MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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671 results found
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Network Error after Update
Customer unable to login after the recent update. Showing Network Error.
7 votes -
starter
Starter deck duels are not matching and also not timing out and will hang for minutes that never end
6 votes -
Cannot start Quick Draft Lost Caverns of Ixalan
I Cannot start Quick Draft Lost Caverns of Ixalan. I go into the draft detail page, I see I have 1 victory and 0 Loses, I click Play and no matter how much time I wait I don't ever get paired with someone to play. This happened since the MTA update to introduce the new set.
6 votes -
Can’t view cards in draft
Can’t view cards in the draft event - some are hidden under the deck list.
3 votes -
Historic event crash
On IPhone, during the Last game the app crashed and didn’t allow me to continue causing the loss of event itself
2 votes -
Color challenges completion results in blue spark repeating voice line
After completing the color challenges (and getting the awarded sleeves) the blue spark appears in the home menu everytime I click on the home menu icon, repeating the voice lines “wow, you’ve beaten all of the color challenges!” Sometimes it stops there and sometimes it continues with the rest of the dialogue and flies to the codex button and disappears. However, the next time I visit the home screen, it’s there again and repeating the voice line. I’m on Iphone 11 IOS 17.1.2. The game is version 2023.32.0.923.1044210. I’ve tried waiting on the home menu for minutes after the spark…
15 votes -
Cannot find matches.
As title says, when the update hit, I was in the middle of a Premier Draft Event for MKM. Trying to requeue but have been waiting for almost 30 mins.
7 votes -
Draft Lost
I lose a draft game instantly, it goes directly to the main page with already price recive.
Can you fix it, I spend 1500 gems :(I play on an iPhone
2024.39.2.1510.10837212 votes -
no event
an event came out and disappeared after an hour, direct arena lost caves of ixalan, I shopped 3000 gems for the event and now can't play it.
2 votes -
Invalid deck in brawl
I'm trying to enter a brawl match with my usual "teferi hero of dominaria" deck, with some new additions from bloom burrow, and it keeps getting flagged as invalid, despite having no illegal cards.
After getting this error message, sometimes all the card styles are removed from my deck.
Can you please look into this?
I would attach some logs but I can't understand where they are saved on my phone.3 votes -
NEW FROG SHOP IS TRASH, MAKE EVENTS FREE, THIS IS NOT MTGO THANKS.
New frog shop is trash, just make events free, i have to pay to partecipate in an event, it doesn't make sense to lock an event behind a paywall, it's rather frustrating, and predatory in it's execution.
3 votes -
Jump-in not giving cards (out of FNM)
I have selected "Rabbits" then "Frontier" but I have not received the cards from "Rabbits" in my collection.
version 2024.39.0.6329.1081215 on PC1 shows that cards are missing in my collection
2 shows that cards are missing in my collection
3 shows the screen in the event (proof that it is not FNM)
4 shows the deck from Jump-in menu
5 show the second choice of this event
6 show the first choice of this event1 vote -
Wrong reward on sealed event
Finished a BLB sealed event and only got 1 pack as a reward. Received no gems or the 2 other packs that are customary to completing a sealed event. Did this event on iOS. Only went 2-3 on the sealed pool.
2 votes -
Keep community updated during downtime
I was doing a draft event! Keep community updated during downtime, there's no reason a game of this size should be down on launch for almost an hour with no update besides "we're investigating reports". IT'S a freaking product launch, how is there not one person on staff who can tweet out an update for those of us who scheduled our lives around this launch?? There's no excuse. Very dissappointed.
2 votes -
Bloomburrow Mastery Emporium 2 orbs spending not purchasing properly
On PC, I clicked to unlock the Historic Sorin playset for 2 orbs and received a frog sleeve instead? I was supposed to receive the 4 Sorin Plainswalker cards.
2 votes -
Can't switch Deck in Jump-In - jumps to Deck editing
I went to select the deck, then editing, then I think I clicked on Decks and Collection. Once I was back at the Jump-In, every time I click on the deck, it brings me back to the deck editing; I restarted the client and it didn't solve the issue.
1 vote -
I can't do the daily missions. I play and I don't get points. everything stays the same as if you hadn't played
I can't do the daily missions.
I play and I don't get points.
everything stays the same as if you hadn't played2 votes -
Bug: Report a Problem in your Event
I played a quickdraft today and in the last match the connection with the server disappaered (see screenshot ending with magic). After I was able to log on again the boardstate was changed in such a way that I was lost.
No problem I thought I just report a problem with my event. When I go to that page, they ask to log on to report a ticket. So i try, i get redirected to my account page logged on, however if I try to go to the place where I have to log the ticket I am logged out…
3 votes -
Assigned Loss Incorrectly
I started a game this morning, but cancelled before the game was joined because I didn’t think I’d have time to play the whole game. When I logged back in later, I had been assigned a loss.
2 votes -
Can't join events
Since mh3 update i've been unable to join any draft/limited event. Also the screen and a lot of sleeves appear all dark, making difficult to see.
3 votes
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