MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
--------------
If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.
363 results found
-
Purchase failed due to store error
Purchase gem failed from yesterday due to store error
8 votes -
Mastery pass rewards not working above level 80
Mastery pass levels above 80 are not yielding the Uncommon card rewards. Please fix / refund
8 votes -
Unable to purchase Gems - We've gotten totally lost...
This is a defect. Steps to repro:
- Open application
- Log in
- Navigate to the Store
- Select any item to purchase
Actual Result:
The system displays the message: "Waiting for Server..." then an error appears indicating that "We've totally lost...". In the log file I found the following entry associated with this problem:
[19249] [ZFBrowser] Error fetching html: {"error":"ERRUNKNOWN","url":"https://secure.xsolla.com/paystation3/?accesstoken=REDACTED
I'm not able to even reach the store page provided by Xsolla
Expected Result:
The use is able to reach the Store page and to purchase item(s)
System info:
Windows 10 64 bit
Time: GMT+1 07:398 votes -
Shop missing summer sale bundles
The guildmaster collection and Matt Jukes lands bundles have disappeared from the shop.
They were available this morning, but have disappeared a few hours later.
On both phone and pc.7 votes -
Bug - can’t play the app “Asset Erorr”
Hey I can’t launch the app in both my IPhone (13 pro OS 15.4.1) nor on my iPad (also 15.4.1). The problem is “Assent Error detected “.
I deleted and reinstalled few times -didn’t work.
Also with VPN - didn’t work.
Can’t play , very very frustrating .
Please assist7 votes -
purchase not given.
I tried to purchase the daily special of one pack of cards, but was not given the pack. The store said that it was purchased, but I did not get the pack. Rip-off!
7 votes -
got gems instead of a rare card when opening a pack of an incomleted series
I got 20 gems instead of a rare card when opening a pack of an incomleted series (kaldheim)
7 votes -
A Bug where cards bought in 'daily deal' disappear
If I buy a card in the 'daily deal', the card I bought disappears and I can't find it. (Windows PC platform)
7 votes -
Mastery pass did not delivery mythic wildcards
I purchased the new masterpass today and after hours and obvious completion of all the mastery pass rewards I have still not received my mystic wildcards
7 votes -
Buying packs of cards and not getting all packs I bought
I bought 2 packs of 6 cards for 2400 gems and it only gave me 4 packs to open plz resolve this issue and give my account the gems back or my packs I am supposed to have plz
7 votes -
Mobile App Store not working
I have been playing on the mobile app for around a week now, and I have been unable to access the store since day 1. I thought this was just an issue with the beta but seems others are using store just fine. I reported issue and was told to uninstall and re-download which I did. Same issue still. I was also told to report issue here if reinstalling doesn't work. I'm playing on a new galaxy note 20.
7 votes -
Buy several card packs at once.
For example, I'm about to buy more than 130 kaldheim packs with gold... that will be 390 clicks.
Please, consider adding in the future a way to buy a customizable number of packs at the same time.Thank you, best regards.
7 votes -
Compré el pase de maestría y no recibí algunas recompensas.
Compré el pase de maestría estando en el nivel 24 de la maestría gratuita, sin embargo no recibí algunas recompensas previas como recompensas de cartas. No sé si se supone que ha de ser así, pero imagino que no, ¿no?
7 votes -
quest XP
Hi,
I try to optimise my daily quest and weekly quest for the mastery pass.
I notice a problem with the XP rewards. In this screen exemple i won for the second time today (100 XP) and my eleven time this week (250 XP). I must had 350 XP and i only received 275 XP.
That's not the first time I reported 2 other bug : I only win 500 XP on my daily quest (for a 750 XP Quest).
I will lose my objectif of lvl 80 because of the rewards bug (I will reach only the lvl 79…
7 votes -
Prerelease code not working
I picked up a Dominaria United prerelease pack and the code inside doesn’t work. I tried a few times in case of errors on my end but to no avail. It simply gives an error message saying that the code is wrong or already redeemed.
6 votes -
Arena Store: No longer able to purchase Forgotten Realms packs
Forgotten Realms so not currently available after the update. (7/7/2022)
6 votes -
Unable to purchase Baldurs Gate Wyll Pack bundle on iOS
The choice to purchase the Baldur's Gate Wyll Pack bundle is missing in the store for IOS devices.
Only the Lae'zel Play bundle is available
I can see the Wyll Pack Bundle from my desktop6 votes -
Ukraine
Please add a Ukraine flag sleeve to the store to allow players to show support for Ukraine in their war against Russia. 🇺🇦
6 votes -
Trade in System
Please make some way to trade in cards for wild cards. I’ve spent a couple hundred dollars on this game and can hardly finish a deck. It’s very difficult to get the cards you want because there are very few rewards for you to earn… so then I fall into the trap and buy gems. As a new player, I’ve made a lot of mistakes. Please come up with some kind of way to trade. I don’t care if it’s only rare! Or even if you have to trade in 5 or for just 1 wild! At least that’s a…
6 votes -
パックを開封した際、レアが全て揃っていないのにレアがジェムに変換された。
カルドハイムのパックを開封した再、レアが全て揃っていないのに20ジェムに変換された。
6 votes
- Don't see your idea?