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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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1505 results found

  1. Friend list

    Cannot connect to friend list. Updated today across all devices.

    28 votes
    2 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  2. my friend list is not working

    i see my friendlist dissapeared and also my name on the friendlist says username#12345 when i log out and then login my username corrects and says my id without the number... but if i close arena and reopen it it returns with the username#12345 name. and without my friends in any case

    199 votes
    50 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  3. Consistent lag with good connectivity

    Consistent lag despite solid internet connection. Makes the game unplayable and unenjoyable. Logged in for first time in a month or two and the lag isn't getting better

    22 votes
    4 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  4. Please fix your matchmaking

    Your matchmaker is constantly making me play a mirror match. Nine games out of ten will have at least one card in common with my deck. This makes for stale matches, especially when playing a control deck. Please make the match maker random!

    6 votes
    0 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  5. can't skip tutorial

    can't skip tutorial.... this bug sucks

    48 votes
    8 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  6. activated abillities wont activate

    Activated abilities wouldn't work. I couldn't activate the abilities of any of my creatures in my deck.

    21 votes
    7 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  7. Block function

    Sometimes, players display conduct that makes me just not want to play against them any more. I'd like the ability to block players so that the matching algorithm won't put me against them.

    I understand that ranked play can't really accommodate that, but I can't think of any reason this shouldn't be allowed in the unranked queue. (Looking at you, opponents who stall with every last second.)

    13 votes
    1 comment  ·  User Interface  ·  Admin →
    How important is this to you?

  8. IOS friend request/challenge bugged

    I’ve tried to friend request a buddy from work we wanted to challenge each other but couldn’t friend each other we’re both on IOS I have an iPhone 11 he has a iPhone 12. When we couldn’t friend each other via display name we tried email and nothing worked. That when we tried challenging each other and still that was bugged too. So I’m reaching out to support to help us.

    18 votes
    2 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  9. Connection Lost

    I am trying to log in to Arena and it just gives me this error of Connection Lost: You have lost your connection to the server

    84 votes
    18 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  10. Rank not leveling.

    While playing there is no Rank Tier that is visible before or after matches. When I visit my profile it shows that I am Bronze Tier 4 even though I have won enough to level higher. After wins there is no progression or indication in rank tiers, so this affects my seasonal rewards.

    31 votes
    8 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  11. Mac Resolution issue

    The resolution is not working properly for Mac. Can only run in windowed mode. Need to fix resolution to accommodate fullscreen.

    52 votes
    3 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  12. Please allow users to save their preferred online status.

    MTG Arena previously allowed users to choose their default status (online, offline, busy) and saved the setting for future use. Now when you log in, the status defaults to "Online" even if you change the status to "Offline" prior to closing. I liked the ability to control whether others saw me as online or not. Can we please get this back?

    12 votes
    2 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  13. Crazy idea, but, how about the feedback section actually letting you give feedback.

    As above. Instead of an endless loop of use to no one, how about letting the feedback form actually exist. Seems like it's in exile like the shuffler is.

    32 votes
    2 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  14. MTGA Crash

    Launch Game and Crash Randomly , i try many times relaunch game but crash on loading.

    104 votes
    10 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  15. Mouse clicks are unreliable on Mac

    I've installed Arena on two different Macs, and they’re both having the same issue: mouse interaction is very unreliable. Clicking on things doesn’t always work — I’ll often have to click a button or a card multiple times to get it to register, but then occasionally it’ll work fine on the first try. This is true throughout the interface — from the home screen to in-game actions (for example, when clicking the “Play” button on the home screen, I routinely needed to click at least three times to get the blade to open). Dragging cards has also been very fickle,…

    68 votes
    28 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  16. Android login/pw auto fill doesnt work

    Option appears for google to auto fill username and password, but the app simply doesn't accept it, and leaves the PW field blank.

    10 votes
    2 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  17. Arena is stuck on "Retrieving asset manifest" on Mac

    After yesterday's system maintenance, I cannot get any of my mac machines to get beyond the "Retrieving asset manifest" screen on Arena. I have tried deleting and re-installing Arena with the same result.

    I don't know of any workaround, I'd be happy to try a workaround to get this working.

    Thanks in advance.

    14 votes
    1 comment  ·  User Interface  ·  Admin →
    How important is this to you?

  18. Brawl decks not selectable

    On PC Arena, when trying to challenge a friend to Brawl, our brawl decks are not selectable, only our standard decks.

    33 votes
    2 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  19. Frequent Mac crashes

    Mac client won't stop crashing. Happens everyday

    56 votes
    8 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  20. Fix Resend Verification Email feature

    It seems that you now have to login to your account before submitting a request to Customer Service. However, the website asks you to verify your email adress first, which I am unable to do because it won't send me the verification email. I think that the Send Verification email feature might be broken. It's been hours now and I still can't find said email. And yes, I've checked my spam folder.

    17 votes
    9 comments  ·  User Interface  ·  Admin →
    How important is this to you?
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MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base

(thinking…)

MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues