MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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83 results found
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Missing styles following Spider-Man grant
Prior to the grant of Spider-Man (SPM) cards in place of Through the Omenpaths (OM1), I owned parallax/extended art styles for Viggo, Enforcer of Ig's Crossing (cognate to Eddie Brock) and Cren, Undercity Dreamer (cognate to Miles Morales). The collection interface now appears as though I do not own these styles, and curiously claims these styles cannot be purchased at this time (contrary to the behaviour of other OM1 styles).
Potentially relevant facts:I owned these styles but did not own any copies of the cards.
These were the only two cards from OM1 I owned no copies of.
I…3 votes -
3 votes
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Gems
Still can't buy the 9.99 gems
All the other works3 votes -
Payment with Paypal or Credit card freeze on white pop-up
I try to buy gems.
If i select Paypal, I can enter my login/pw but then it freezes on a white pop up.
If i selecte credit card, I can enter my details then validate on my phone, but then it Freeze on the "redirect to merchant" screen.
If i close mtga and restart I can get my gems, but this is really a poor experience.I'm on PC Windows 11 (with a strong gaming laptop)
Regards
Florent3 votes -
I am currently unable to purchase packs
For the past week I have been unable to purchase packs from the store. When I load the “get packs” tab of the store the tab is empty, except for the option to select which set I would be purchasing packs from. No matter which set I select no option to purchase packs is displayed.
3 votes -
Bought Packs but error occured
I bought 6 packs through MTG arena. Gold was deducted (6000 gold) and then an error message popped out saying internal store error. I got the packs but when I tried to open them, another error popped out but had nothing written on it but a OK button. I did not get any cards, nor did the wildcard counter reflect I opened any packs.
3 votes -
Bug
I purchased a mythic pack and received a rare card instead of a mythic card
2 votes -
Spiderman cosmetics
So wait....if we bought the cosmetics for the "Through The Omenpaths" cards of Spiderman....and WoTC is now giving us the actual Spiderman cards like should have happened in the first place....we don't get the foiled/cosmetic versions of the ones we got? We would have to rebuy those again...? Though they aren't showing as available at all?
2 votes -
Bugged Forest Art
The forest art of the 2021 basic lands set by Jonas De Ro is still bugged. The land is missing the mana symbol in the middle.
2 votes -
Pre-Order Store Description Bug
I'm thinking of buying a Marvel Heroes pre-order set, and below the Captain America set, there's a mention of an Iron Man sleeve and a sidekick. Does that mean I'll also get the Iron Man sleeve?
That would be great, but is it just a bug causing it to display incorrectly?
2 votes -
Problem paying with paypal
Im trying to buy some gems paying with paypal but its bugged or something and i get stuck in 2nd step.
2 votes -
Petite question à WoC et HASBRO
Répondez franchement, si quelqu'un parmis vous a un minimum de courage, de dignité ou de respect pour les clients:
Pourquoi je dépenserai de l'argent dans votre jeux quand on constate et que cela a été prouver que la pioche des cartes est truqué et que la matchmaking est manipulé?
2 votes -
Pricing item's fairly?
Why am I not able to purchase the exact amount of gems I need to purchase an item, why are they priced so weirdly and intentionally as to make it obtuse? Is the intention from this company to extort extra money from their loyal customers who support them?
2 votes -
minhas cartas ganhas estao como primeira mesmo nao sendo a primeira ganha
When receiving a card it appears as the first one even though it is not the first one I am opening... there are cards that I have 4 copies of, yet it appears as the first obtained... I have the feeling of losing different cards and even possibly losing the duplicate protection gems.
ao receber uma carta ela aparece como primeira mesmo nao sendo a primeira que estou abrindo..... tem cartas que tenho 4 copias porem ela aparece como primeira obtida .... tenho a sensação de estar perdendo cartas diferentes e ou ate mesmo esta perdendo as gemas de protecao…
2 votes -
Problems with the store
I tried to purchase a pack with the money of the game...the first time the store wasn't available, so I tried to restorethe data of the game (in options). I entered the game again and I could go in the store but not purchase anything. It says "error of the intern store"
2 votes -
Missing card from Pizza Bundle
I purchased the Pizza Bundle but did not get a Dark Ritual.
2 votes -
Duplicate error preventing wildcard purchase
Tried to buy rare wildcards from store, got an error message about me already owning the item and duplicate protection. Tried restarting client multiple times, proplem has persisted since shortly after TMNT release
2 votes -
New "Sale" is predatory
moving wildcards from a direct cash price to predatory Gem denominations artificially increases the minimum price floor. labeling a price hike or Gem-gating as a "sale" or "deal" is anti-consumer.
1 vote -
Puschase fail
Hi. I bought Lathril, Blade Of Elves from sale tab but its not shown as I get it. My gold shown spent so i am sure i bought her. İ was building deck with it then i closed the client than boom she is home.
1 vote -
marvel shield
So i bought the one time bundle from Marvel that was worth 10,000 gold coins. It gave you 10 packs, Captain America picture and the Shield as a companion. Well all my friends got the shield, but I didn't for some reason. It's still locked even though I bought the bundle. I don't know if it's a bug or what but I would like my shield please.
1 vote
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