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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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9403 results found

  1. Network error

    I'm trying to start a game but I get "Network error. Unable to join event. Please try again later." But I'm not trying to join an event, I'm trying to play a game. There's nothing wrong with my internet connection.

    16 votes
    0 comments  ·  Gameplay  ·  Admin →
    How important is this to you?

  2. Friendly brawl challenge going through as 60-card

    Friendly brawl challenge going through as 60-card

    24 votes
    4 comments  ·  Gameplay  ·  Admin →
    How important is this to you?

  3. First turn game froze, lost match

    Game froze my first spell to remove ruin crab, had to restart and then it was my second turn and I’d already lost the advantage. Had to concede ranked match.

    7 votes
    0 comments  ·  Gameplay  ·  Admin →
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  4. Auto-Tap Overrides Manually Tapped Mana

    I cast the card Primal Might and target my Ghidora mutated on elvish mystic. I tapped all my mana manually and it when I click confirm for the amount I want pay and it auto taps my Ghidora instead of the mana I manually tapped. Causing me to lose.

    7 votes
    0 comments  ·  Gameplay  ·  Admin →
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  5. Player turn time limit

    For the love of god, reduce the amount of time a player has to use each round, or at least reduce the amount of time before the time outs kick in. The turn length gets used and abused because of the game design. No one needs more than 30 seconds to figure their turn out. Just another ding in this game.

    17 votes
    4 comments  ·  Gameplay  ·  Admin →
    How important is this to you?

  6. Bad shuffling at start

    My decks dont shuffle right i keep getting the same starting hand it makes playing boring because its a **** starting hand and everyone else is getting optimal start hands

    22 votes
    1 comment  ·  Gameplay  ·  Admin →
    How important is this to you?

  7. Alternate card styles

    Is this issue being worked? I reported this 2 weeks ago.

    The alternate card styles show in deck builder but not in matches.

    To be clear, its only card styles that the artwork vis different from the original arts on the card. so the styles that have motion but are still the same. art appear to work.

    24 votes
    5 comments  ·  Gameplay  ·  Admin →
    How important is this to you?

  8. Reduced cost in alchemy bugged

    I am playing from an IPhone; in alchemy is bugged the reduced mana cost of everything from spell like discover the formula or Geistchanneler, even trying to pay the mana cost manually; the game want me to pay the original mana cost.

    14 votes
    0 comments  ·  Gameplay  ·  Admin →
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  9. Player Reporting system is pointless if repeat offenders are allowed to continue abuse.

    In order to foster a fun playing environment, abusive players should be banned/suspended from play. Currently, it seems this is not the case. Three times in the past month, I have been matched up with a player named BlueSovereign who abuses the turn timer. Every time, I report that player but it seems my reporting does not result in any change.

    If that is the case, using the reporting system is pointless.

    5 votes
    2 comments  ·  Gameplay  ·  Admin →
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  10. Matchmaking broken

    Matchmaking does not work. I have tried Historic Brawl, Jumpstart, and Standard Ranked queues. I sit in the queues for minutes and can't get a match. Either nobody is playing or matchmaker is broken, both of which should be Code Red for y'all.

    51 votes
    6 comments  ·  Gameplay  ·  Admin →
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  11. game rng

    Fix the random number generator, after 4 games of the same thing happening over and over, the last one being rediculously rigged (had to shrink down to a hand of 4 just to get 2 mana, getting 5 plains in a row when my mana is split literally 50/50, playing a counter deck getting perfect mana, and drawing a perfect blend of counterspells, creatures and lands) this is laughable, and it was the same for the 4 games before that. I've painstakingly played this deck to measure how much mana I should have in my deck to ensure I'm not…

    17 votes
    0 comments  ·  Gameplay  ·  Admin →
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  12. game freeze

    game freezes during play

    19 votes
    3 comments  ·  Gameplay  ·  Admin →
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  13. Games are lost when pressing cancel before games begin

    I have now lost three draft games by clicking "Cancel" when entering a game. At first it cancels the game and sends me to the draft-menu site as normal, but then later it says that I have lost the game.

    10 votes
    1 comment  ·  Gameplay  ·  Admin →
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  14. Game freezes

    Game freezes while playing mid match on mobile device. Have to shut down and reload, it then changes my avatar to a random figure and all emotes and messages are blanked out.

    34 votes
    4 comments  ·  Gameplay  ·  Admin →
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  15. Lost match while waiting for opponent

    I received my last loss of the draft after a minute-plus "Waiting for Opponent" screen, followed by a restart, followed by a five-minute "Waiting for Opponent" screen that wouldn't end until a hard reboot. I would appreciate a refund; was really enjoying playing that deck.

    14 votes
    2 comments  ·  Gameplay  ·  Admin →
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  16. Victories are not giving me experience for mastery tree

    Aside from experience daily quests I am no longer getting experience from wins for my mastery tree

    18 votes
    1 comment  ·  Gameplay  ·  Admin →
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  17. Freezing

    The game keeps freezing in the middle of matches and occasionally while in the deck builder. Usually it happens either while the match is loading or after either me or the opponent plays a card. The game will just freeze completely, it doesnt really impede gameplay but you have to close the game and wait for it to load back in. After it loads back in your avatar is defaulted to Ajani and you cant do any emotes the rest of the match because the emote bar becomes completely black. You can still play normally but to your opponent you…

    9 votes
    2 comments  ·  Gameplay  ·  Admin →
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  18. Draft card lost

    When I attended a draft event, the card I picked turned into another card. Then on the deck building screen the card was gone and I was forced to build a deck with fewer cards!

    8 votes
    1 comment  ·  Gameplay  ·  Admin →
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  19. Unable to cast spells at instant speed

    During game 3 in Traditional Draft, I was suddenly unable to cast spells at instant speed. Could not trigger Ninjuitsu, and could not cast a Spell Pierce to counter my opponent's bomb. This caused me to lose the match-up.

    17 votes
    0 comments  ·  Gameplay  ·  Admin →
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  20. Land bug

    Land I played wasn’t actually counted as played. The land was on the table but didn’t give any mana. So I wasn’t able to play spells I needed. After reloading app during the same match I found this land in my hand. Lost Premier draft game because of this :(

    16 votes
    8 comments  ·  Gameplay  ·  Admin →
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MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues