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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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861 results found

  1. carta non aggiunta dopo acquisto

    no card was add after purchase in shop, daily discount

    LUPA MANNARA CAPOBRANCO

    already exist 1 copy in my collection so I expect to have 2

    1 vote

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  2. Pre Order Kamigawa Neon Dynasty bundle disapeared

    I pre-orderred both Kamigawa bundle. There showed up in my pack tab as unoped and able to be redeemed on the 10th of Feb. One of them is not showing up anymore (the one with the draft tokens)

    2021.12.80.3983.908401

    1 vote

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  3. PLAYNEO redeemed but didn't receive anything

    I think you enabled the code playneo too early. I tried keying it in out of curiosity and it accepted it. However, it waited for the server and eventually didn't do anything. I went to the packs section and alas there was nothing there. After retrying the code it says it was already redeemed.

    1 vote

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  4. product suggestion

    I purchused two planeswalkers from the store and the app (on android) never added the cards to my collection

    1 vote

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  5. Daily Deal (for STX lessons styles ) is not a good deal

    Common lesson styles were on store (Daily Deals) on 22 April 2021 with -75% off price.
    Common lesson styles were on store (Daily Deals) on 29 January 2022 with -25% off price only !
    I suggest WOTC to be vigilant to daily offers.

    1 vote

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    3 comments  ·  Store  ·  Admin →
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  6. **Billing problem: overcharged for gems

    **Problem: Tried to buy 1600 gems for AUD$14.99, was charged AUD$60.97

    Um…that’s not good. Could someone please get back to me on this

    Thanks

    **EDIT: Pic of receipt from apple added, corresponding receipt from bank. How am I supposed to have bought three seperate purchases in one tap?
    The bugs in this app have gotten serious. You owe me $45, thank you

    1 vote

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  7. Bonus for pre ordering both kamigawa bundles

    In the past players have received a bonus for preordering both bundles. I intend to preorder both $50 bundles for kamigawa as it looks great, but I'm disappointed there's no bonus for it. In the future, for sets I'm less interested in, I will be less likely to get both bundles.

    1 vote

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  8. Alchemy Rares and Uncommons replacing all VOW rares and uncommons in boosters

    Opening 3 booster packs from Crimson Vow resulted in all rares and uncommons being from Alchemy 22 instead.

    I understand the WotC is trying to push Alchemy on everyone, but come on. Opening Crimson Vow packs last week did not do this, and I wouldn't expect that in 3 packs of crimson Vow I didn't get a single crimson vow rare or uncommon despite not even having a full set.

    1 vote

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  9. Pre-Order isn’t available on mobile for NEO

    Neither the packs nor the draft bundles are available on mobile for preorder.

    1 vote

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  10. wrong display in shop

    the shop displays the pixel art snow covered mountain. I bought it, but it gets me the borderless standard art

    1 vote

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  11. Buy jem

    冒険者セットを購入したが、3,500ジェムが増えていなかった。
    冒険者アバターは入手していた。

    1 vote

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  12. Acquisto Daily Deal busta Alchemy non comparsa tra i pacchetti disponibili da aprire

    Ho acquistato una busta Alchemy dai Dayly Deals di oggi, ma questa non è comparsa tra i pacchetti apribili.Non ho modo di verificare se mi sono stati detratte le monete, ma in ogni caso l'offerta non è più acquistabile

    1 vote

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  13. 日替わりセールで購入したパックが表示されず開けない

    1/11(日本時間)の日替わりセールの アルケミーのパックが開けない

    1 vote

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  14. Store Bugged on Shadowspear

    Shadowspear was purchased... it shows purchased, and doesn't show available anywhere for any deck type.

    1 vote

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  15. My oko bundle disappeared

    I bought the OKO bundle ($49.99,50 packs of OTJ,painswalker oko and plainswalker oko’s card style) and the bundle disappeared just now,what happened to my account?

    0 votes

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  16. Purchased 10 Mythic Packs of But..

    I just purchased 10 Mythic packs MTG Arena of Khans of Tarkir. Are they are not playable? I did not see the card to be able to add to my Alchemy deck at all. A matter of fact they are not showing up in my Collection! My profile shows I have cards in Khans of Tarkir.

    0 votes

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    2 comments  ·  Store  ·  Admin →
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  17. Basic Island Throne-of-Eldraine parallax style

    I purchased the basic-island throne-of-eldraine parallax style (see capture), however the style added to my collection was the basic island parallax from war of the spark.

    Other users have posted the same bug on reddit:
    https://www.reddit.com/r/MagicArena/comments/17kbfgd/comment/k76vq2h/?utm_source=share&utm_medium=web2x&context=3

    Thanks for your help.

    0 votes

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  18. standard

    ファイレクシア完全なる統一以前のパックにスタンダードでは使用できませんと注意書きが出る

    0 votes

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  19. Throne of Eldraine unexpected pack opening behavior

    1. Give us the steps to reproduce the bug Open 2 packs for Throne of Eldraine
    2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS) PC
    3. Enter the actual results you’re experiencing Receive Gems reward, not expected Rare or Mythic card.
    4. Enter the expected results of the feature Expected a Rare or Mythic card when opening pack.
    5. Add any relevant screenshots/videos Currently have 221 of 276 rares and 70 or 88 Mythics collect in Throne of Eldraine. Opened 2 packs after winning 2 packs in recent draft event.
    6. If you found a workaround, please add workaround steps. none.
    0 votes

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    3 comments  ·  Store  ·  Admin →
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  20. Purchased item not available after I purchase it.

    Purchased Archangel Elspeth in Daily deals. Not showing up in deck builder or my collection at all, but took the coins that I used to purchase it.

    0 votes

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