a sixth pick and the table froze. After rebooting the client, I have no events at all, much less a way to re-enter the draft. Felt normal until this.
2 votes -
Premier draft wiped after rebalancing cards
I had a Premier Draft Baldur’s Gate tournament with 1 win and no losses. After today’s rebalancing update, it’s completely gone. I understand you may have to do this because the cards changed, but I would really appreciate my 1500 gems refunded to me.
1 vote -
Gladiator Rewards not Copy Protected
I got two cards as a reward for participating in the Gladiator event - a Sacred Foundry and an Erebos. However, I already owned four copies of those cards. I think I may have been awarded gems for them, but why not make these rewards copy protected like you do for other events?
1 vote -
prismari command targeting myself for token and 2 damage to opponent
I in a was in a standard event casting Prismari Command using the two modes of creating a treasure and 2 damage to any target. I chose myself as a target for the treasure and 2 damage to my opponent. The damage went to the opponent correctly, but they also got my treasure token upon the spell resolving.
1 vote -
New update = automatically losing all my draft games?
This has happened to me a couple times now. When there is a new update and I am in the middle of a quick draft run, I update my client and when i re-open, I am given prizes based on how many wins I got for that event. Even though I hadn't lost three games, it's just assumed I lose the remaining. Why do it like this? At least give me a win for each remaining loss or something.
1 vote -
game close
My game closed in second game of the Qualifier Play In 06/11
I tried to open it several times but it always closed, after closing the process in the task manager it opened and did not enter any game, giving me a loss1 vote -
premier draft new capenna bug
Gold was debited while trying to premier draft new capenna. please refund as was unable to enter due to server error and must rebuy in.
3 votes -
Midweek magic reward rare I already had 4 of
I already had 4 Haunted ridges but I obtained another one from my Midweek Magic reward on 11th of August 2022. I immediately went to my collection and no card with "new" appeared.
1 vote -
Midweek Magic: Future Precons match freeze
I played 5 minutes ago against another player in "Midweek Magic: Future Precons" and when I played instant spells to boost "Storm Skreelix" then after playing 3rd instant and trying to play 4th spell, it freezed the match. Nothing could be done, nothing happened and I couldnt even enter the menu to "surrender/quit" the match.Even the timer didn't work After restarting the MTG Arena, It didnt count me a winner, nor a lose. Thanks to this bug I lost "won" match. :(
2 votes -
Player Draft Token Missing
I saved a player draft token from the previous mastery pass to use when this new Zendikar set came out. When I was finally able to log in today, I noticed there was another player draft token in the shop, so I bought that. However, the little icon at the top of the screen says I only have one player draft token.
Is this a visual bug, or was my old player draft token removed during the recent update? Please help!
126 votes -
Client Froze Upon Draft Entry - Refund Request
I was drafting the Kamigawa Flashback draft and my client froze right as the table filled. I ended up having to restart, and my first two picks were auto-selected. I've attached my log.
1 vote -
Keep Traditional Draft Rewards as they were
Starting April 28th 2022 there was an announcement that traditional draft rewards would be reduced. This is a major drop in expected rewards that is just not justified. Going from 3000 gems to 2500 in 3 wins and from 4 packs to 4 packs in 2 wins isn't at all compensated by the pity gems given for 0 and 1 losses. If at least the sum of the rewards per event remained the same, it could be justifiable, but this is just a blatant ****** by reducing the overall rewards while maintaining the entry fee.
3 votes -
Game dead
During a match game stuck, only way out is to conceded. Timer went out. Nothing is happening can move my card around.
Android platform
Tried to report bug, redirected here
1 vote -
Cemetery Prowler
(playing on PC) This issue has happened to me a few times now, whenever I play the card Cemetery Prowler the game instantly freezes and crashes. I can resume the game on my mobile device but if I try to join back on my PC the game immediately freezes again once I rejoin and crashes.
1 vote -
missing Explorer event
I am missing the new Explorer event and anything to do with Explorer from all my programs
3 votes -
Waiting for Server in Double Feature
Joined a Double Feature event for the first time. After every player in the table "readied", my game got stuck with the message: "Waiting for Server".
I waited for a while but the game just got stuck. I decided to read up on other people having similar problems on Twitter and saw that restarting the game solved it, but by then I had already auto-drafted almost the entirety of my first pack.
6 votes -
"Waiting for the Server" at beginning of draft, causing 2 packs of autopicks
I just fired a Double Feature draft, clicked "Ready" and then got a "Waiting for the server" screen with spinning wheel for ~5 minutes. I quit the app and restarted it and entered the draft at pick 10 on pack 2. So about 2 packs worth of autopicks. Needless to say a pretty worthless deck.
Log attached. Would love a refund of my draft entry. Thank you.
4 votes
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