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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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2537 results found

  1. Jump In

    I have played Jump In several times since Murders of Karlov Manor was released and have not been offered any of the new packets as my first selection - I was offered a new packet once as my second selection. I have played Jump In enough in the past that I should have received a choice of a new packet every time; according to your rules about packet selection.

    Something similar happened for a few sets in the past where you would not get to choose a new packet sometimes. That seemed to be fixed for the last set or…

    13 votes

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    2 comments  ·  Events  ·  Admin →
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  2. Bestow

    I blocked wrong creatures because of bestow bug, didn’t know my opponent had an elk in play which caused me to block the wrong creature. Lost game in my draft because of it. Photo was taken after my life was wrong so I restarted app and then the creature showed up.

    5 votes

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    1 comment  ·  Events  ·  Admin →
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  3. Bug in Direct Challenge mode

    Unable to play in Direct Challenge Mode tonight with my wife. Other formats (such as Midweek Magic) worked fine, but DC mode just timed out with "network error" bug

    23 votes

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    2 comments  ·  Events  ·  Admin →
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  4. Midweek magic

    Midweek magic on Arena is a great idea but could be improved. For example, almost every month there's an event that repeats something that is regularly available such as Standard or Alchemy. These should be replaced with Pauper and Artisan, which are a ton of fun and a great entry point for new players. Also, too much Momir!

    50 votes

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    5 comments  ·  Events  ·  Admin →
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  5. Extra loss during Draft

    Went 1-2 in a MOM premier draft, but got an extra loss after game 2 I think. After playing my third game the draft ended at 1-3. 17 lands screenshot is attached.

    62 votes

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    6 comments  ·  Events  ·  Admin →
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  6. Stuck in queue (quick draft & starter decks event)

    After the recent update I cannot play quick draft nor starter decks event, I stuck at "waiting for oponent" screen. I had waited 6 minutes and nothing. I have tried multiple times, I have waited for 3-5 minutes for like 5 times and nothing, no match. Normal constructed find match worms fine.

    7 votes

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    1 comment  ·  Events  ·  Admin →
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  7. Glyph Elemental visual bug

    Opponent's bestowed Glyph Elemental after falling off their creature had no animation for targeting or attacking, and was underneath other creatures played, was unable to interact with it and lost the game due to not being able to block it

    5 votes

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    0 comments  ·  Events  ·  Admin →
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  8. Jump In! Challenge. New player won't let me complete

    New player. Completed the 3 Jump In! events for a Jump In token. Won the events, got the card and everything. Was 2/3 for this, won, took the card on the third time same way as the others. Instead of completing the challenge it went back to 1/3. Not sure why.

    15 votes

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    0 comments  ·  Events  ·  Admin →
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  9. Cannot get "Call a Surprise Witness" card style in MKM Story Deck Festival

    I already cleared Festival : MKM Story Deck, but I cannot apply "Call a Surprise Witness" cardstyle.
    I think the reason for this is that the order in which these cards are obtained is set to 0. Is anyone else having the same problem besides me?
    Use device : Android

    10 votes

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    0 comments  ·  Events  ·  Admin →
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  10. starter

    Starter deck duels are not matching and also not timing out and will hang for minutes that never end

    6 votes

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    1 comment  ·  Events  ·  Admin →
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  11. Color challenges completion results in blue spark repeating voice line

    After completing the color challenges (and getting the awarded sleeves) the blue spark appears in the home menu everytime I click on the home menu icon, repeating the voice lines “wow, you’ve beaten all of the color challenges!” Sometimes it stops there and sometimes it continues with the rest of the dialogue and flies to the codex button and disappears. However, the next time I visit the home screen, it’s there again and repeating the voice line. I’m on Iphone 11 IOS 17.1.2. The game is version 2023.32.0.923.1044210. I’ve tried waiting on the home menu for minutes after the spark…

    15 votes

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    2 comments  ·  Events  ·  Admin →
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  12. Cannot find matches.

    As title says, when the update hit, I was in the middle of a Premier Draft Event for MKM. Trying to requeue but have been waiting for almost 30 mins.

    7 votes

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    0 comments  ·  Events  ·  Admin →
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  13. "Spelunking" packet apparently glitched packet-selection in "Jump In!"

    I selected "Spelunking" as my first packet in a "Jump In!" event. I was on the iOS client. It gave me choices for the second packet, but when I selected "Wandering" it basically gave me the screen below. I say "basically" because the screenshot is from the Mac client, which I opened after I'd closed the app on my phone. When I chose "Jump In!", it said I was in packet-selection, but it gave me this when I tried to resume. It's the same screen as it was on mobile, but it's a different resolution. I can still do anything…

    9 votes

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    4 comments  ·  Events  ·  Admin →
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  14. Can't Enter Midweek Magic: Brawl Builder

    My understanding is that this event is a phantom event. However, I am unable to select a brawl deck for which I don't own copies of cards.

    2 votes

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    3 comments  ·  Events  ·  Admin →
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  15. Major lag and not being able to start the client after shutting it down

    Major lag and not being able to start the client after shutting it down. Resulted in game loss when playing in quick draft

    4 votes

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    1 comment  ·  Events  ·  Admin →
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  16. Notion Thief

    1. Give us the steps to reproduce the bug

    Enemy had 2 Duelist Of The Mind in play. Committed a crime during their turn to draw more cards. In response played Notion Thief. It did let my opponent draw a card. However, I did not get to draw my cards either.

    1.   Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
      

      PC

    2.   Enter the actual results you’re experiencing
      

    The Notion Thief ability is not trigger card draw. Happened during a Premier Draft for Outlaws Thunder.

    3 votes

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    2 comments  ·  Events  ·  Admin →
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  17. Quick draft lost caves

    Game play will not engage after update. Have waited 10min for a match multiple times. No matches have triggered since the update.

    6 votes

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    0 comments  ·  Events  ·  Admin →
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  18. Cannot start Quick Draft Lost Caverns of Ixalan

    I Cannot start Quick Draft Lost Caverns of Ixalan. I go into the draft detail page, I see I have 1 victory and 0 Loses, I click Play and no matter how much time I wait I don't ever get paired with someone to play. This happened since the MTA update to introduce the new set.

    5 votes

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    1 comment  ·  Events  ·  Admin →
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  19. Midweek Magic Bug - Can’t start a game

    Perhaps it is me or iOS but on my iPad this week, the Midweek Magic: Gladiator Community Spotlight games fail to start. I have tried multiple times and even restarted the game but to no avail. I click play, it says currently waiting, then waiting for opponents, and proceeds to wait for minutes without starting and after 60 seconds allows me to cancel. I am unable to actually play games for the event, please help.

    4 votes

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    2 comments  ·  Events  ·  Admin →
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  20. Coppying Coerced to Kill with Doppelgang

    After coppying Coerced to Kill with Doppelgang I could not select the targets for Coerced to Kill.

    The timer went off and the game selected my creature instead.

    6 votes

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    3 comments  ·  Events  ·  Admin →
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