MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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6851 results found
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Game crashing entire computer
Ever since yesterday's update, the game has been crashing my computer. It's not just that the game won't work - it actively prevents me from closing or tabbing out of the application alongside it, requiring me to forcefully restart the computer. This has never happened before, as the game normally runs just fine.
I'm running it on the latest version of MacOS Sonoma, using the Epic Games store to launch the game. I cannot take screenshots or provide logs because the crashes prevent me from using my computer.
11 votes -
Bug preventing the casting of Fall of Kroog
Was playing in a match, had ample mana to cast Fall of Kroog, spell was unable to be cast, there were no effects on the board providing hexproof, shroud or protection, but regardless of how I tried casting the spell, which ranged from normal casting to it being exiled by Arcane Bombardment, it simply wasn't selectable as a castable spell
16 votes -
I haven't been receiving my mastery rewards for the past few levels
I haven't been receiving all of the mastery rewards for the bought mastery pass from level 30 and onwards, I noticed I didn't receive the two alchemy duskmourne mythic cards at level 34 nor did I receive the 400 gems at level 37 can we verify that these rewards are going through properly for all players
9 votes -
Bug
Not getting awards for completing mastery levels with pass, last 5 mastery pass levels didn't give my rewards for completion
I should have gotten a card style and orb, 2000 gold, 2 mythic cards and a card pack
Platform:Android
10 votes -
Mastery pass exp not awarded on October 21st
Completed several matches, reward screen indicates exp and coin awards, no progress on the exp tracker.
10 votes -
XP not add
XP earned from Daily Quests and Weekly wins are not adding to my Mastery Pass total.
15 votes -
Cannat get Mastery XP by winning
I have not received mastery XP from winnningsince 125 XP at level 33.
15 votes -
exp rewards
i'm not receiving exp from weekly wins and quest
12 votes -
Dollmaker's shop does not trigger sometimes
When playing Dollmaker's shop sometimes it does not trigger when I attack with a creature.
When Dollmaker's shop is on the battlefield whenever you attack with a non-Toy creature a 1/1 Toy creature is supposed to be created.
Sometimes this does not happen and sometimes it does which can be very frustrating during gameplay. I am experiencing this issue when playing on my Windows Laptop.6 votes -
can't access new matches, only recently played
Accessing to recently played games or events works fine, but I can't find new match types or choose a different deck
9 votes -
Reservoir Kraken not working properly
When playing with Sparky, Reservoir Kraken seemingly gives the opponent an option to tap my creature which is not the intended effect.
11 votes -
Sideboarding cards that aren't compatible with a companion can break sideboarding
Bug Summary: When sideboarding for a deck with a companion enabled, sideboarding in cards that are incompatible with the companion and clicking Submit without first removing the companion breaks sideboarding. By "breaks" I mean it reloads the UI with an unsideboarded deck, none of the sideboard cards are visible, and you can't interact with the deck or anything else until the timer reaches 0, at which point you'll be loaded into game 2 with the original un-sideboarded deck.
Platform: PC
Steps to Reproduce:
- Create a deck with a Companion (ie. Jegantha)
- Load into a traditional game and finish…11 votes -
Aven Interrupter interaction with Three Tree Batallion
When I get Aven Interrupter off of the Three Tree Batallion and create a 1/1 copy of Aven Interruptor, my opponents plotted spells still cost 2 instead of 4. And if the 2/2 gets destroyed there's no cost reduction at all anymore.
13 votes -
game randomly freezes
Game freezes when entering the pack section of the menu, or the shop. The game also freezes when entering the main menue and in matches. Uninstalled and installed the game, still same issue.
11 votes -
helm of the host bug
I had helm of the host unequipped while my opponent had a different equipment equipped to one of their creatures. at beginning of combat I got a token copy of their equipped creature. Once I equipped helm of the host at the beginning of my combat I got a token copy of my equipped creature and theirs.
22 votes -
Bug
After latest update (version: 2024.40.30.6688(6688.1090994)) I can no longer load the 'Packs' screen and the whole application freezes during games.
Platform: Windows 10Packs issue:
Load up application
Click 'Packs'
A black screen loads and I can hear the music.
After several seconds, the whole application crashesIn game freezing:
Normally on my turn, the game completely freezes and eventually the application crashes
I have to restart the application to continueI have uninstalled and reinstalled, but it made no difference
12 votes -
Game Crashes on Quest Reroll or Randomly During Games
Game Crashes on Quest Reroll or Randomly During Games
When starting the game (Windows 11 client, PC), the game will freeze and become unresponsive indefinitely when mousing over the quest reroll icon (on the homepage), or at some point during an active game.12 votes -
Kicked out of premier draft game
Yesterday I completed the draft portion of a Duskmourne Premier draft and built my deck. Today I queued up for a game and in the middle of the game (~turn 4) I was suddenly shown "waiting for server" for a second or two then returned to the Premier draft screen with a score of zero wins and zero losses. I queued up again, got another match, and the same issue occurred in which mid game I was suddenly shown "waiting for server" then returned to the Premier Draft screen. I exited the game and have now reopened, and it says…
6 votes -
Shardmage's Rescue didn't give hexproof
In a Duskmourn draft an opponent played Fear of Abduction and targeted my Beast (created by Toby), I played Shardmage's Rescue, but the creature got exiled anyway.
10 votes -
Crash
The game crashes on Windows
12 votes
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