MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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1760 results found
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Spelling Error
Your "don't get caught sleeping" promo on Arena in the rotating pictures has available spelled as "availalbe"
1 vote -
I says i have packs while even though i don't have them yet.
Today I preordered the Agatha pack bundle on Arena, and I have a small annoyance. The interface indicates I have packs (because of the preorder WoE packs) but checking my Packs page doesn't remove the indication. The problem is shown in the picture below. It really bugs me, because every time I see it, I think I have a new pack, and then I remember it's just the preorder, and I can't tell when I do get a new pack.
1 vote -
Eternal Loading
my arena get stuk at the loading screen forever since 12th . "Verifying online matches"
2 votes -
battle pass experience
I win three matchs, the counter increase in weekly wins but the experience don't increase in the battle pass
3 votes -
game window repeatedly disappearing when I matched an opponent
This happened twice within a day, one in the BRO quick draft and the other in the KDH premier draft, both results me lose the match without even see my first hand.
They all happened at my second match after finish building my deck, and at the exact moment when I successfully matched with an opponent, then the game window(PC) just completely went disappear. When I tried to restart the game right after, the window disappeared again at the reconnect surface, repeatedly.
I was able to open the game normally after a while but it shows I got another lose.
4 votes -
Show phases button in options (or pressing L) don't work
When you set the game to show phases and go out of the settings, it doesn't show the phases still, and when you go back into settings it has unticked itself again. It does this over and over. Once you get locked into this bug, you cannot get the phases to show unless you force full control mode all the time.
Pretty huge bug as it makes you unable to play normally.
48 votes -
Fix bug submission webpages
First off, there are several posts about people not understanding bug submission. It's like you're trying to avoid admitting there are problems.
Attached are the 4 steps a user would take to submit a bug, and the actual option to categorize it as a bug is not available.
1 vote -
Error en el ingreso a un duelo
Celular Android
Error al iniciar un duelo. No me permite elegir mazos. No me permite jugar sin reiniciar el juego1 vote -
Silver Reward missing text
In the season rewards screen it shows the reward icons for the silver rank correctly (1 pack + gold), but the text under the reward only says "1 pack" (it is missing the gold amount in text).
1 vote -
Asset Error Detected
After the latest update, I can't get in. I get "asset error detected" message. I tried rebooting, uninstalling/installing (both Epic and MTGA), and tried connecting to a different wi-fi. Always the same error immediately upon entering. I'm on a macbook pro.
34 votes -
secret rendezvous, loran of the third path don't auto-target
secret rendezvous, loran of the third path both have "target opponent" but force a manual target. Other cards automatically target the only valid opponent.
1 vote -
mycosynth gardens, mana rock, qq
when using mycosynth gardens to copy a mana rock, qq then does not automatically tap it, even though it is no longer a land.
1 vote -
Error with server cant load past intro
Everything is slow as usual but then after the intro scene there is a pop up that says can't communicate with server. And suggest either to tell you reconnect or quit.
2 votes -
Cannot play games outside of recently played
Cannot click play button in any play menu except for the Recently played tab.
1 vote -
Draft recorded a loss for a canceled game
I canceled my game before queuing to make an adjustment, and it successfully canceled the game, but still recorded a loss for me.
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Screenshot 2024-02-27 204137.png 3338 KB -
Log20231216_133929.log 259 KB -
Log20231216_133929.log 259 KB -
Log20231114_203403.log 18467 KB -
UTC_Log - 04-27-2023 13.29.32.log 11374 KB -
Log20221120_215138.log 34 KB -
Log20221117_124511.log 36 KB -
Draft Issue.png 3539 KB -
arena tutor match record.png 443 KB -
arena match record.png 1693 KB -
Log20210728_115021.log 3708 KB -
IMG_20210421_132552773.jpg 3092 KB -
Log20210420_201107.log 4461 KB
567 votes -
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Android Samsung Frozen - Solution inside (To Developers team)
Hi.
In android - samsung devices the game crashes a lot. Freeze and you need to kill app and enter again.
The problem is the unity engine that is used by Arena and Samsung. I have the same issues in the game i am making.
The solution that help me is here:
In the editor of unity:
Fixed It By Disabling Optimized Frame Pacing In PlayerSettings>ResolutionAndPresentation>Optimized Frame Pacing
Regards
2 votes -
Golden Pack progress stuck on screen
All I did was check the daily store and went back to the main menu. Was about to start a draft when I noticed it was still there. Went back to the menu and it was still there. Restarting the application fixed the problem, still its inconvenient.
2 votes -
Tekuthal Inquiry Dominus can't remove counters from stacked creatures
Version: Android 2023.24.0.1792.986775
Situation: I had two Tainted Observers, each with two -1/-1 counters on them (making each one a 0/1). This was during my declare attackers step, and both Tainted Observers were attacking. The game UI had stacked the two creatures on top of each other.
Bug: I tried to activate my Tekuthal, Inquiry Dominus by paying 4 life and removing 3 of the -1/-1 counters from the Tainted Observers, but since the two creatures were stacked on top of each other, I could not select the 2nd Observer when selecting the 3 counters to remove. Thus I couldn't…3 votes -
Cannot go beyond colour challenge & starter decks
Have completed all the starter deck challenges, as well as all of the colour challenge fights, but both are still saying “resume”, and I am unable to participate in any other event types.
4 votes -
App stuck on Retrieving Asset Manifest
Mobile app on iPhone. Posted the same a few days ago and issue was fixed for about 24 hours.
When opening mobile app loading screen is stuck on “Retrieving Asset Manifest” then “Error updating data”Have restarted phone, toggled Wi-Fi, uninstalled and reinstalled app. Same issue.
9 votes
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