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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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2371 results found

  1. Premier Drafts still not available

    WOE Premier Drafts are still not available despite the Status page saying the issue with them has been resolved

    16 votes

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    5 comments  ·  Events  ·  Admin →
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  2. quick

    Quick draft MKM appears to me as unranked, while quick drafts are always ranked. The rank does not update after each game.

    7 votes

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    0 comments  ·  Events  ·  Admin →
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  3. Coppying Coerced to Kill with Doppelgang

    After coppying Coerced to Kill with Doppelgang I could not select the targets for Coerced to Kill.

    The timer went off and the game selected my creature instead.

    5 votes

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    2 comments  ·  Events  ·  Admin →
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  4. Bug: "Festival: Murders at Karlov Manor Story" rewards

    On the new Festival: Murders at Karlov Manor Story rewards , the first reward "call a surprise witness" is not rewarded.

    6 votes

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    0 comments  ·  Events  ·  Admin →
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  5. starter deck event

    latest starter deck event on 4/18 with the new decks does not provide deck to my decks after winning

    25 votes

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    2 comments  ·  Events  ·  Admin →
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  6. Alchemy is Only Format Available

    In my play options I only have the ability to see alchemy mode. I do not even have the option to unlock all game modes from account menu.

    I can not see standard play, only alchemy. Not really sure what is causing it, I completed the new player experience. I also tried to unlock all modes from the account page in case I forgot anything but there is no option to do that on my account.

    8 votes

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    3 comments  ·  Events  ·  Admin →
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  7. can´t see morph

    I just finished Game 1 of my match in KTK Traditional Draft.
    While sideboarding, I looked at my opponent's morph to see what it was.
    It was not showing me what the morph was.
    Opponent plays a morph.
    I win the game and we go to sideboarding.
    I go to 'Look at battlefield' to see the morph and what it was.
    It did not reveal to me.

    6 votes

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    3 comments  ·  Events  ·  Admin →
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  8. wilds of eldraine

    While in a premier draft of WoE, several picks have cleared as selected cards but did not appear in my deck list. After pack 1, I only had 12 cards. specifically lost a copy of candy grapple and the witch's vanity. These cards did appear in my pool after the draft completed, but were missing from the list during the draft.

    12 votes

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    5 comments  ·  Events  ·  Admin →
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  9. Can't Edit Draft/Sealed Decks

    I there is no button to edit my deck in my AFR quick draft.

    1,430 votes

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    813 comments  ·  Events  ·  Admin →
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  10. 10 votes

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    3 comments  ·  Events  ·  Admin →
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  11. Draft

    During Wilds of Eldraine Draft, the server crashed multiple times and I missed my picks. There was no auto pick either. At the end of the draft, the picks that were missed due to the server were not there and left me with an incomplete draft pool. In the picture attached, I did not get to pick my P1P1 and its passed over my selection. The picture shows me on P1P3 with only 1 card in my pool. This happened multiple times during the draft, but I was not able to capture the log quickly enough. I wanted to select…

    12 votes

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    3 comments  ·  Events  ·  Admin →
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  12. Missing rewards for Midweek Magic Alchemy Ladder Event

    Hello,
    I played the event and won two games, but the reward sceen stayed blank, no cards (and no gems?) were rewarded. I had to click few times on continue in order to continue.
    Also in the collection view, there were no new rare cards marked as newly added. (Not sure about gems)

    6 votes

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    4 comments  ·  Events  ·  Admin →
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  13. 8 votes

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    4 comments  ·  Events  ·  Admin →
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  14. draft loss after I failed to enter the game

    I just loss two draft game. And I start anothor draft game. But I failed to enter the game. I was stucked still in the entering page and time runs then. So I canceled this game but received a loss strangely. Thanks to the ******* system and ******* MKM set made me lost 3 times without win any game. I have played magic for 8 years and MTGA for 4 years. But now I lost confidence in this game. I hope to return my premier draft entrance fee.

    3 votes

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    1 comment  ·  Events  ·  Admin →
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  15. during premier draft client suddenly is unable to be interacted with and begins to run out the clock.

    I joined this premier draft using a draft token I purchased with coins a few days ago and used it. In two out of three of my games I have gotten the same error: the game suddenly has a connection issue pop-up that disappears and after I am unable to play my cards or move to the next step and the clock just slowly runs out. If I disconnect and try to reload it counts as a game loss.

    2 votes

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    3 comments  ·  Events  ·  Admin →
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  16. Draft loss bug

    Twice I have experienced a bug where I was given a loss during a draft when I should not have. First during a premier draft I lost a match and it gave me two losses instead of just one. Second during a quick draft I was given a loss after winning a match. Very frustrating as it cut both those drafts short for me which is a loss of valuable resources as a player

    3 votes

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    1 comment  ·  Events  ·  Admin →
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  17. server drop during draft event leads to loss

    I want a refund for my draft event.
    I was winning the match, then I cast my removal spell, and the the screen stayed like this until the turn-timer started. I thought it was my opponent's timer. They the timer ended, but nothing happened. Then it informed me of disconnect.
    I want a refund for my draft event.
    Fix your crummy servers!

    3 votes

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    2 comments  ·  Events  ·  Admin →
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  18. Starter decks not being added

    After winning 3 games on the starter deck event with the new lists, I only got 1 of them which was not the one I was using

    Checked collection just in case I got the cards, but only got the ones from the deck I unlocked

    Thought we were supposed to get all of them

    14 votes

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    4 comments  ·  Events  ·  Admin →
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  19. BUG: Premier draft ended early

    My opponent conceded and my draft ended early. I was certain i had won and this was clearly shown in the Players.log file. Please see snippets below. I can share the full log if needed but note its bigger than 50Mb.

    [UnityCrossThreadLogger]1/15/2024 12:06:32 PM
    "CurrentWins":5,"CurrentLosses":2

    [UnityCrossThreadLogger]1/15/2024 12:11:43 PM: Match to A8D35577DE2EA2AB: MatchGameRoomStateChangedEvent
    { "transactionId": "8cef5b8d-c02d-4c28-bc25-27a75675c06d", "requestId": 218, "timestamp": "1705342228721", "matchGameRoomStateChangedEvent": { "gameRoomInfo": { "gameRoomConfig": { "reservedPlayers": [ { "userId": "F1A3D9C03A4D88A5", "playerName": "Oceans#26912", "systemSeatId": 1, "teamId": 1, "connectionInfo": { "connectionState": "ConnectionStateOpen" }, "courseId": "AvatarBasicVraska", "sessionId": "c2843e41-52f6-4feb-89fb-d63371d35cc9", "platformId": "Windows", "eventId": "PremierDraftLCI20231114" }, { "userId": "A8D35577DE2EA2AB", "playerName":…

    3 votes

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    2 comments  ·  Events  ·  Admin →
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  20. 24 votes

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    28 comments  ·  Events  ·  Admin →
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