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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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2500 results found

  1. Draft

    Clicked to play a match and after 1:40 in queue I pressed the button cancel, after that it seemed that the "match" was lost.

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  2. Frodo, Sauron's Bane not winning game as ability intends

    In numerous games I have completed the necessary parts to trigger Frodo Sauron's Bane card effect but it does not trigger. These are;
    - Have the ring tempt you 4 times
    - Active Frodo's ability on that turn
    - Inflict player damage

    I have lost 3 ranked games because of this. These are all on android and I am not sure if I can collect logs from this device?

    I would highly appreciate your help, thank you!

    1 vote

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    1 comment  ·  Events  ·  Admin →
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  3. Greenbelt Radical's morph cost was only 4 mana?

    I was playing in an MKM draft event, and when the opponent only had 4 mana, they were able to turn up greenbelt radical, making me lose the game! How is this fair?

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  4. bug for event

    at 10:04 ET I received a loss for a game that I won on premier draft, i would appreciate a refund

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  5. draft does not track wins or losses

    In Premier Remix Draft: Artifacts, I keep playing games and they do not get recorded. After every game, victory or defeat, it keeps showing that I'm 0-1. It's cool to get free games, I guess, but my deck is sweet and I would have gotten to 7 wins, but no reward.

    2 votes

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  6. défaite lors de la recherche infructueuse d'un adversaire pour un paquet scellé

    Bonjour,

    J'avais deux défaites pour deux victoires sur un évènement paquet scellé au manoir karlov.
    J'ai essayé de lancer une nouvelle partie mais il n'y avait aucun adversaire disponible. Au bout de plusieurs minutes, je suis revenu sur l'écran d'accueil de l'évènement et une nouvelle défaite avait été comptabilisé, ce qui a mis fin à l'évenement. jJe trouve ça assez injuste étant donné l'investissement réalisé pour participer à cet évenement.

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  7. bug draft defeat even if i won the game

    i was in a draft and the client was taking too long to found me an opponnent so i click to cancel the search and the client count me a defeat without fighting anybody.
    An other day it took also long to found an opponent but it did found one, i won the game and like the first time the game count it like a defeat (i had already 2 defeat so the draft ended) and i earned the amount of gem like i never had this victory.
    i won the game but the game count it like i loosed…

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  8. Bug pairing screen QuickDraft / Defeat

    Hello, I would like to apologize for my bad English, I am from Argentina and I use a translator.

    I would like to report a problem that I had playing from my mobile (android).
    Participating in a quick draft, I had only one loss and when entering a new game the game loaded to the matchmaking screen and was for a few minutes announcing "Waiting for the opponent"...
    Since the game was not progressing, I pressed "cancel". (I never entered the game, I never saw cards or the board, I did not concede the game, nor did I get the…

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  9. Jump in event: picking packs failed

    jump in event: I picked wandering and caves but it went back to the home screen every time I try to access the event a second time it only shows that I picked the wandering pack and won't let me do anything else.

    2 votes

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    0 comments  ·  Events  ·  Admin →
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  10. Client gave me a game loss after winning a game of draft

    I was 3-2 in this MKM premier draft I was doing and after decisively winning my match I returned to the draft screen and saw that I was instead handed a game loss ending my draft.

    Before that last game I was in the game queue for almost three minutes before exiting and re-entering the queue again, which may be related to the bug.

    Please refund my draft. Thank you for the help.

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  11. Premiere Draft victory recorded a loss. Recorded video footage as proof

    I won the game in premiere draft but it recorded it as a loss. Please can I at the very least get my 1500 gems back. But I believe I should be compensated more because I lost rank and potential to win more gems than 1500.

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  12. Golden Packs NOT recieved even though game says "Each pack purchased will advance golden pack meter"

    the in game display text says "EACH pack you purchased will advance your golden pack meter" But this is a lie. Customer service doesn't care about the lie. They just want our money and don't care.

    1 vote

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    3 comments  ·  Events  ·  Admin →
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  13. I incurred a loss during a sealed event. No idea why.

    I incurred a loss during a sealed event. No idea why. I waited for a match to start for around a minute and then when I returmed to home screen, the loss was there, logged. This has happened to me before, but I have not had any internet, or connectivity issues.

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  14. 1 vote

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    3 comments  ·  Events  ·  Admin →
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  15. cards on quick draft didn't start to show up at all

    Just start quick draft but none of the booster cards show up

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  16. SERVER CRASHING

    today I started a draft of the new collection (MKM) and due to instabilities in the server I couldn't perform at the event, I tested the internet and it was not a data package problem, if possible I would like to request the return of the crystals, Thanks for the support.

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  17. During MKM Traditional draft I couldn't see/pick cards at the start of pack 3

    Everything was working fine until pack 3. I missed the first 3 picks (after the 2nd one I restarted the app and everything was OK again but I had missed the 3rd pick by then). I was playing on my Android phone.

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  18. Amass Zombie not creating zombie token

    Starting in the last 24 to 48 hours, after I create a zombie army token for the first time and it dies by combat or sacrifice, anything else with Amass Zombie # does not proc the zombie token.
    I have been using the Braiins Brawl deck with very few if any alterations. Has not been an issue until last 24-48 hours.

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  19. Premiere draft not counting win

    Hello, I recently completed a game on arena on desktop. I was 2-0 and thought it counted the win to take me to 3-0, but then when I just checked I was still back aat 2-0. Is it safe to play these events? I have been running into bugs recently. Thank you.

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  20. Premiere draft not showing rank

    Rank not shown in the Premiere draft event. My rank did not increase after the event also.

    4 votes

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