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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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2487 results found

  1. レベル70より先のマスタリーパス報酬が手に入らない

    「カルロフ邸殺人事件」マスタリー・パスを購入しています。
    レベル70より先はレベル達成の度にアンコモン・カードを報酬として手に入れられると思っているのですが違うのでしょうか?

    レベル71到達時点で手に入らなかったかは定かではないのですが、レベル72以降は報酬が表示されていません。

    わたしのマスタリー・パスの認識が誤っている可能性もありますが、
    バグであれば対応のほどお願いいたします。

    1 vote

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  2. game kept crashing while I started a match, and it counted as a loss in a sealed game.

    I started a match for MKM sealed but my game kept crashing and would not let me play the match. ended up with a game loss. please help!

    2 votes

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  3. Extract a confession bug

    Hi all,

    I just experienced a bug with the card "Extract the confession" in draft. My opponent couldnt choose the option to collect the evidence. Howerer, the client still automatically sacrificed my highest power creature.

    Could you please reimburse me for this game and fix this bug

    Thank you

    Gerwin

    2 votes

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  4. シールドのマッチ

    構築後マッチがスタートせず、再起動したところ敗北状態でした。
    以前からですが、これの補填がされていないことがほとんどです。
    ジェムの高い、プレミアムのドラフトやシールドだからこそ、快適にできる改ざんと補填を求めます

    2 votes

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  5. Draft Bug

    I finished a Premier Draft going 3-3, but the when I clicked the Claim button nothing happened and the game crashed. When I opened the game back up, my draft had been completed but I didn't recieve my packs or gems for getting 3 wins. I would like my winnings, or another draft oppurtunity.

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  6. Mid Week Jump-In Tri-Colored Deck

    Mid-Week Jump-in Event Gave me a 3-Colored Deck. There was no way to avoid this in the second package selection. Without being able to re-draft, It handicaps me for the event and is very frustrating. After a fair amount of jump in games the normal way, I can't recall it being possible to get a 3 color deck, let alone get stuck with one. Please Fix and let me repick to get event credit.

    To be clear: first round packets were all 2 color(not that this should matter). Picked a RB. Second Packet Selection; all 2 colors and none of…

    2 votes

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  7. Quick Draft Victory, but after Victory screen a defeat was recorded

    Quick Draft Victory, but after Victory screen a defeat was recorded. I was 3 wins and 2 losses, opponent timed out and lost the game. I was still at 11 life or so when the time out occurred, and should have won, as Victory screen suggested. I didn’t take screenshots because I wasn’t prepared to see the loss afterwards.

    4 votes

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    1 comment  ·  Events  ·  Admin →
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  8. Unable to see blockers

    I'm in a limited event, and during the combat phase i'm unablee to see the arrows from the blocking creatures

    3 votes

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  9. Jump In! stuck at 2nd pack selection

    Hi. My Jump In! event has been frozen at the 2nd pack selection since the release of Lost Caverns of Ixalan. I created a 'bug/product suggestion' for this almost 3 months ago and didn't get any support. It seems like the ticket has disappeared. How do I get in touch with someone from technical support to get this resolved? Thanks.

    3 votes

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  10. Employee gems

    Soo this is a weird thing to rapport but it feels kinda scummy if I don’t. But I just received 10.000 gems for being an employee and while I don’t mind them gems, I’m not an employee. I just claimed them without thinking, thought it was like 100 gems for new release or something like that but yeah, not my gems

    2 votes

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  11. Can't Concede During Exquisite Blood Damage Drain Loop

    I'm fine with the exquisite blood endless damage loop, but it would be nice if you could concede the match instead of waiting for the opponent to click through the endless loop.

    Notice the lack of the gear wheel icon in the attached screenshot.

    3 votes

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  12. Jace, Wielder of Mysteries featured in Phantom Sealed MKM?!?!?!

    During a game of Midweek Event "Phantom Sealed" of Murders at Karlov Manor, my opponent had in the deck a copy of Jace, Wielder of Mysteries of War of the Sparks. How is that possible? It's not a special guest of the set, and the event is ONLY for MKM cards. Explain this please.

    1 vote

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  13. Bost of 3 draft always says under a minute wait time even when it's not.

    Make sure that the estimated wait time is accurate in Best of 3 drafts. It always says under 1 minute.

    2 votes

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  14. BUG: System allow Cheating in Premier Draft of Murders At Karlov Manor

    When i play a Premier Draft of Murder At KArlov Manor, my opponent play a Card from other set "Jace, Wielder of Mysteries" from War of Spark. Convenient time and win the game.

    Why the system don't check the cards from the draft pool to aboid cheting people?

    1 vote

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  15. bug

    Quando eu venci minha ultima partida do evento histórico, BO1, eu deveria ir a sete vitórias e duas derrotas mas oque aconteceu foi que contou como se fosse uma derrota, assim eu perdi um play-in-point, gema e um booster além dessa dor de cabeça sem entender oque aconteceu

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  16. evento

    Vittoria riportata come sconfitta durante evento

    2 votes

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  17. Day 1 of the Arena Open Should Allow Draft

    Let players choose either sealed or draft on day 1. Or just give us an all draft day 1 and day 2. There hasn't been a normal limited draft on the arena open day 1 since innistrad midnight hunt, which is one of the worst draft formats of all time. Wizards now claims day 1s of the arena open with draft don't do as well for them as sealed, in terms of money/entries. Just give us drafters a chance to show Wizards that we will play a ton of arena opens if we can draft on day 1.

    1 vote

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  18. Cube freeze

    During several games on arena cube bo1 match freezer and male me lose turn and a game.
    Please refound 4k Gold
    Thanks

    2 votes

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  19. quick draft doesnt show rank or gain of it

    quick draft does affect your rank, and before we always saw our rank in quickdraft.
    now the rank isnt visible anymore like its unranked but if we check our profile we see that rank is still gained ... so its a bug its not shown anymore i assume.
    i not reported it for long as i thought u guys know and fix it but with no fix for so long now i start to worry

    2 votes

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  20. Automatic Loss Given In draft

    Premier Draft March of the Machine
    I searched for a my second game in a premier draft while being 1-0 but was loaded into a game that just said draw. Upon clicking out of the game I was returned to the event screen with a loss. I didn't play a game or concede so I shouldn't have been awarded a loss. My log file is attached below.
    Thanks for any help!

    20 votes

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