network error - unable to get collection
Can't get in to the main user interface. Can't attach a log when no access to the main menu.
Error displayed: Network error - unable to get collection.
The client asks either to reconnect, log off or check Arena status server (all operational).
Restarted my PC, restarted my internet modem+router. Still same error.
I logged in earlier 6 hours ago, no such problem.
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Sathrim#43552 commented
I have been trying to connect ever since noon (eastern timezone) And it keeps messaging me that it's unable to get the collection and that there is a network error. i have already rebooted the modem. Thing is that I didn't have this problem this morning or any day before.
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ThePiez#30476 commented
non riesco più ad aprire il client, continua a darmi lo stesso messaggio "unable to get collection please try again later" ma sono ormai 2 giorni che non si collega, ho anche disinstallato e reinstallato ma non cambia nulla
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Rulvio#63135 commented
Same problem here, in the last few days I played some time but then starts this issue and the game is unreachable, Tried restart all restartable but nothing affrcted.
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AkronWood#37480 commented
Can't play mtg arena in pc. Network Error. Unable to get Collection.
I check DNS, antivirus and internet connection, uninstall and reinstall mtg arena and the problem continues. Pc and internet connection is ok. Only can access in phone, with android without WIFI. I Suppose is, Wizard’s or internet supplier company, bad interaction. In phone whit another internet supplier it works. Please check it. In Spain almost 50% of population had this internet supplier.Thanks
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Zero#17622 commented
Same problem , it got very bad after the update but it's been years this bug is around , and looks like they will never solve it ahahah
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CutySark#87144 commented
I have the same problem! In those 3 week i can’t play Arena
! If i can access, the game is so slow!How can i Fix it?
I losed some match for this issue….
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darkwilmore#70163 commented
Same problem since yesterday morning. no way to access the game.
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Heisemberg73#84813 commented
I now have the same problems..2 accounts not working : NETWORK ERROR UNABLE TO GET COLLECTION !! Until yesterday evening all worked fine. Now I got network issue on getting collection. The note for troubleshooting tips was not helpful. Location :Italy
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Vosx#28293 commented
I now have the same problems. Until yesterday evening all worked fine. Now I got network issue on getting collection. But status page states all system operational.
BTW: The note for troubleshooting tips was not helpful. I accept if there are problems after the launch, that would be normal. But basically you are saying that it is our fault. Really not helpful
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Mitrandir17#41836 commented
same problem as me, until 3pm today it worked, but now it won't let me log in anymore, and the technical support doesn't know how to solve it and sent me to look at the comments here. Bah
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Scicageki#31881 commented
Same issue.
I had to retry a few times to get in the game for the last few days, but today I couldn't launch the game at all. I did follow ALL suggested steps of the Technical Troubleshooting section (except for the US-based VPN), and the game is permanently stuck on a Network Error.Early set releases are the best time for farming gems on draft since there are a lot more players in, but I had to stare to a network error instead.
I guess I'm going back to Snap for a few days, or a few weeks, or forever. -
Drevo#02513 commented
I have had the same issue since 1/2 weeks ago, and after the WOE release it's even worse. Every time I boot the game I always got this message, and I've to retry at least 3/4 times before the game let me see the homepage. I've also tried to use the hotspot instead of my wifi home connection, but it all looks the same. Hoping it gets fixed, right now it's kinda unplayable.
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RNGesus#27815 commented
same issue, all the day: network error - unable to get collection
tried with different networks, different laptops, different profiles, same issue -
Hello,
For this type of issue we recommend checking our Technical Troubleshooting section, where you’ll find suggested steps and troubleshooting advice.
Thanks!
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alekun#36264 commented
Same issue here
Troubleshooting steps have not worked so far
Second time this happened after an update -
filip#98250 commented
Lately I have observed that when I log in from my work PC there is no such problem... However, when I log in from my home PC or from my phone (with mobile data or with the home wi-fi), the problem shows up 9 out of 10 times these days... btw I connect to the router wirelessly, so I cannot try Shaytorn's suggestion. I have tried DNS flushing, as well as various other suggestions. Nothing seems to be working reliably. The problem just shows up (and/or disappears) randomly. I am starting to suspect/assume it's a combination of something about my game account, in conjunction with something about my internet service provider, in conjunction with some kind of bug in the game client and/or servers. I wonder if it shows up in some specific geographic areas only... I think most people complaining about it are Europeans, but I'm not 100% sure
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Shaytorn#34725 commented
I swapped the port that my network cable pugged into on my router and it fixed the problem. Try that for now guys. Good luck.
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Shaytorn#34725 commented
Also getting this issue now... May be related to signing in from multiple devices, just a hunch. I was signed in on my work PC last and now this is happening on my home desktop
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Pterigios#71955 commented
For at least a week I face this problem with no apparent reason or solution to it...Hopefully in the next update will be fixed somehow.
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Mrleo#18435 commented
This problem started for me 1 day ago and all i get in response is to check tje troubleshoot section but nothing works, i reinstalled the game and i got to the main screen of the game then i close it and when i open it again the same problem pops out again