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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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885 results found

  1. Improvements have been made on store packs with MH3, but there are still issues

    I very much appreciate the recent announcement regarding Modern Horizons 3 on Arena that the commanders from the EDH decks will show up in store packs when a full playset of all Mythic Rare cards in the main set have been collected. I like the direction you are taking with this. That being said, the current Premier Set, Outlaws of Thunder Junction, introduced 30 new-to-Standard Mythic Rare cards in the form of The Big Score, and I am rather displeased with your handling of it in store packs. I think that this further access via duplicate protection when a full…

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  2. murders at karlov manor pre-order locked after set release

    I Pre-order the new set murders at karlov manor bought all the pre order bundles opened the the game day after the set released and it opened normal excpet that the packs says open 10 at a time but disapearse when i click on it and alll the other bundles are locked as well with the pad lock logo no idea if its my problem or its just a simple bug. i have uninstalled and reinstalled the game twice and downloaded it on my phone and on both platforms it was still locked. dont know what to do.

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  3. bundle may 20/2024

    Cheap Bundle removed from store?

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  4. When i try to purchase gems the "waiting for server" load screen never stops

    When I try to purchase gems the "waiting for server" load screen never stops and I have to quit the program to get out. I'm a Mac user.

    1 vote

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  5. MKM three mythics apparently not in booster pool

    Here's what happens: https://www.youtube.com/watch?v=EKDBIost81A

    I have 4 of all MKM mythics, except for the three in question (Tomek, Wielder of Law + Melek, Reforged Researcher + Voja, Jaws of the Conclave).

    Opening normal packs and getting a mythic drop does not have one of those in the slot but rather the gem refund you get when you have everything applicable for that slot already collected.

    The same happens when opening mythic packs.

    Apparently, the three aforementioned mythics are missing from the pool.

    Please take the 480 gems (12 mythic replacement for 40 gems each) from my account and add those…

    1 vote

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    2 comments  ·  Store  ·  Admin →
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  6. 7 votes

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    5 comments  ·  Store  ·  Admin →
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  7. 1 vote

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    3 comments  ·  Store  ·  Admin →
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  8. Purchased card but did not receive it

    I purchased Bloodletter of Aclazotz from daily deals on 2/5/2024 for 600 gems. The card showed up as purchased but it does not show up in my collection. I tried to report as a purchase problem but could not because it requires the purchase number which I never received. I do not know how to take a screenshot and I cannot get a log because I exited the game and restarted it to see if that would solve the problem. Now when I download the log it begins from the time I restarted the game. This is my first time…

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  9. store

    Today i was going to buy 4 rare cards and i noticed its 11.49 euro instead of 10.99 so i didnt buy it,you lose a costumer with your greed.bye.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  10. Llanowar Elves Style

    Pleas sell the Llanowar Elves style again, or re-enable the code STARTERSTYLES

    your support can't even tell me if you have ever offered it in the store, only that the code is expired and that the redeem code tell you that you have already redeemed it when it is expired.

    I have played MtG for 20 years and Arena specifically since 2018 and I just want a Llanowar elves style for my Brawl deck.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  11. Bug

    Forensic Thopter displays as pink silhouette.
    I bought it from the store for a limited time at 15,000 gold.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  12. Gems instead of mythic rare from mythic packs

    I spent my gold on a mythic rare pack from Murders of Karlov Manor and instead got 40 gems even though I still have 3 mythics I don't have any copies of.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  13. I have purchased the dog in the in arena store and I never received it

    I have purchased the dog and also that is why I cannot see the dog for purchase because I have already purchased for the dog from the arena store. Give me the dog now or give me my money back..

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  14. crashing problems with the shop

    Everytime I try to go to the shop the game crashes.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  15. Bought Fallout Brawl Card Styles, can't change Evolving Wilds or Cultivate

    Just bought the Fallout Brawl Card styles, and I can't change Evolving Wilds or Cultivate to the card style (there's no heart symbol when I go to change it). Why is this error happening when I paid for this?

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  16. store

    store error unknown error keeps popping up when I'm trying to
    buy wild cards

    1 vote

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  17. Golden Pack gives non-Standard cards

    Hi Wizards,
    I’ve just opened a Golden pack which gave me a card from the new LOTR set. I read the description on the main WotC that Golden pack only contains cards from Standard. Please help me to understand this

    11 votes

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    4 comments  ·  Store  ·  Admin →
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  18. Gem purchasing

    I cannot purchase Gems on MacOS. When I click on the product I want to purchase, I get a blank screen with the spinning cursor and eventually need to force-quit the client. This has been happening for a few weeks now; last time, I purchased my gems through the iOS client but Gems are much more expensive there. Unfortunately, I will need to stop playing until this issue is resolved for MacOS.

    I am on a MacBook Air 2019 running macOS Sonoma 14.4.1

    1 vote

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  19. Wrong card style from purchase

    Tl:dr 2 bugs; i was given the wrong card style from a purchase, i get a store error when trying to purchase the desired style

    I tried to purchase the theros beyond death full art swamp while in the deck editor. The transaction was successful, but i was instead given the war of the spark borderless land. I am unable to purchase any of the other swamp variants. I tested with the theros beyond death forest and it worked as intended

    3 votes

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    3 comments  ·  Store  ·  Admin →
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  20. Receiving Gems instead of mythic card for set I do not have all the mythics for -

    Opened a pack of Murders and got 40 gems instead of a mythic I do not have yet - I guess duplicate protection is a thing of the past now?

    1 vote

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