MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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674 results found
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historic anthology always purchasable
Most of the time i can't build a fun deck because i don't have some of the historic anthology.
Why don't you make it always purchasable on the store?I know i can buy gems to buy pack and earn wildcards, but it's too much expensive in $$$. (example, i don't have the first 3 anthology, that means 108 rare and 24 MR) That's about 756 packs to buy the complete set (if my math is correct :D). (if you don't find any WC in the packs but that's impossible.)
That means about 700$ in gems.
Can you please add…
15 votes -
Bought Pack, but Golden Pack meter did not advance
I bought the MoM Pack in the Daily Deals, but the Golden Pack counter did not go up by one.
Can you take a look and maybe fix it. Thanks13 votes -
Internal Store Error when purchasing packs
When I purchase a pack, I get a message that says “Internal Error” and when I return to the pack screen, whatever I tried to purchase has been duplicated on the menu.
13 votes -
Purchase failed due to store error
Purchase gem failed from yesterday due to store error
12 votes -
PURCHASE PLANESWALKER PACKAGE
On 11/27/2021, I purchased a 4000 gold planeswalker bundle, but despite the fact that the coins have been scaled, the planeswalkers purchased are not in my collection.
I have already opened the ticket n ° 2259053 but I have not received any reply.12 votes -
Can't buy gems or welcome bundle in the Store, keep getting Temporary Error 2001
I have been trying to buy Welcome Bundle in the MTG Arena Store for days, but I keep getting temporary error 2001. I have tried contacting Xsolla, but haven't heard back from them for four days...
I am pretty sure problem is not with my credit card, since just today I bought a game from steam with the same card.
EDIT: I downloaded MTG arena to my android, and bought welcome bundle there. However, this does not fix the issue that I can't make purchases in my computer. This is just a workaround.
12 votes -
Receiving a Mythic Rare wildcard in an opened pack did not increase my number of available Mythic Rare wildcards
This week I opened a pack that I had purchased in the store. It contained a Mythic Rare wildcard. Before opening that pack, I had 5 Mythic Rare wildcards available. After opening the pack, I still had 5 available; it did not increase as it should have. Playing on PC. One-time issue.
12 votes -
Unable to purchase Gems - We've gotten totally lost...
This is a defect. Steps to repro:
- Open application
- Log in
- Navigate to the Store
- Select any item to purchase
Actual Result:
The system displays the message: "Waiting for Server..." then an error appears indicating that "We've totally lost...". In the log file I found the following entry associated with this problem:
[19249] [ZFBrowser] Error fetching html: {"error":"ERRUNKNOWN","url":"https://secure.xsolla.com/paystation3/?accesstoken=REDACTED
I'm not able to even reach the store page provided by Xsolla
Expected Result:
The use is able to reach the Store page and to purchase item(s)
System info:
Windows 10 64 bit
Time: GMT+1 07:3912 votes -
mythic rare not credited
Opened Ikoria pack. Triggered mythic rare reward. Rare card was still unrevealed. Rare card was a mythic wildcard. My total mythic wildcards only increased by one, not by two.
12 votes -
Golden packs containing cards that are not standard-legal
According to https://magic.wizards.com/en/mtgarena/drop-rates, golden packs will include:
"At least one card per pack will be Mythic from any standard-legal set, 2 cards will be Rare or Mythic from the latest set, and the final 3 cards will be Rare or Mythic from any current standard-legal set."
This means 4 cards will come from any standard-legal set, and 2 will be guaranteed to come from WOE. Because LTR is neither standard-legal nor the most recent set, these cards should not appear in golden packs.As a standard-only player, this hugely devalues golden packs and is honestly incredibly disappointed. I went…
11 votes -
Golden Pack error
I have bought the ten packs i need for getting a golden pack, in fact, the progress bar is full but the golden pac wont appear in my inventory
I have tried to reestart the game and oppened it in different devices but it wont work
11 votes -
purchase not given.
I tried to purchase the daily special of one pack of cards, but was not given the pack. The store said that it was purchased, but I did not get the pack. Rip-off!
11 votes -
Purchase of Event Items
I have 11,325 gold and I went to purchase a sticker set that has only 1 day left to buy. I hit the purchase button, but an error pops up saying I don't have enough gold. I have the dragon stickers in the bundle so the price dropped down to 3,950 gold. I would really like to buy the Baldur's Gate Sticker emotes.
Version
2023.28.40.4648.102295610 votes -
MoM Pack doesn't give golden pack progress
I bought MoM pack today but it doesn't advance golden pack meter despite advertisement on the store screen.
10 votes -
Golden Pack gives non-Standard cards
Hi Wizards,
I’ve just opened a Golden pack which gave me a card from the new LOTR set. I read the description on the main WotC that Golden pack only contains cards from Standard. Please help me to understand this10 votes -
LOTR Prerelease Packs Gone
I entered in this code from the LoTR prerelease event on my Arena account:
AAE7F-A1DAD-3B88B-84AC0-D00CC
It showed that I claimed the six packs and told me that they would be available to open on June 20th, 2023. Upon updating the game, these packs disappeared. All I have now are the three packs given to everyone.
Please refund immediately.
10 votes -
Coins total not updating
I'm not getting all my won coins. This has been going on for a few weeks. See screen shots 1) announcing 1250 coins won and 2) immediately afterwards when I have only 825 coins.
10 votes -
Golden pack
I bought 14 mom booster pack at 1000golds. I was at 10% of a golden pack (1/10 boosters). My golden pack counter apparently went up to max but never gave me the golden pack. Now it displays 0/10 and I did not get a golden pack while it should be 5/10 and I should have get a golden pack.
Please fix this. Very frustrating to expect a bonus booster of 6 rare and not get it.
10 votes -
explorer antholgy 2 not lsited
Explorer anthology 2 is not listed on my store or in bundles
10 votes -
Golden Pack progression
I have been at 6/10 progress with Golden Pack. Purchased 3 packs for 3000 gold and 1 pack for 1000 gold (all Brothers of War packs)... Golden Pack progressed to 8/10.
10 votes
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