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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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2530 results found

  1. Golden Packs NOT recieved even though game says "Each pack purchased will advance golden pack meter"

    the in game display text says "EACH pack you purchased will advance your golden pack meter" But this is a lie. Customer service doesn't care about the lie. They just want our money and don't care.

    1 vote

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    3 comments  ·  Events  ·  Admin →
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  2. I incurred a loss during a sealed event. No idea why.

    I incurred a loss during a sealed event. No idea why. I waited for a match to start for around a minute and then when I returmed to home screen, the loss was there, logged. This has happened to me before, but I have not had any internet, or connectivity issues.

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  3. Leveling in Arena

    I lose levels when I'm playing arena mode. I was close to being platinum 1, won a battle and was reset at platinum 4.

    1 vote

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  4. 1 vote

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    3 comments  ·  Events  ·  Admin →
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  5. cards on quick draft didn't start to show up at all

    Just start quick draft but none of the booster cards show up

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  6. SERVER CRASHING

    today I started a draft of the new collection (MKM) and due to instabilities in the server I couldn't perform at the event, I tested the internet and it was not a data package problem, if possible I would like to request the return of the crystals, Thanks for the support.

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  7. During MKM Traditional draft I couldn't see/pick cards at the start of pack 3

    Everything was working fine until pack 3. I missed the first 3 picks (after the 2nd one I restarted the app and everything was OK again but I had missed the 3rd pick by then). I was playing on my Android phone.

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  8. Amass Zombie not creating zombie token

    Starting in the last 24 to 48 hours, after I create a zombie army token for the first time and it dies by combat or sacrifice, anything else with Amass Zombie # does not proc the zombie token.
    I have been using the Braiins Brawl deck with very few if any alterations. Has not been an issue until last 24-48 hours.

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  9. Premiere draft not counting win

    Hello, I recently completed a game on arena on desktop. I was 2-0 and thought it counted the win to take me to 3-0, but then when I just checked I was still back aat 2-0. Is it safe to play these events? I have been running into bugs recently. Thank you.

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  10. Premiere draft not showing rank

    Rank not shown in the Premiere draft event. My rank did not increase after the event also.

    4 votes

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  11. premiere draft

    I was playing arena on mobile and the game froze (I was still able to pull up cards and read them) but my opponents timer ran out and just froze instead of moving to the next phase. I believe they conceded, but there is no record of a win on my results.

    1 vote

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    2 comments  ·  Events  ·  Admin →
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  12. Can not get rewards

    I achieved mission(try “jump in” mission 3 times).but I can not get rewards.

    2 votes

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  13. Traditional Historic Rewards Standard Cards

    Today, I spent 750 gems to participate in a Traditional Historic Event. The event description clearly stated that it would provide packs from non-Standard sets. I achieved 3 wins, which should have entitled me to two packs from non-Standard sets. However, I received a pack of Khans of Tarkir cards and a pack of Kamigawa Neon Dynasty, although one of these is a standard set.
    I believe there was a bug in the event, as I received incorrect and unneeded rewards. I reported a similar issue several days ago, but it appears this easily fixable issue persists. Therefore, I am…

    1 vote

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  14. Chromatic cube, etali can't cascade into unleash inferno

    Etali trigger, revealed unleash inferno from the top of opponent's deck but into couldn't be cast due to some unexistant additionnal cost that should be paid

    1 vote

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  15. Lurrus and Jegantha not a companion in Midweek Magic: Timeless Showcase

    In this week's Midweek Magic event (Timeless Showcase), when viewing the event decks, two of them have companions (Jegantha and Lurrus). However, when actually playing the event, neither of those two decks have companions available to use.

    2 votes

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  16. Information regarding Arena SUCKS

    My idea is for Wizards of the Coast to start giving us some information. I have played arena for years. visit the website and forums and there is still ZERO notice of up and coming formats.

    I sat down last night to play an MKM draft - Ohh I cant!

    Why because we are now running a phyrexian non-chaos chaos draft that wasn't announced. Wasn't communicated except for a stupid impossible to understand release table that displays no dates or any form of chronological framework.

    Its just a joke.

    We get no consultation, no information, no place for feedback and…

    1 vote

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    1 comment  ·  Events  ·  Admin →
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  17. Darft bug

    The draft is deconnecting (3 times so far) the previous draft it did the last pic but for this one it was all first booster pack. It picked ranomly several times... for a 1500 gems event it's a big issue.

    1 vote

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  18. 1 vote

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  19. Arena closes during matchmaking

    During my standard ranked matches the game closed. It always happened when I was matched with an opponent. I restarted the game several (7 or 8) times and it closed again as soon as the the match restarted. When the game was lost/over I could start the game again without crashes. I had this problem 2 times since the last update. I’m playing on iOS.

    3 votes

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  20. Draft

    During a draft game the game freezes and I can't do anything. It's already happened to me 5 times and it's made me lose a lot of diamonds. I play with an iPad Air and a 500 Mb connection

    2 votes

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    1 comment  ·  Events  ·  Admin →
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